• Creating an environment of hope, dignity, health, happiness, comfort, and opportunity • Act in a manner to ensure that interactions with all stakeholders (internal and external) are positive, productive, professional and in keeping with company values • Maintain privacy and confidentiality of employees, clients and participants • Promote career opportunities to attract high quality candidates • Uphold and deliver the Danny Met Sally purpose and philosophy to all prospective support workers • Ensure a positive candidate experience • Ensure clear communication with all clients, client service managers, coordinators and leadership to ensure client requirements regarding experience, training and skillsets can be met • Act as a Danny Met Sally ambassador, and aim to enhance the company's reputation both internally and externally • Provide open, honest, and respectful feedback to the CEO, Board and senior leaders • Be a supportive and reliable team member • Effectively and appropriately manage conflict • Demonstrate a high level of interpersonal and communication skills • Demonstrate motivation and enthusiasm for your work and leaders • Ensure clients receive their scheduled supports by coordinating replacement support workers to provide reasonable coverage or adjusting rosters after hours, as needed. • Maintain detailed records of all interactions and actions taken to ensure continuity of care and accurate reporting • Prepare and submit reports detailing key events, actions taken, and any ongoing issues requiring follow-up during regular business hours • Provide real-time assistance to support workers who encounter challenges during their shifts, such as handling emergencies, clarifying instructions, or addressing safety concerns • Coordinate with on-call management or emergency services when situations require further escalation • Ensure that all actions taken during afterhours comply with Danny Met Sally policies, procedures, and relevant legislation • Attend weekly team meetings for continuity and understanding of the level of service provided and any updates to policies and procedures • Assist in the maintenance of the SharePoint environment, including site collections, sub-sites, lists, libraries, and content.

• Manage both the Customer Service Centre and the Employee Experience Resolve Group teams. • Support, optimise and maintain our customers’ environments and service end user requests. • Ensure the best practices associated with security, cost optimisation, reliability, performance efficiency and operational excellence. • Manage the EE and CSC teams who respond to incidents and service requests. • Ensure delivery of Video Managed Services (VMS) to existing and new clients. • Be accountable and responsible for the delivery of new and existing NGMS services. • Identify opportunities for automation within existing processes and develop solutions to improve efficiency. • Maintain high-quality, consistent, and cost-effective services. • Lead a support and operational team to oversee problem triage through to resolution.

Title: Provider Educator Location: Westridge - Asheville Job Description: JOB SUMMARY: Are you passionate about teaching, collaboration, and helping providers succeed? The Provider Educator plays a key role in empowering our healthcare providers—physicians, residents, APPs, PharmDs, therapists, and more—through engaging education focused on clinical documentation, coding excellence, quality of care, and compliance. This role is all about connection and impact. You’ll partner directly with providers to translate coding and documentation standards into practical, provider‑friendly guidance. From creating dynamic educational materials to leading interactive trainings and one‑on‑one coaching, you’ll help turn audits into learning opportunities and build confidence across the provider community. As a member of our collaborative Audit and Education Team, the Provider Educator works closely with the Provider Auditor to ensure consistent standards, supportive feedback, and continuous improvement. This position offers a hybrid and flexible work schedule when available, allowing you to balance meaningful work with flexibility—while making a real difference in provider education and patient care. SPECIFIC RESPONSIBILITIES: - Works directly with our providers to review their individual audits, provide education and feedback - Collaborates with our auditor to review audits, set up audit schedule and give feedback - Conducts education/training and presents final audit findings to department staff, physicians and appropriate individuals - Is stationed in our clinical settings to provide one-on-one coding assistance after providers see patient - With technical direction and assistance from management, along with our auditor, designs and implements coder education program, continuing education programs and Medical Staff education programs - Establishes and monitors performance and maintains appropriate documentation thereof - Reviews, develops and delivers training programs and educational materials to address deficiencies identified in the audits compliant with regulatory requirements - Depending on location, provides or arranges for education/training of facility healthcare professionals in use of coding guidelines and practices, proper documentation techniques, medical terminology and disease processes as it relates to clinical data quality management factors - Reviews medical records to determine data quality and accuracy of coding, billing and documentation related to CPTs and HCPCS Level II code and modifier assignments, ICD diagnosis and procedure coding, according to regulatory requirements - Promotes cooperation with compliance programs to improve documentation which supports compliant coding - Interacts with external consultants regarding billing, coding and/or documentation and evaluates their recommendations and/or teaching plans in accordance with federal and state regulations and guidelines - Participates with management in the assessment of external audit findings and responds as needed - Validates the ICD-CM, ICD-PCS, CPT and HCPCS Level II code and modifier systems, missed secondary diagnoses and procedures and ensures compliance regulatory requirements - Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association and Corporate Compliance Coding Guidelines - Assures compliance with the coding guidelines and regulatory requirements - Other duties as assigned Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. KEY COMPETENCIES: - Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. - Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. - HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. - Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. - Organizational Values Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. - Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. SPECIFIED SKILLS COMPUTER - Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required. ADDITIONAL INFORMATION - Ability to perform duties with speed and accuracy - Ability to think strategically - Ability to work independently and to initiate and complete tasks with minimal supervision required   - Must be a team player  - Must demonstrate discretion in dealing with medical, fiscal and personnel information as is appropriate to position. - Requires the ability to appropriately and professionally handle multiple and competing priorities EDUCATION AND EXPERIENCE MINIMUM QUALIFICATIONS: - High School Graduate or equivalent - National certification from the American Health Information Management Association (AHIMA) as a Certified Coding Specialist (CCS) or certification through the American Academy of Professional Coders (AAPC) as a Certified Professional Coder (CPC) - Previous experience in Healthcare Administration, Billing & Coding experience in OP or IP setting PREFERRED QUALIFICATIONS: - Strong education/training background in coding and reimbursement - Veridigm (Allscripts) PM experience - Endcoder experience SCHEDULE: Regular attendance on-site is an essential function of this position; includes some remote work and flexible work schedule. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the organization),40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. POSITION COMPENSATION: $27.88/hour, full time + full benefits available At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC. If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities.

Title: Managing Consultant, Nursing Location: Remote, TX time type Full time job requisition id R26_0000000290 Job Description: Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. Job Description At Press Ganey, we partner with health systems and health plans to tackle their most pressing challenges. Our Strategic Consulting team blends deep healthcare expertise with advanced analytics to deliver customized, data‑driven strategies that improve performance and elevate the human experience—across nursing, safety, patient experience (PX), and employee experience (EX). Nurses are the backbone of care delivery. Yet today, they face unprecedented pressures that strain teams and threaten quality. Our nursing consultants have lived these realities—leading teams, driving transformation, and redesigning care delivery. They help clients retain talent, elevate practice, and achieve sustainable nursing excellence. Our solutions reflect the day‑to‑day realities of nursing today and are designed to adapt to whatever tomorrow brings. Location: Remote (U.S. based) or based in our Chicago, Boston, or South Bend hubs. For in‑office employees, we follow a hybrid schedule—Tuesdays through Thursdays in-office, with flexibility on other days depending on travel. Travel: Up to 75% nationally We currently have an exciting opportunity for a Managing Consultant to join our Nursing Consulting team. Responsibilities include: - Utilizing Press Ganey and client data assets and resources to consult with client stakeholders to respond to industry change and opportunities for improvement and growth in complex situations while being able to adapt to changing circumstances and new requirements - Partnering with clients to complete data analysis, data interpretation, and process design to identify, recommend, and solve business problems. - Constructing and/or leading data analysis to support a wide range of payer analytics, including authorization metrics and denial rates, observations and behavior assessments and summarize conclusions and recommendations. - Being an effective trainer ensuring active engagement and effective knowledge transfer for patient experience best practices and process improvement. - Coordinating actions to get work completed efficiently which includes delegating and leveraging appropriate internal and client resources. - Managing and delivering defined scope of engagement plan including timelines, deliverables, budget and outcomes for engagements. - Leading preparation of client deliverables including data analyses, assessments, quality reviews, training, and presentations. - Building and managing successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results. - Serving as the direct point of contact with the client and quickly establish credibility for the respective project work stream by proactively building strategic working relationships. - Communicating effectively and appropriately influencing various audiences and levels of client management including risks and recommendations to project management. - Planning, organizing and prioritizing project activities using work plans and other project management tools. - Leading project teams. Qualifications: - 10+ years of nursing work with experience designing systems and processes. - Experience designing strategies that help nurses connect with those in their care. - Past experience in training and coaching nursing teams. - Demonstrated experience in driving performance improvement initiatives. - Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.). - Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation. - Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities. - Experience working in a Magnet‑designated healthcare organization (per the ANCC Magnet Recognition Program®) with a focus on professional training, education or leadership development work is a strong plus. - Consulting experience is preferred. Education - BSN required and an MSN and/or MBA preferred. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $120,000 to $160,000.  It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.