• Responsible for the leadership and development of a team of Account Managers and Strategic Account Executives with the goal of improving account retention and achieving key performance indicator standards. • Partner with the Account Management Director for the assigned region to ensure alignment to corporate retention goals and support the growth and development of Account Managers. • Coach and mentor Account Managers and Strategic Account Executives by observing and providing feedback to foster development and success of individuals. • Conduct performance evaluations of Account Managers and Strategic Account Executives and ranks performance across the account management team. • Assists in creating professional development plans for Account Managers and Strategic Account Executives, coaching them on their performance, training needs, and identifies account managers ready for advancement. • Creates performance scorecards to objectively measure the effectiveness of the Account Managers and Strategic Account Executives. • Manage account team client escalations before fielding to Director and senior level leadership team. • Partner with Account Management leadership to create policies and procedures for Account Managers and Strategic Account Executives to follow. • Revises policies and procedures based upon root cause analysis of issues to prevent recurrence. • Ensure that the Account Management department standards, methods, and procedures for client service of the assigned accounts are achieved. • This includes the delivery of client marketing and messaging programs to meet revenue objectives, budgets, ROI, and client service satisfaction. • Foster teamwork and a supportive departmental culture with a can do attitude to provide exceptional service to EBC’s and clients. • Strategize with Director and VP of Account Management to develop ways to increase client satisfaction, preserve loyalty and improve retention rates. • Assists in creating and reviewing business requirements for key initiatives and how significant new initiatives are rolled out and serviced with our clients and internal teams to full adoption. • Partners with RxBenefits functional team leaders to optimize the launch and new products/services for the account management teams, EBCs and clients.

• Manage and grow the portfolio of Direct Brand, Gaming, Finance, Agency, AdTech, and Publisher businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth. • Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction. • Identify opportunities for account growth and partner with the Sales team to drive expansion. • Consult the clients on how to best utilize Sensor Tower’s data and insights to drive strategic decisions and optimize their mobile app strategies. • Deliver product education, onboarding, and ongoing training to ensure clients are maximizing the value of the platform. • Build and maintain strong relationships with key stakeholders, from analysts to C-level executives. • Provide client feedback to internal teams to help shape product development and innovation. • Stay up to date with trends in the mobile app ecosystem and bring valuable market insights to client conversations. • Represent Sensor Tower at industry events, webinars, and client meetings as a trusted expert in mobile market intelligence.

• Own a book of high-priority institutional client relationships end-to-end, from onboarding through ongoing account management, ensuring clients are fully integrated and actively using the Coinbase Prime product suite. • Drive client adoption and trading volume growth by identifying upsell and cross-sell opportunities across custody, trading, staking, and stablecoin services. • Partner with Sales, Trading, Legal, Compliance, and Operations to resolve complex client needs, coordinate onboarding, and deliver client-centric solutions. • Lead product demonstrations and technical walkthroughs with clients, serving as the subject matter expert on Coinbase's institutional capabilities and platform features. • Execute disciplined pipeline and account management in CRM, including triaging incoming requests, prioritizing by impact, and driving issues through to resolution with limited escalation. • Shape Coinbase's institutional product roadmap by distilling client feedback, surfacing feature requests, and translating usage patterns into actionable insights for Product and Engineering.

• As a Senior Account Manager, you will lead and scale our most complex, multi-entity relationships across a number of segments including banks, fintechs, asset managers and corporates acting as the ultimate point of accountability for the client experience. • You will serve as the subject matter expert for the Coinbase Prime platform, driving adoption of custody, trading, staking, and stablecoin services. • You will serve as the primary escalation point for complex inquiries, driving rapid resolution by orchestrating seamless coordination with internal stakeholders to uphold best in class service standards. • You will deliver a premium onboarding experience by managing the operational integration in partnership with stakeholders. You will manage the transition from initial configuration to live production, coordinating across internal teams to ensure a sophisticated, high-velocity setup that establishes the foundation for a long-term strategic partnership. • Act as the central connector between Sales, Trading, Legal, and Product to dismantle onboarding hurdles and execute high-stakes strategic initiatives. • Serve as a vital feedback loop for Product and Engineering, translating complex client requirements into scalable features that shape our long-term roadmap. • Partner with Sales to lead technical product demonstrations, positioning yourself as the definitive specialist on Coinbase’s institutional capabilities. • Act as a leader within the Account Management organization by mentoring junior talent and institutionalizing best practices to drive team-wide excellence.