• Create and maintain automated tests using existing tools and frameworks. • Develop custom tools and frameworks to address complex testing scenarios (web, desktop, and microservices). • Implement end-to-end tests, integrating different types of applications and system layers. • Create and manage test infrastructure, including environments and hosted services. • Execute and monitor performance, load, stress, resilience, and integrity tests. • Support the engineering team in continuous quality and automation improvements.

• Ensure end-to-end quality of the team's deliveries • Test planning and execution • Creation and maintenance of automated tests • REST API testing • Data validation in databases • Support maintenance activities via Kanban

• Automated Testing: Design, develop, and execute automated test scripts for software using industry-standard tools and frameworks (e.g., Selenium, TestNG, Junit, JMeter, Phyton). • Test Strategy: Define and implement automated testing strategies and frameworks to enhance testing efficiency and coverage. • Integration: Collaborate with development teams and integrate automated tests into the CI/CD pipeline. Document progress and issues in Jira and communicate via Microsoft Teams. • Performance Testing: Conduct performance and load testing to assess system scalability and robustness. • Troubleshooting: Identify, analyze, and troubleshoot complex issues in both automated and manual testing environments. • Mentorship: Provide guidance and mentorship to junior QA engineers, fostering a culture of quality and continuous improvement. • Documentation: Maintain detailed documentation of test cases, test scripts, and testing processes in Jira. Use Excel for analyzing and reporting on testing metrics, applying advanced functions as needed. • Data Analysis: Utilize SQL Server Management Studio for validating backend data and understanding data relationships. • Feedback: Provide critical feedback to stakeholders, including clients, project managers, and developers, regarding software quality and areas for improvement.

• Act as a QA Analyst on a fixed-scope project focused on migrating a contact center tool; • Develop, review and maintain manual test scenarios, ensuring adequate coverage of requirements; • Execute manual functional, exploratory, and regression tests; • Identify, log, and track defects until resolution; • Create and maintain test data sets, ensuring the quality of validations; • Use Jira to manage bugs, tasks, and to track activities; • Use Zephyr to document, organize, and execute test cycles; • Work closely with development and product teams to understand requirements and validate deliverables; • Support continuous improvement of quality processes with a focus on manual testing.