Role Description Looking for a self-starter to hit the ground running in a fast-paced, metrics-driven environment. The Intake Agent will be a direct point of contact for potential new clients to complete the consultation and application for us to assist them with their disability benefits. Responsibilities include: - Receive all inbound and outbound calls for potential disability clients. - Perform general office clerk duties (i.e., check email and Chat communication consistently). - Ask a series of questions verbatim from a script for the purpose of entering data into the consultation and application system to confirm eligibility for the potential client. - Respect client confidentiality. - Comfortable taking repetitive, back-to-back calls speaking about the same topic, every work day for every call. - Flexibility to change work hours based on company needs. - Perform other related duties as assigned. Work hours are Monday – Friday from 9:00 am to 6:00 pm EST. Training for the position will also be from 9:00 am to 6:00 pm EST. This is a remote work from home position. Equipment is provided for the role. Qualifications - Must be able to talk on the phone and type at the same time, as well as a general ability to multi-task. - Excellent reading, writing, and verbal communication skills including active listening and the ability to enter data with correct spelling. - Excellent organizational, time management, interpersonal, customer service, and attention to detail skills. - Must pass a background check and typing test with a minimum typing speed of 35WPM. - Must have a quiet area for a home office away from noise and distractions. - Proficient computer skills with the ability to learn new software. - Ability to sit for a long period of time. - Reliable and dependable attendance. Requirements - This job requires a minimum of a high school diploma or G.E.D, and two years of previous high-volume call center experience. - 2 years of experience using an auto dialer software is also required. - Experience reading verbatim from a script is highly desired. - Proven ability to function well in a fast-paced and sometimes stressful environment. - Experience using computers and performing data-entry functions. - Bilingual ability in English and Spanish is a plus. Benefits - Health, dental, and vision insurance. - Company paid life insurance and disability insurance. - 401(k) plan with an employer match. - A generous paid time off package after 90 days of employment. - Ten company paid holidays. Remote Work from Home Requirements - Not all positions are remote; some require that the employee work in the office. - Must have a desk, chair, and basic essentials to work from home. - Must have a quiet work area without noise or distractions. - Must have personal high-speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed. - Must be logged onto your work computer and able to answer calls during your normal work hours. - Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX, or WV.

Role Description Looking for a self-starter to hit the ground running in a fast-paced, metrics-driven environment. The Intake Agent will be a direct point of contact for potential new clients to complete the consultation and application for us to assist them with their disability benefits. They will: - Receive all inbound and outbound calls for potential disability clients. - Perform general office clerk duties (i.e., check email and Chat communication consistently). - Ask a series of questions verbatim from a script for the purpose of entering data into the consultation and application system to confirm eligibility for the potential client. - Respect client confidentiality. - Be comfortable taking repetitive, back-to-back calls speaking about the same topic, every work day for every call. - Have flexibility to change work hours based on company needs. - Perform other related duties as assigned. Qualifications - Must be able to talk on the phone and type at the same time, as well as a general ability to multi-task. - Excellent reading, writing, and verbal communication skills including active listening and the ability to enter data with correct spelling. - Excellent organizational, time management, interpersonal, customer service, and attention to detail skills. - Must pass a background check and typing test with a minimum typing speed of 35 WPM. - Must have a quiet area for a home office away from noise and distractions. - Proficient computer skills with the ability to learn new software. - Ability to sit for a long period of time. - Reliable and dependable attendance. Requirements - This job requires a minimum of a high school diploma or G.E.D, and two years of previous high-volume call center experience. - 2 years of experience using an auto dialer software is also required. - Experience reading verbatim from a script is highly desired. - Proven ability to function well in a fast-paced and sometimes stressful environment. - Experience using computers and performing data-entry functions. - Bilingual ability in English and Spanish is a plus. Benefits - Health, dental, and vision insurance. - Company paid life insurance and disability insurance. - A 401(k) plan with an employer match. - A generous paid time off package after 90 days of employment. - Ten company paid holidays. Remote Work from Home Requirements - Not all positions are remote; some require that the employee work in the office. - Must have a desk, chair, and basic essentials to work from home. - Must have a quiet work area without noise or distractions. - Must have personal high-speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed. - Must be logged onto your work computer and able to answer calls during your normal work hours. - Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX, or WV.

• You are responsible for ensuring our shop, product detail pages (PDPs), landing pages and conversion mechanisms improve month over month. • You continuously analyze our online shop and identify conversion blockers across the customer journey. • You develop and prioritize a CRO roadmap with clear hypotheses, tests and revenue impact. • You optimize product detail pages, landing pages, cart and checkout-adjacent elements, and core shop flows. • You work data-driven with tools such as Google Analytics, Klar, Shopify Analytics, heatmaps, session recordings or similar systems. • You derive concrete actions from quantitative and qualitative data. • You own the structure, content and performance of our product detail pages. • You create or brief landing pages for paid ads, influencer campaigns, product launches and seasonal promotions. • You ensure landing pages match the relevant target audiences, creatives and offers. • You test headlines, layouts, claims, social proof, bundles, FAQs, USPs and offer mechanics. • You work closely with Creative and Performance Marketing so that ad angle, landing page and product promise are consistent. • You manage our shop apps and ensure they are used sensibly and support conversion. • You identify technical issues in the shop, prioritize them and coordinate fixes with our web development agency. • You are the primary contact for shop-related bugs, UX issues and technical anomalies. • You ensure new features are properly tested and implemented. • You keep the shop operationally clean, up to date and scalable for growth. • You work closely with leadership on revenue, conversion and growth targets. • You translate insights from paid ads, CRM, influencer marketing and customer feedback into shop optimizations. • You brief external agencies and service providers clearly and review the quality of execution. • You contribute your own ideas on how to better monetize traffic and guide customers through the shop. • You support weekly and monthly reporting with concrete learnings and recommended actions.

• Full-Funnel Conversion Rate Optimisation Own end-to-end CVR performance across the entire Shopify DTC experience: Homepage, Landing Pages (paid and organic), Product Detail Pages (PDPs), Collection Pages, Cart, and Checkout. • Build, prioritise, and maintain a rolling CRO hypothesis backlog scored by expected impact, confidence, and ease of implementation (ICE or equivalent framework). • Design and execute a rigorous A/B and multivariate testing programme with statistically valid sample sizes, pre-registered hypotheses, and documented learnings. • Own the core conversion KPIs: Add-to-Cart Rate (ATC %), Reached Checkout %, Purchase Conversion Rate (CVR %), Revenue Per Session (RPS), and Average Order Value (AOV). • Conduct deep-dive funnel analysis to identify the highest-leverage drop-off points — and build the business case for fixing them with projected revenue impact. • Optimise the entire purchase path for both acquisition (first-time buyers) and retention (returning subscribers), recognising that these journeys require fundamentally different CRO strategies. • On-Site Experience & UX Optimisation Own the UX and conversion performance of every key page template on the Shopify storefront. • Collaborate with design and development to build, test, and iterate on page layouts, content hierarchy, trust signals, social proof placement, CTAs, and navigation flows. • Lead the optimisation of Product Detail Pages: hero imagery, ingredient storytelling, review integration, subscription vs. one-time purchase framing, cross-sell/upsell modules, and urgency mechanics. • Optimise Cart and Checkout flows: cart abandonment interventions, progress indicators, payment method visibility, shipping threshold nudges, and post-purchase upsell opportunities. • Own Landing Page performance for paid media campaigns — work directly with the Head of Paid Media and Creative Strategist to ensure landing pages are conversion-optimised. • Drive mobile-first optimisation — the majority of our traffic is mobile; every test and design decision must prioritise the mobile experience. • Data, Analytics & Insight Build and maintain a CRO performance dashboard (GA4, Shopify Analytics, and/ Looker/Amplitude) with real-time visibility into funnel metrics, test results, and revenue impact. • Use quantitative tools (GA4 event tracking, Shopify reports, custom SQL queries) alongside qualitative tools (Hotjar/Microsoft Clarity heatmaps, session recordings, on-site surveys) to diagnose conversion barriers. • Develop a structured approach to post-test analysis: document every test with hypothesis, methodology, sample size, statistical significance, result, and “so what” action items. • Translate data into commercially actionable recommendations. • Own the weekly and monthly CRO performance reporting cadence — presenting to the VP of Growth, Paid Media, Retention, and leadership with clear narratives, not just spreadsheets.