Role Description The primary function of the Welcome Center Specialist is to introduce the customer to Cartus, provide getting started documentation, and promote and sell Cartus revenue-generating products while delivering high-quality customer service. The Specialist will place departure and destination broker referrals based on the customer’s needs and conduct regular follow-up with customers to ensure agent satisfaction. The ideal candidate will be based in the Eastern or Central Time Zone. As part of our hiring process, all applicants will complete a HireVue assessment. This helps us learn more about your experience and is part of the consideration process for this role. Major Duties and Responsibilities - Welcomes customer serving as their initial point of contact, verifies personal information, and provides introductory documentation to initiate access to the relocation process. - Conduct preliminary real estate needs assessment. - Sell Cartus revenue-generating products and services, including departure and destination broker referrals, mortgage, title and insurance services, CartusConnect. - Obtain consent to refer customer to Anywhere Real Estate affiliated companies. - Ensure product referral placement is in compliance with client policy. - Manage a dynamic caseload of placed referrals ensuring customer satisfaction with assigned real estate agent. - Serve as a resource for the Cartus consultant and customer for agent/brokerage issues. Critical Dimensions - Excellent verbal and written communication skills a must. - Strong computer proficiency a must. - Ability to navigate multiple systems with ease a must. - Multi-tasking a must. - Instant rapport building skills required. - Interpersonal/influencing skills. - Ability to overcome objections. - Ability to prioritize workload. - Attention to detail. - Strong data integrity. - Strong planning and organizing skills. - Must be internally motivated and a self-starter. - Teamwork. Qualifications - Minimum 3 years customer service; (retail, financial services, or call center). - High school diploma required; some college preferred. - Real estate knowledge preferred (home purchase, sale, or mortgage). - Strong interpersonal, verbal, and written communication skills. - Digital literacy and ability to navigate multiple systems; Microsoft Office Suite, Google Suite, CRM experience strongly preferred. - Strong attention to detail. - Planning and organization skills; ability to multi-task in a fast-paced environment. - Ability to relate to a customer in a professional and courteous manner. - Regular and consistent attendance/punctuality. - Embraces diversity and inclusion. Benefits - Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D. - 401(k) savings plan with company match. - Paid Time Off to Include Holidays, Vacation Time, and Sick Time. - Paid Family & Paternity Leave. - Life Insurance. - Business Travel Accident Insurance. - All employees receive access to LinkedIn Learning. - Employee Referral Program. - Adoption Assistance Program. - Employee Assistance Program. - Health and Wellness Program and Incentives. - Employee Discounts. - Employee Resource Groups.

Role Description We are seeking a detail-driven Sales Ops Support Lead to own sales operations systems, processes, and data integrity. In this role, you will manage ERP enhancements, drive process standardization, and ensure accurate customer, pricing, and salesperson data. If you thrive on process optimization, automation, and cross-functional collaboration, this is an opportunity to shape how Infinite Electronics maintains a stable, scalable, and efficient sales operations infrastructure. - Define priorities and use cases for ERP enhancements, system requests, and issue management to align with business objectives. - Establish ownership and documentation standards for SOPs and work instructions, ensuring processes are consistent, accurate, and easily accessible. - Build and maintain an audit framework to monitor process compliance, data integrity, and operational standards across the organization. - Support and drive the automation roadmap and change management standards to improve efficiency and scalability in sales operations. - Enforce data governance policies for customer records, pricing files, and salesperson codes to maintain accuracy and compliance. - Standardize EDI onboarding and transaction processes to ensure consistent and efficient execution. - Partner with leadership to govern ERP enhancements, requests, and issue resolution, collaborating with IT and Operations on system and process improvements. - Maintain, update, and own SOPs, work instructions, and process documentation to support continuous improvement and knowledge sharing. - Lead EDI onboarding and support ongoing transaction operations to ensure smooth and reliable workflows. - Conduct regular audits and compliance checks to identify gaps, risks, and opportunities for process optimization. - Partner with cross-functional teams to implement automation initiatives, maintain operational stability, and drive standardization across the organization. - Monitor dashboards, performance trends, and operational metrics to proactively address issues and ensure data integrity. Qualifications - Bachelor’s degree in Business, Operations, Information Systems, or a related field, or equivalent experience. - 5+ years in sales operations, ERP/EDI management, process improvement, or operational analytics, ideally in a fast-paced, technology-driven environment. - Proven ability to manage ERP enhancements, system requests, and issue resolution. - Experience establishing SOPs, work instructions, audit frameworks, and data governance for customer, pricing, and salesperson records. - Skilled in driving automation initiatives, change management, and process standardization. - Strong analytical, written, and verbal communication skills, translating operational data into actionable recommendations. - Highly organized, detail-oriented, and able to manage multiple priorities and projects. - Collaborative, partnering effectively with IT, Operations, Sales, and leadership teams. - Proficient with ERP, CRM, BI, dashboarding, and reporting tools. - Data-driven and metrics-oriented, maintaining accuracy, compliance, and operational excellence. Personal Traits and Characteristics - Accountable, reliable, and detail-oriented with strong follow-through. - Highly organized, able to manage multiple priorities in a fast-paced environment. - Analytical and data-driven, translating insights into actionable operational improvements. - Clear and effective communicator with leadership and cross-functional teams. - Proactive, solution-oriented, and takes ownership of initiatives from start to finish. - Collaborative, building strong relationships across IT, Operations, Sales, and leadership. - Adaptable and resilient, thriving in dynamic, innovation-focused environments. Reports To Senior Manager, Sales Operations Physical Job Requirements - Repetitive motion and routine use of the standard office equipment such as computers, telephones, copiers, and scanners. - Sitting at a desk. Environment This role is based in a professional office environment and may require work during normal or extended business hours based on business needs. Accommodation Candidates for the position should be able to perform essential job duties in described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Employment Opportunity Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities and veterans to apply.

• Take ownership of the order journey from procurement to delivery • Maintain documentation with proof uploads and time-stamped notes • Verify data to fill gaps before completion • Adhere to Service Level Agreements (SLAs) at every stage • Identify and resolve team bottlenecks proactively • Collaborate with finance and customer support for discrepancies and delays • Report system issues for prompt fixes • Provide clear shift handovers with necessary logs

• Manage and support the relationship with safety vendor(s) to ensure effectiveness, quality and compliance of all outsourced activities. • Provide Sponsor oversight of operational safety responsibilities, including the timely and accurate execution of the processes defined within the applicable Safety Management plans. • Monitor performance (metrics, other reports) of the safety vendor and the quality output of the ICSRs; provide appropriate feedback and training. • Monitor key performance indicators of case processing and present findings to Head of PV and cross-functional stakeholders. • Participate in daily management, operational oversight and execution of operational safety tasks for assigned Nuvalent clinical programs. • As needed. review incoming adverse event reports and communications from vendors to determine action required and ensure prompt review, follow-up, and timely submission of expedited safety reports. • Oversee case workflow (case receipt through submission) between safety vendor and Nuvalent Pharmacovigilance team. • Ensure safety case queries are resolved as per defined processes (interfacing with safety physicians, clinical operations team, other cross-functional teams within Nuvalent, and clinical vendors, as required) and facilitate case closure within required timelines. • Serve as PV operations SME on safety reporting processes according to study protocol. • Participate in the development and maintenance of SOPs, forms, plans, systems, and guidance documents to ensure compliance with all applicable regulatory requirements or guidelines, GVP and industry best practices. • Serve as resource and contact for other functions within the company for pharmacovigilance operational activities. • Serve as Pharmacovigilance representative for the operational aspects of the SAE reconciliation.