• Account Management: Manage a portfolio of 50-75 customer accounts, ensuring consistent communication, providing excellent customer service, and fostering long-term relationships. • Upselling: Identify and capitalize on opportunities to upsell additional products and services to existing customers, driving increased customer value and revenue. • Renewals: Own the end-to-end renewal process for your accounts, proactively engaging customers ahead of contract milestones to assess satisfaction, demonstrate ongoing value, and secure timely renewals. Partner with Customer Success Managers to identify and mitigate churn risk, ensuring a high renewal rate while positioning accounts for expansion. • Customer Communication: Engage regularly with customers to understand their evolving needs and challenges, identifying opportunities for growth, and ensuring overall customer satisfaction. Additionally, send quarterly newsletters with company updates, including new feature launches, to keep customers informed and engaged. • Seamless Transition from Sales: Work closely with the Growth Account Executive to ensure a smooth handoff of sales opportunities. Facilitate a seamless transition of account details and customer expectations to maintain continuity and customer satisfaction. • Collaborate with Customer Success Managers to identify and pursue upsell opportunities both mid-contract and during the renewal cycle. Align on customer goals to ensure a smooth, strategic path forward—one that deepens the relationship and expands ARR through solutions that drive long-term success for both the customer and AcuityMD. • Database Management: Maintain and update HubSpot and PlanHat, ensuring accurate records of customer interactions and sales activity. • Competitor & Product Awareness: Stay informed on industry trends, competitor offerings, and product developments to provide value-added insights and identify upselling opportunities within your existing customer base.

• Participate in a virtual account team-selling environment, providing the Customer with primary point of contact within Minitab. • Assume ownership role for assigned customer accounts in territory within the SMB market segment (under 100M USD) while driving renewal and related upsell, cross-sell and/or service opportunities. • Facilitate and maintain successful relationships with customers, measured by reference ability, customer satisfaction levels and increased annual recurring revenue levels. • Demonstrated success could lead to career progression within global sales team.

• Primary goal: maximize revenue in the region through onboarding and retention of VIP clients • Formulate an AUM strategy and revenue optimization based on the product offering of OKX • Work closely with the local executive leadership team to contribute to the overall strategic direction of the company • Lead our partnership work through identifying the right partners to work with plus executing any partnership negotiations • Manage relationships with high net worth individuals and key clients, ensuring positive customer experience • Build long lasting client relationships to obtain referrals and new sales channels - origination of new prospective clients • Proactive account management, work with operations to inform clients of potential roadblocks - frozen accounts, EDD etc. • Be a brand ambassador, ensuring customers are fully aware of the OKX value proposition.

Role Description Reporting to the Director of Customer Development for the Grocery channel, this role offers the opportunity to join a dynamic, passionate team dedicated to growing some of the industry’s most exciting beauty brands. As the Grocery/Food Account Manager, you will serve as the primary liaison between Maesa and our retail partners, playing a key role in managing and expanding the business. - Build strong relationships with Kroger, Meijer, Albertsons, Publix, H‑E‑B, and other key food retailers. - Oversee product sell‑in and drive impactful promotional programs that deliver profitable results. - Manage the 4Ps (Product, Price, Place, Promotion) at the customer level. - Ensure alignment across both internal and external teams. - Work closely with a variety of stakeholders - buyers, associate buyers, merchandising specialists, inventory analysts, supply chain partners, and marketing teams. - Manage select brands along with a broker within the Grocery/Food portfolio, including Hairitage, Kristin Ess, Koze Place, Fine’ry, and MIX:BAR. - Navigate a range of business discussions, such as sales forecasting, trade spend management, and overseeing the overall profitability of the portfolio. - This is a primarily remote role with periodic travel based on business needs. Preferred locations include North Carolina, Florida, Tennessee, and Texas. Qualifications - Bachelor’s degree in a related field. - 5+ years of experience in account management, CPG, or beauty. - Recent, hands‑on experience in the Grocery channel or comparable retail sectors is required. - Experience in merchandising, retail, or buying is strongly preferred. - Strong communication and collaboration skills, with the ability to negotiate and influence cross-functional teams and external partners. - Analytical: A strategic, data‑driven mindset with the ability to manage multiple priorities and thrive in a fast‑paced, dynamic environment. - Proficiency in Excel and analytical tools (Power BI, Tableau, etc.) to track performance, identify opportunities, and optimize sales strategies. - Storyteller: Able to see the connectivity between data, trends and how to use them in building go-forward strategies/business cases. - Initiative: Motivated, proactive, and able to work independently as well as part of a team. - Thought leadership: A passion for the beauty industry and a deep understanding of consumer trends and behaviors in the beauty space. - Experience with 1World Sync is highly preferred but not required. Requirements - Full execution and optimization of sales plans to drive net sales & market share growth. - Develop and nurture strong relationships with all relevant stakeholders including our retail, distribution, and internal partners. - Develop and execute negotiation strategies that strengthen retail partnerships while driving sustainable growth and profitability. - Collaborate with multiple internal stakeholders, balancing the needs of the brand with demands of the customer. - Be the primary contact and liaison with your accounts, being an expert of the full brand portfolio. - Be knowledgeable about competing brands and products at the specific customer and across the marketplace. - Lead annual business planning using data-driven insights, leveraging POS analytics (i.e. IRI, Circana) and internal sales data. - Coordinate with Business Analysts and Operations on special projects for promotions and incremental purchases. - Responsible for accurate forecasting of monthly sales by brand and items. - Serve as “voice of customer” to the company to address customer needs and accomplish goals and objectives. - Lead customer meeting and presentation preparations as well as account administrative responsibilities. - Maintain store list & distribution history. - Lead analytic assessment with available data sources to develop customer presentation/stories. - Utilize internal/customer business systems to manage and maximize plans. - Regularly reconcile deductions/payments and update promotional plans to remain within budget. Benefits - $100K/yr - $115K/yr. Exact compensation may vary based on skills, experience, and location. - This position is eligible for participation in a discretionary bonus plan based on individual and company performance. - Maesa offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability insurance, and retirement savings plans. - Generous paid time off, a hybrid office setup, and paid leave options to encourage wellness and balance among employees.