• Lead or co-lead implementation of new client accounts including project plan management and status reporting • Work directly with clients, consultants, coalition partners, Sales, Client Service Teams, Operations and Product partners • Communicate status and risk to appropriate client and Express Scripts leadership • Represent New Client Implementations through the sales process • Support team development and effectiveness by engaging with peers and leadership in knowledge sharing • Work with team leadership to identify opportunities for process improvement

• Drive the end-to-end delivery of customer implementations of our AI-powered digital pharmacy platform • Work cross-functionally with Sales, Engineering, Product, and Business Operations to deliver solutions on time, on scope, and genuinely impactful for health system customers • Lead customer implementations from kickoff through go-live, owning the plan, the timeline, and the outcome • Execute against established implementation methodology and playbooks, contributing improvements as you learn what works • Create and manage project plans, status reports, risk/issue logs, and other implementation collateral with precision and follow-through • Coordinate internal resources and external partners to ensure smooth, on-time delivery • Proactively surface risks, issues, and dependencies - escalate when needed, and own the resolution • Serve as the primary point of contact for customers throughout the implementation lifecycle • Build strong, trust-based relationships with clinical, operational, and IT stakeholders at health system customers • Deliver clear, consistent implementation updates to internal and external stakeholders on a regular cadence • Help maximize NPS, customer satisfaction, and revenue recognition through best-in-class delivery • Partner with Sales on scoping, deal transitions, and setting accurate customer expectations pre-implementation • Collaborate with Product and Engineering to surface customer feedback, flag integration challenges, and inform the roadmap • Contribute to the development of implementation playbooks, templates, and best practices that improve repeatability across the team

Role Description The Implementation manager is accountable for ensuring implementations are high-quality, compliant, and delivered on time. Effective communication and problem-solving skills are crucial for this role. Responsibilities - Managing concurrent client implementation projects and a team of technical experts. - Utilizing tools and resources to identify opportunities and drive results. - Developing project plans, supply and demand functions, and risk mitigation strategies. - Ensuring adherence to system development and quality assurance standards. - Collaborating directly with clients to map out new projects from start to finish. - Providing exceptional service with zero defects, ensuring 100% quality and no escalations. - Partnering with clients and third parties to deliver flawless project work. - Leading implementation projects from start to finish, including project planning and requirement meetings. - Developing continuously health domain knowledge and stay updated with industry changes. - Serving as a role model, providing coaching and mentoring to team members. Qualifications - Possess relevant work experience or Bachelor's required. - 5+ years of project management experience required. - Possess Implementation configuration and quality assurance experience. - Possess knowledge of Health and Benefits Administration. - Able to travel up to 20% travel. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our Commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to Work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Salary Pay Range - Minimum: 76,500.00 USD - Maximum: 85,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight.

• Managing concurrent client implementation projects and a team of technical experts • Utilizing tools and resources to identify opportunities and drive results • Developing project plans, supply and demand functions, and risk mitigation strategies • Ensuring adherence to system development and quality assurance standards • Collaborating directly with clients to map out new projects from start to finish • Providing exceptional service with zero defects, ensuring 100% quality and no escalations • Partnering with clients and third parties to deliver flawless project work • Leading implementation projects from start to finish, including project planning and requirement meetings • Developing Continuously health domain knowledge and stay updated with industry changes • Serving as a role model, providing coaching and mentoring to team members