Your role at DynatraceThe Software Asset Management (SAM) Analyst is responsible for managing and optimizing the lifecycle of software assets within the organization. This role ensures compliance with standard software, licensing agreements, reduces software costs through usage strategies, supports audits, and provides data & reporting. The SAM Analyst collaborates with IT, procurement, finance, and business units to maintain accurate software inventories and ensure alignment with organizational goals. Key Responsibilities: - Maintain and optimize the software asset inventory using SAM tools - Develop and maintain policies, procedures, and documentation related to software asset management - Provide regular reporting and dashboards to stakeholders on software usage, compliance, and risks - Educate internal teams on software usage policies and best practices - Monitor software usage and compliance with licensing agreements - Support internal and external software audits, including data collection and reporting - Analyze software usage trends to identify cost-saving opportunities - Collaborate with procurement and legal teams during software acquisition and renewal processes - Assist in improving workflows and automation of software requests What will help you succeedRequired Qualifications: - Bachelor’s degree in Information Technology, Business, or a related field - Experience with SAM tools such as Flexera, Snow, ServiceNow, or similar - 2–5 years of experience in IT Asset Management or Software Asset Management - Proficient in Excel and data analysis/reporting - Strong analytical, organizational, and communication skills - Ability to work independently and collaboratively across departments Preferred Qualifications: - Certifications such as CSAM (Certified Software Asset Manager), ITIL Foundation, or equivalent - Experience supporting software audits - Knowledge of cloud licensing models (e.g., SaaS, IaaS, PaaS) Compensation and Rewards - We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. - Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is €53,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.

• Create unique, thought provoking content and advice for Gartner C-level clients • Demonstrate strong thought leadership • Develop new ideas and indispensable insights • Conduct in-depth analysis to identify the root causes of client barriers • Research and analyze market trends to provide actionable insights • Support sales activities and engage with clients regularly • Build credibility as an industry expert to represent Gartner insights • Mentor and coach junior team members

• Own the Deal Desk process end-to-end, including request intake, pricing support, approvals, contract creation support, and follow-ups required to advance opportunities. • Modify and manage quotes and order forms, ensuring accuracy and compliance with bookings policies. • Lead the day-to-day deal approval process in Salesforce, including managing SLAs, tracking requests, and routing approvals to unblock deals. • Manage deal exceptions and escalations end-to-end, coordinating rapid internal alignment on non-standard requests while protecting commercial guardrails and future ARR. • Partner with Finance, Legal, and Professional Services to ensure smooth deal execution and consistent internal alignment. • Partner with Sales to develop deal strategies and winning negotiation positions, structuring commercial terms that accelerate close velocity while protecting long-term renewal and expansion ARR. • Communicate deal value through clear, detailed proposals and stakeholder updates to support timely decision-making. • Align to assigned territories and attend forecast calls to support pipeline execution and deal progression. • Identify recurring issues, bottlenecks, and quality gaps in deal execution; recommend process improvements and opportunities for automation.

• Create unique, thought provoking, insightful and highly leveraged content and advice for Gartner C-level clients • Develop new ideas and indispensable insights • Conduct in-depth analysis to identify the root cause of a client's barriers • Research, analyze and predict market trends and shifts • Provide actionable advice to clients • Create and deliver high quality presentation materials • Support BTI and Sales through sales support activities • Build credibility as an industry expert • Mentor and coach junior team members • Actively seek to help clients engage with Gartner insights regularly