Make experiences flow.
Forward Deployed Engineer
Location
Australia
Posted
27 days ago
Salary
0
Seniority
Senior
Job Description
Forward Deployed Engineer
NICE
• A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. • This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. • The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. • The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. • You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth. • These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce. • You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement. • You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI. • The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.
Job Requirements
- Hands-on experience building and operating end-to-end production systems at scale.
- With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them.
- Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership.
- Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
- Experience developing or operating AI/LLM-powered systems in production is a major plus.
- Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
- Familiarity with React, TypeScript, and/or Go is an advantage.
- At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
- Prior experience in customer-facing or externally-led technical roles is a plus.
- A clear, direct communicator who can be equally persuasive with engineers and executives.
- Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
- Able to balance competing priorities and drive alignment across technical and business teams.
Benefits
- Build AI agents that run in production at meaningful scale, not slideware or research exercises.
- Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups.
- Directly influence the direction of NiCE's AI agent platform through the real problems you solve.
- Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
- Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.
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