• Create unique, thought provoking content and advice for Gartner C-level clients • Demonstrate strong thought leadership • Develop new ideas and indispensable insights • Conduct in-depth analysis to identify the root causes of client barriers • Research and analyze market trends to provide actionable insights • Support sales activities and engage with clients regularly • Build credibility as an industry expert to represent Gartner insights • Mentor and coach junior team members

• Own the Deal Desk process end-to-end, including request intake, pricing support, approvals, contract creation support, and follow-ups required to advance opportunities. • Modify and manage quotes and order forms, ensuring accuracy and compliance with bookings policies. • Lead the day-to-day deal approval process in Salesforce, including managing SLAs, tracking requests, and routing approvals to unblock deals. • Manage deal exceptions and escalations end-to-end, coordinating rapid internal alignment on non-standard requests while protecting commercial guardrails and future ARR. • Partner with Finance, Legal, and Professional Services to ensure smooth deal execution and consistent internal alignment. • Partner with Sales to develop deal strategies and winning negotiation positions, structuring commercial terms that accelerate close velocity while protecting long-term renewal and expansion ARR. • Communicate deal value through clear, detailed proposals and stakeholder updates to support timely decision-making. • Align to assigned territories and attend forecast calls to support pipeline execution and deal progression. • Identify recurring issues, bottlenecks, and quality gaps in deal execution; recommend process improvements and opportunities for automation.

• Create unique, thought provoking, insightful and highly leveraged content and advice for Gartner C-level clients • Develop new ideas and indispensable insights • Conduct in-depth analysis to identify the root cause of a client's barriers • Research, analyze and predict market trends and shifts • Provide actionable advice to clients • Create and deliver high quality presentation materials • Support BTI and Sales through sales support activities • Build credibility as an industry expert • Mentor and coach junior team members • Actively seek to help clients engage with Gartner insights regularly

Role Description Work closely with the management team as an extension of our client’s global trade compliance organization to ensure the legal compliance of various global trade activities per our client’s established policies and procedures, while adhering to Vigilant’s core values. - Identify and classify with accurate Export (ECCN, Dual-Use) Classifications for the client's products. - Identify and classify with accurate Import (HTS, HS) classifications on client’s products, providing the respective PGA, FTA, and Duty information as required by the client. - Processing of daily export and import operational transactions, per the client’s policies and procedures. - Responsible for monitoring queues and disposition thereof in a timely manner ensuring that all items are worked through to completion or escalated as necessary. - Ensure work product is at the highest level of accuracy and timeliness. Other Representative Job Duties may include: - May perform due diligent checks and clearances on blocked orders and parties while monitoring blocked order queues in the client’s global trade system. - May work with client’s customs broker to assist in import clearance issues, perform post-entry amendments, and fulfill PGA licensing requirements per the client’s policies and procedures. - Review/Audit import and export transactions to ensure accuracy and compliance with the various regulations. - Responsible for working with Scientists and Engineers to ensure products are classified properly, if necessary. - Responsible for executing Export and Import controls as directed by the Client’s Policies, Processes and Procedures. - Responsible for immediately reporting any account technical issue(s) (i.e. enterprise software, proprietary screening software). - Responsible for monitoring client and Vigilant emails. - Timely escalation of any client issues that you are unable to resolve. - Execution of any additional requirements per client’s processes and policies. - Must continue to study relevant federal regulations and to continue learning in a rapidly changing regulatory environment. Qualifications - Must have strong experience classifying hardware, software and technology with their appropriate Export Classifications (ECCN, Dual-Use). - Bachelor’s Degree preferred in Business or related field. - Professional Experience: Minimum 1 to 3 years’ experience in a global trade compliance environment. - Must have a high proficiency in U.S. HTS Classification, with experience in International Classifications as well. - Proficient with import and export trade compliance processes, policies, and controls. - Knowledge of global trade automation solutions (SAP, Oracle GTM, Amber Road, Etc…). - Attention to detail skills required. - Excellent analytical and organizational skills with the ability to perform the day-to-day account activities independently with minimal supervision. - Must be able to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements. - Proficient with Microsoft Office products including but not limited to Outlook, Excel, and Word. - Ability to communicate (verbally and written) effectively with clients, coworkers and senior leadership. - Ability to work effectively with teams of staff from Vigilant, partners, and clients. - Strong customer relationship skills. - Ability to work cross-functionally with Sales, Finance, IT, Import and Export personnel, Operations and Legal executives to achieve business objectives. - Professional Certificates, Licenses, and Training a plus. Benefits - Company offers health insurance with Health Savings Account (HSA) & Flexible Spending Account (FSA). - Vision, dental & supplemental insurance plans. - Company paid STD, LTD, Life Insurance/AD&D. - Employee Assistance Program (EAP) and Employee Perks Program. - 401K plan with company match.