• Ensuring operational activities between Regeneron and external laboratory partners are running efficiently and productively. • Acting as the core internal liaison between external laboratory partners and Regeneron colleagues to achieve on time and seamless execution of outsourced elements to support clinical trials. • Resource and responsible point of contact to assist with laboratory issues by providing oversight, solutions and support for relationship management. • Ensuring collaboration and integration cross-departmentally with Vendor Management, Quality Assurance, Procurement, Sample Management, Data Management, and Precision Medicine. • Triage, manage and mitigate risk associated with external laboratory partner escalations. • Liaise with external laboratory partners to create and maintain training and reference documents. • Identify and lead process improvements and initiatives at external laboratory partners. • Review quality events/CAPAs from external laboratory partners to ensure corrective and preventive actions are adequate and effective. • Support quality audits of external laboratory partners. • Support scientific alignment and issue resolution with external laboratory partners. • Monitor and improve key stakeholder performance at external laboratory partners.

Role Description We’re looking for a specialist to join our team and play a key role in managing our Vendor Management System (VMS) operations. You will be employed by a third-party legal entity authorized to do business in the location in which you reside and you will provide contractual services to Wonolo’s Central Operations team. You’ll be the expert for managing requests in the VMS, posting and managing jobs on our platform, and ensuring that job requests are filled quickly and efficiently. You’ll manage the entire process from receiving orders to fulfilling them with the right workers. This is a great opportunity to work on large-scale products and lead key architectural initiatives. You will be a big driver in delivering a world-class customer experience. What you'll do: - Monitoring and Manage Requests: You will regularly monitor for new booking requests. You’ll be responsible for claiming these jobs in the VMS and managing them from start to finish. - Tracking and Updating Booking Status in VMS Portal: You will be responsible for tracking the status of each request in the VMS, updating it when a worker accepts or withdraws from a job. You’ll also manage the bookings by either successfully filling them or releasing the job if a worker does not fill the position. - Process development: You will work with our operations team to build and further refine our VMS operations processes by becoming a functional expert and understanding the process from end to end. - Maintain accuracy: Execute daily processes with accuracy and speed. Ensure the reliable execution of all daily processes by consistently following operational procedures. Qualifications - Attention to detail: You have exceptional attention to detail and a disciplined approach to following established processes. - Builder: You want to help build new processes and are willing to roll up your sleeves in order to help us move more quickly. - Quick learner: You can quickly pick up new processes and become a subject matter expert. - Operational excellence: You have experience in an operational or administrative role where you were responsible for the accurate and timely execution of tasks. - Management experience: This role will evolve into a managerial role over time and we would prefer someone who has management experience. Benefits - The opportunity for growth in a mission-driven and well-funded start-up. - Health insurance for the principal member including dental and vision. - Company laptop. - Paid time off, Holiday pay, and Unpaid time off. - Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo. - Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses. - Ability to work from anywhere in the Philippines (no more commutes!). - Team outings, happy hours, company off-sites, and more!

• Establish clear and consistent ways of working for the Market Presence CoE and partner teams. • Create repeatable processes, templates, and metrics across all event tiers. • Optimise and integrate event and workflow tools. • Enable scalable planning, budgeting, and vendor engagement models.

Role Description As an Employee Services Manager working for an Employer of Record (EOR), your primary responsibility is to ensure that employees are fully supported throughout their employment through GX. You will be joining a team dedicated to driving employee experience, picking up from the end of their onboarding through until they leave our service. Your role is pivotal in ensuring employee satisfaction by answering any queries they have on payroll, expenses, PTO, benefits, etc. - Employee Support: - Oversee communication with employees, addressing general inquiries following onboarding, including but not limited to access to the GX1 portal, employment-related matters, personal time off, payroll, and expense management. - Facilitate and organize employee meetings as needed, involving key stakeholders as necessary, creating minutes of each meeting, defining clear actions and outcomes from the discussions, and distributing this information to the appropriate parties. - Collaborate with key stakeholders, including internal teams, employees, and in-country partners, to effectively advance the resolution of all open cases, such as service issues and unique requests. Adhere to the established timeline guidelines for resolution set out by your manager. - Employee Experience: - Maintain and oversee the employee experience throughout the employee lifecycle, ensuring adherence to SLAs established with our clients and employees. - Build productive relationships with employees, clients, local partners, and key internal departments such as Finance, Sales, and Implementation to deliver services within the agreed scope. - Prepare and deliver internal and external communications as necessary, such as drafting employee communications for the client’s approval covering changes to employment laws, payroll or expense processes, timescales, and schedules. - Service Delivery & Improvement: - Prepare for, and participate in, regular employee review meetings, presenting information as requested, including open cases, end dates, terminations, and costs. - Support management in resolving service or process issues within the operations team, liaising with suppliers, internal staff, and client contacts as needed. - Assess opportunities to enhance employee relationships, improve team performance, and refine internal processes in collaboration with your manager. - Facilitate employee engagement through diverse strategies by analysing employee pulse check survey results and presenting key areas for improvement to your manager. Initiate and conduct courtesy calls, offering feedback to your manager. - Participate in and lead special projects aimed at improving employee experience, efficiency, and process reviews in collaboration with your manager. - Employee Offboarding: - Effectively communicate offboarding procedures to all relevant stakeholders, including clients, employees, and internal teams, ensuring thorough system maintenance. - Clearly establish and document the reasons for offboarding, with particular attention to Client Terminations requiring Mutual Termination Agreements. In the case of a Client Termination, ensure a comprehensive handover is provided to the appropriate Client Services Manager. - Ensure the completion of all necessary documentation for offboarding, such as resignation letters and the finalization of payroll and termination of benefits cover. - Maintain compliance with legal and regulatory requirements related to employee offboarding. - Collaborate with stakeholders to ensure the accurate and timely processing of final pay, including unused vacation and other entitlements. Qualifications - Experience in employee services or related field. - Strong communication and interpersonal skills. - Ability to manage multiple tasks and prioritize effectively. - Familiarity with payroll and HR processes. Requirements - Proven experience in a similar role. - Strong problem-solving skills. - Ability to work collaboratively with diverse teams. - Knowledge of employment laws and regulations. Benefits - Competitive salary and performance bonuses. - Comprehensive health benefits. - Flexible working hours and remote work options. - Opportunities for professional development and growth.