Role Description We are seeking a detail-driven Sales Ops Support Lead to own sales operations systems, processes, and data integrity. In this role, you will manage ERP enhancements, drive process standardization, and ensure accurate customer, pricing, and salesperson data. If you thrive on process optimization, automation, and cross-functional collaboration, this is an opportunity to shape how Infinite Electronics maintains a stable, scalable, and efficient sales operations infrastructure. - Define priorities and use cases for ERP enhancements, system requests, and issue management to align with business objectives. - Establish ownership and documentation standards for SOPs and work instructions, ensuring processes are consistent, accurate, and easily accessible. - Build and maintain an audit framework to monitor process compliance, data integrity, and operational standards across the organization. - Support and drive the automation roadmap and change management standards to improve efficiency and scalability in sales operations. - Enforce data governance policies for customer records, pricing files, and salesperson codes to maintain accuracy and compliance. - Standardize EDI onboarding and transaction processes to ensure consistent and efficient execution. - Partner with leadership to govern ERP enhancements, requests, and issue resolution, collaborating with IT and Operations on system and process improvements. - Maintain, update, and own SOPs, work instructions, and process documentation to support continuous improvement and knowledge sharing. - Lead EDI onboarding and support ongoing transaction operations to ensure smooth and reliable workflows. - Conduct regular audits and compliance checks to identify gaps, risks, and opportunities for process optimization. - Partner with cross-functional teams to implement automation initiatives, maintain operational stability, and drive standardization across the organization. - Monitor dashboards, performance trends, and operational metrics to proactively address issues and ensure data integrity. Qualifications - Bachelor’s degree in Business, Operations, Information Systems, or a related field, or equivalent experience. - 5+ years in sales operations, ERP/EDI management, process improvement, or operational analytics, ideally in a fast-paced, technology-driven environment. - Proven ability to manage ERP enhancements, system requests, and issue resolution. - Experience establishing SOPs, work instructions, audit frameworks, and data governance for customer, pricing, and salesperson records. - Skilled in driving automation initiatives, change management, and process standardization. - Strong analytical, written, and verbal communication skills, translating operational data into actionable recommendations. - Highly organized, detail-oriented, and able to manage multiple priorities and projects. - Collaborative, partnering effectively with IT, Operations, Sales, and leadership teams. - Proficient with ERP, CRM, BI, dashboarding, and reporting tools. - Data-driven and metrics-oriented, maintaining accuracy, compliance, and operational excellence. Personal Traits and Characteristics - Accountable, reliable, and detail-oriented with strong follow-through. - Highly organized, able to manage multiple priorities in a fast-paced environment. - Analytical and data-driven, translating insights into actionable operational improvements. - Clear and effective communicator with leadership and cross-functional teams. - Proactive, solution-oriented, and takes ownership of initiatives from start to finish. - Collaborative, building strong relationships across IT, Operations, Sales, and leadership. - Adaptable and resilient, thriving in dynamic, innovation-focused environments. Reports To Senior Manager, Sales Operations Physical Job Requirements - Repetitive motion and routine use of the standard office equipment such as computers, telephones, copiers, and scanners. - Sitting at a desk. Environment This role is based in a professional office environment and may require work during normal or extended business hours based on business needs. Accommodation Candidates for the position should be able to perform essential job duties in described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Employment Opportunity Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities and veterans to apply.

• Take ownership of the order journey from procurement to delivery • Maintain documentation with proof uploads and time-stamped notes • Verify data to fill gaps before completion • Adhere to Service Level Agreements (SLAs) at every stage • Identify and resolve team bottlenecks proactively • Collaborate with finance and customer support for discrepancies and delays • Report system issues for prompt fixes • Provide clear shift handovers with necessary logs

• Manage and support the relationship with safety vendor(s) to ensure effectiveness, quality and compliance of all outsourced activities. • Provide Sponsor oversight of operational safety responsibilities, including the timely and accurate execution of the processes defined within the applicable Safety Management plans. • Monitor performance (metrics, other reports) of the safety vendor and the quality output of the ICSRs; provide appropriate feedback and training. • Monitor key performance indicators of case processing and present findings to Head of PV and cross-functional stakeholders. • Participate in daily management, operational oversight and execution of operational safety tasks for assigned Nuvalent clinical programs. • As needed. review incoming adverse event reports and communications from vendors to determine action required and ensure prompt review, follow-up, and timely submission of expedited safety reports. • Oversee case workflow (case receipt through submission) between safety vendor and Nuvalent Pharmacovigilance team. • Ensure safety case queries are resolved as per defined processes (interfacing with safety physicians, clinical operations team, other cross-functional teams within Nuvalent, and clinical vendors, as required) and facilitate case closure within required timelines. • Serve as PV operations SME on safety reporting processes according to study protocol. • Participate in the development and maintenance of SOPs, forms, plans, systems, and guidance documents to ensure compliance with all applicable regulatory requirements or guidelines, GVP and industry best practices. • Serve as resource and contact for other functions within the company for pharmacovigilance operational activities. • Serve as Pharmacovigilance representative for the operational aspects of the SAE reconciliation.

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Description The primary purpose of this position is to perform technical tasks, which are related to the operation and monitoring of assigned technologies for the managed services customer base in accordance with established procedures, guidelines, schedules, and checklists. What you will do: * Service Delivery - 60% Job Weight * Accountable for successful collaboration with Customers, Suppliers, and fellow Employees to prioritize and deliver services that meet or exceed the business needs. * Delivers services within defined SLAs and security/compliance requirements. * Completes/ensures completion of daily operational documentation and transfers knowledge to next shift. * Provides tier-1 support for incoming calls received via telephone, e-mail, and Web portal. Addresses and resolves problems as appropriate, referencing supplied training material and customer documentation; documents all issues by utilizing appropriate ticketing application; escalates issues to Managed Services Engineers as appropriate. * Completes assigned customer workload, including, but not limited to, monitoring and investigating system alerts and events and assigning resources appropriately. * Ensures issues are communicated to customers in a timely and effective manner. * Interfaces with customers, various managed services staff personnel, and third-party vendors to resolve issues. * Analysis - 20% Job Weight * Study, interpret, and develop a thorough understanding of incidents, problems, and opportunities through systematic analysis. * Regularly review reporting from monitoring and ticket applications. Analyze data to identify trends and opportunities for service improvement. * Review operations business processes for ability to address customer needs, identifying areas where processes need to be enhanced or better documented. * Design - 10% Job Weight * Engineer tactical and strategic solutions that meet or exceed the business need with attention to simplicity of design and ease of use. Use balance of both technical and business acumen to arrive at solutions. * Partner with stakeholders on creation/streamlining of support processes. * Leadership * 10% * Job * Weight * Enable and Lead Change, Service Recoveries, Projects and/or Co-workers. Engage in communication that drives understanding, alignment and informed decision making. * Hold self and others accountable for quality & timeliness of work products. * Communicate process changes, customer environment changes, and information on Managed Services projects/initiatives to team members in a clear and timely manner. Ensure understanding, listen to concerns, and relay team feedback to management. * Constructively communicate process improvement opportunities such as, but not limited to customer support documentation, support workflows, coverage model changes and implementation of new tools and technology. What we expect of you: * Associate Degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field, at least 6 months of Information Technology work experience. This requirement can be fulfilled via completion of the CDW Academy program, * OR * 2 years college coursework in a technical field, at least 6 months of Information Technology work experience. This requirement can be fulfilled via completion of the CDW Academy program, * OR * 2 years total Information Technology experience, to include 6 months of Information Technology work experience. This requirement can be fulfilled via completion of the CDW Academy program. * The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work other shifts including weekends, holidays and overtime. * Experience with one or more of the following technologies: * IBM Power i (System i) systems and associated peripheral hardware and software * Demonstrated ability in the following: * Accountability and result oriented. * Attention to detail. * Collaborating 360 degrees. * Adaptability and flexibility in dealing with people and unexpected situations. * Multi-tasking and working under minimal supervision. * Proficient verbal and written communication skills. * Excellent customer service skills. * Establishing positive working relationships and working as a team player. * Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.). * Experience in monitoring applications such as ScienceLogic, Nimsoft Unified Management, Automate, or similar. * Experience in help desk applications such as ServiceNow, Service Desk Express (SDE), Remedy, Heat, or similar. * Experience in a managed services environment, a plus. Pay Range: $24.39/hour - $38.93/hour, depending on experience and skill set. Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials * CDW is committed to being an AI-fluent organization * We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. * CDW is committed to being an AI-fluent organization * We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. * About Us * CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do. * Together, we Make Amazing Happen. * CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.