Role Description The Director of Credentialing is responsible for leading, managing, and enhancing the organization’s credentialing, privileging, provider enrollment, and payer enrollment operations across all clinics and care delivery sites. This role ensures full compliance with regulatory, accreditation, and payer requirements while driving operational excellence, process innovation, and a positive provider experience. The Director oversees credentialing staff, manages key external vendor relationships, maintains exceptional standards of accuracy and timeliness, and serves as the organization’s primary expert on credentialing policies, workflows, and industry standards. Key Responsibilities - Leadership and Management - Provide strategic leadership for all credentialing, recredentialing, privileging, and provider enrollment activities. - Build, lead, and mentor a high-performing credentialing team with appropriate staffing, training, accountability, and performance management. - Develop and implement departmental goals, SOPs, KPIs, and quality assurance measures. - Facilitate training, ongoing education, and change management as credentialing systems and requirements evolve. - Credentialing and Privileging Operations - Oversee verification of licensure, education, training, certifications, work history, malpractice coverage, and professional references. - Establish proactive workflows for managing all expirable items, including license, certification, and insurance renewals. - Ensure accurate management of provider files, credentialing data, and documentation within credentialing software platforms. - Direct the privileging process in collaboration with medical leadership, department chiefs, and compliance teams. - Provide credentialing support for committee meetings, audits, board reviews, and documentation needs. - Regulatory Compliance - Ensure compliance with all federal, state, and local regulatory bodies including CMS, The Joint Commission, NCQA, URAC, and commercial payer standards. - Maintain up-to-date knowledge of regulatory changes and lead revisions to policies, procedures, and workflows accordingly. - Conduct and oversee internal audits to ensure readiness for accreditation surveys and external reviews. - Provider Enrollment - Oversee timely and accurate submission of enrollment applications with Medicare, Medicaid, and commercial payers. - Track and manage enrollments, revalidations, payer updates, and expirables to prevent reimbursement delays or claim denials. - Partner with Revenue Cycle and Managed Care to resolve enrollment-related claim issues and streamline payer setup workflows. - Vendor Relationship Management - Manage external credentialing and verification vendors, ensuring high performance, compliance, service quality, and contractual adherence. - Evaluate vendor capabilities, negotiate service agreements, monitor KPIs, and drive accountability for accuracy and turnaround times. - Lead transitions, implementations, or optimization projects involving outsourced credentialing or enrollment partners. - Process Improvement and Technology - Continuously evaluate and enhance credentialing workflows to reduce turnaround times, improve accuracy, and support scalability. - Lead implementation or optimization of credentialing software, automation tools, and data-management technologies. - Develop and oversee dashboard reporting for KPIs, productivity, turnaround time, expirables, enrollment status, and quality metrics. - Collaborate with IT, Managed Care, Compliance, and Operations on cross-functional systems and technology initiatives. - Relationship and Communication Management - Serve as the primary organizational contact for providers, clinical leaders, health plans, and regulatory bodies regarding credentialing matters. - Promote a provider-centric experience through timely communication, streamlined processes, and exceptional service standards. - Collaborate with HR, Legal, Compliance, Managed Care, and Clinical Operations on onboarding and cross-functional initiatives. - Deliver clear, concise presentations to executive leadership, including reporting on credentialing performance, risks, and mitigation strategies. - Prepare and present executive-ready materials including slide decks, dashboards, and credentialing summaries for operational and leadership reviews. Qualifications - Required - Bachelor’s degree in healthcare administration, business, or related field. - 7 or more years of credentialing experience in a healthcare organization, MSO, medical group, ASC, hospital, or health plan. - 3 or more years of leadership or management experience. - Strong working knowledge of CMS, Joint Commission, NCQA, URAC, and payer credentialing and enrollment requirements. - Proficiency with credentialing software systems, provider databases, and digital document management. - Preferred - Master’s degree in healthcare administration, business administration, or related field. - Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM). - Experience in multi-site or multi-state healthcare delivery organizations, or MSOs. - Experience implementing credentialing software or leading large-scale credentialing process redesign. Key Competencies - Exceptional attention to detail and commitment to data accuracy - Strong analytical, organizational, and project management abilities - Excellent written, verbal, and presentation development skills - Ability to lead teams through change and build scalable credentialing infrastructure - High integrity, discretion, and commitment to confidentiality - Ability to work cross-functionally and influence without formal authority - Strong relationship management and customer service orientation This is a remote position.

• Serve as a strategic partner to a Revenue segment leaders across our Independent Software Vendors (ISV) and Strategic Partnership business lines, shaping the segment's long-term strategy, setting goals, and driving accountability against key outcomes • Lead the team in delivering high-quality insights and analytics to Revenue leadership, fielding and managing data requests across market sizing, business performance, competitive landscape, and growth opportunity assessments using internal data and third-party sources • Proactively monitor business trends, KPIs, and leading indicators to identify risks and growth opportunities, translating data signals into clear, actionable recommendations for business leaders • Own the strategic narrative for the segment, synthesizing complex, ambiguous problems into structured frameworks, clear points of view, and concrete recommendations on how to grow and protect the business • Partner with segment leaders to design and run the operating rhythm, including business reviews, executive escalations, planning cycles, and progress reporting • Identify opportunities to leverage AI, automation, and tooling to improve team workflows, scale analytical capabilities, and eliminate manual, repetitive processes across the revenue organization • Build, mentor, and develop a high-caliber team, fostering a culture of intellectual rigor, ownership, and continuous improvement

Role Description Reporting into the Senior Director, AMER Presales Strategic and Key Accounts, this role will lead the Solutions Engineering team focused on Okta’s most strategic and highest-potential customers. As a leader, you will be adept at seeing ahead to future possibilities and translating them into breakthrough strategies. You will be results-focused, partnering closely with our Key Account sales leadership and the cross-functional team to create and execute a plan of action to achieve our ambitious growth targets. You will also be a key leader in driving a standardized set of repeatable SE processes and artifacts designed to increase our technical win rate and drive multi-million dollar wins. What you’ll be doing - Build and Lead a World-Class Team: - Lead a team of five Principal+ Solutions Engineers. - Drive the full hiring process—from sourcing to closing—to attract top talent. - Foster professional growth through hands-on development plans. - Drive Strategic Engagements: - Champion a structured approach to strategic presales engagements. - Ensure the consistent use of technical strategies, roadmaps, and playbooks to win large, complex deals. - Drive Operational Excellence: - Drive operational rigor across the Key Accounts SE organization. - Establish and track KPIs to measure team success. - Continuously refine processes and engagement models to optimize efficiency and impact. - Serve as an Executive Sponsor: - Actively work on strategic deals, providing executive sponsorship. - Build deep relationships with senior technical and executive decision-makers (CIOs/CISOs) at our customers. - Act as a crucial feedback loop to Okta's Product and Engineering teams. - Build Strategic Alliances: - Partner closely with Sales Leadership to operationalize enterprise sales methodologies (e.g., MEDDPICC, Command of the Message). - Align with Operations, Enablement, HR, and Finance to operationalize the strategy. Qualifications - Demonstrated success in a leadership capacity within a presales organization, selling to Fortune 50 companies. - Experience building and leading geographically distributed teams of managers. - Proven ability to develop talent to meet both their career goals and the organization’s goals. - Proven experience building and scaling repeatable, strategic engagement models in a presales environment. - Experience with and a proponent of Value and Business Outcome-based selling methodologies, including MEDDPICC and Command of the Message framework. - Exceptional communication skills with the proven ability to influence C-level executives. - A strong vision for Okta’s market opportunity and how our customers can leverage Okta solutions to drive business outcomes. - 7+ years of presales leadership experience. Requirements - Bachelor of Science in Engineering, Science, or Mathematics, or equivalent experience. - Deep expertise in the security product market, including competitive offerings and industry trends. Benefits - Health, dental and vision insurance. - 401(k) plan. - Flexible spending account. - Paid leave, including PTO and parental leave.

• Support the development and maintenance of economic models and global value dossiers for HTA submissions, managing/directing market access and HEOR consultants. • Serve as project manager for global market access and HEOR activities, including tracking deliverables, coordinating document reviews, managing contracts, and ensuring alignment on timelines and cross-functional updates. • Support global HEOR research projects, including review of analyses and development of publications for HTA submissions and payer responses, in collaboration with the HEOR team. • Support development and execution of the evidence generation for payer needs in collaboration with medical affairs • Manage external engagements, in a compliant manner, with HTA agencies, payers, key opinion leaders, and other stakeholders • Communicate market access and HEOR strategy updates, insights, and recommendations to cross-functional partners and senior leadership. • Develop and adapt value and access materials for priority global markets. • Support planning and strategy for new indication launches, from the perspective of evidence and access • Monitor and proactively communicate market access changes, challenges, and opportunities in priority markets. • Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics. • Perform miscellaneous duties as assigned.