• Leads complex security initiatives and provides expert guidance on threat mitigation, compliance, and architecture. • Builds, manages, and enhances tools, automations, and data systems that power cyber defense operations. • Involves hands-on work with security technologies, developing workflow efficiencies, supporting detection engineering, ensuring high-quality security data, and mentoring teammates to strengthen overall team capability. • Identify capability gaps, propose solutions, and design modern defensive approaches. • Build or enhance automated workflows to reduce manual effort, improve reliability, and accelerate detection/response. • Maintain, optimize, and troubleshoot security platforms, custom tools, and log pipelines across the enterprise. • Oversee the lifecycle of security data—ingestion, transformation, normalization, and quality control across systems. • Support detection engineering through maintenance, testing, and improvement of detection logic, rules, dashboards, and data sources. • Guide junior engineers and analysts on tools, processes, automation practices, and new capabilities. • Tune, fix, integrate, or enhance security tools. • Build or update automation scripts/workflows for incident response, threat intelligence, and vulnerability management. • Maintain data pipelines by validating log sources, troubleshooting gaps, updating parsers, and improving normalization. • Review and build detection rules/alerts, collaborating with analysts to reduce noise and improve performance. • Work with IT, cloud, networking, and security teams to deploy solutions or resolve tool issues. • Write documentation, improve runbooks, and share lessons learned. • Support teammates through technical guidance and demonstrations. • Participate in discussions on innovation, process improvement, and future engineering projects. • Perform additional tasks as assigned.

• Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI. • Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps. • Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support. • Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities. • Drive growth in customer usage of the API across varying product offerings and end customer use cases. • Build strong connections with our customers to ensure their long-term success with our platform. • Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.

• Prepare materials and presentations, perform analyses, and participate in meetings with stakeholders to monitor the periodic portfolio and the engineering project portfolio • Monitor deadlines and ensure compliance with the execution standards of the management's engineering project portfolio, according to the scheduled period • Prepare and/or update information in spreadsheets, KPIs, minutes, and presentations to track the entire engineering project portfolio of the management, according to the period schedule • Attend meetings with discipline leaders and the Planning & Management team coordinator regarding intake of project requests into the management portfolio • Verify with requestors the continued need for project requests included in the portfolio

Role Description This role is US Remote — Forward Deployed Engineers spend approximately 50% of their time on-site at customer facilities across North America. As a Forward Deployed Engineer (FDE), you work directly with manufacturers to design, build, and deploy solutions on Tulip's Frontline Operations Platform. You operate at the intersection of solution engineering, manufacturing operations, and customer outcomes, translating real shop-floor problems into scalable, production-ready solutions. You will embed with customers at their facility to rapidly implement applications, integrations, and workflows that improve quality, productivity, and traceability across manufacturing operations. Qualifications - 8+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with 4+ years in customer-facing or consulting capacities - Hands-on experience with Operations Technology — MES, ERP, quality, or production systems — including architecture and implementation - Proven ability to integrate shop-floor systems and devices (PLCs, machine data, production context) in manufacturing environments - Strong understanding of manufacturing workflows, quality, traceability, and operational constraints; able to walk a shop floor and identify improvement opportunities independently - Track record of leading complex technical initiatives end-to-end in ambiguous, customer-facing environments - Willingness to travel up to 50% to customer sites; BS in Engineering or equivalent experience Requirements - Customer-Embedded Solution Delivery - Partner with plant-level and corporate stakeholders (operators, engineers, IT, quality, operations leadership) to design, build, and deploy Tulip solutions on-site - Integrate Tulip with shop-floor systems including PLCs, MES, ERP, and quality systems, working with machine data, events, and production context - Deploy solutions into live production environments with minimal disruption, troubleshooting issues that span software, data, and operational workflows - Technical Leadership - Serve as the technical authority during customer deployments, advising on architecture, scalability, security, and reliability in regulated or high-availability environments - Lead complex implementations end-to-end, communicating clearly with both technical and operations stakeholders - Document solutions and share learnings across the FDE team and broader Tulip organization - Product & Platform Feedback - Represent the voice of the customer to Product and Engineering, influencing roadmap and feature design - Help generalize customer-specific solutions into reusable product capabilities - Contribute to internal process development, best practices, and cross-team collaboration Benefits - Direct impact on product and culture - Company equity - Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K) - Flexible work schedule and unlimited vacation policy - Virtual company events and happy hours - Fitness subsidies - Dog-friendly office