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wisp

We offer fast and effective treatment to get you back to the life you love.

Community & Engagement Manager

Community ManagerCommunity ManagerContractRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

37 days ago

Salary

0

Seniority

Senior

3 yrs expEnglish

Job Description

Community & Engagement Manager

wisp

• Own day-to-day community engagement across platforms (comments, DMs, Reddit, reviews), delivering timely, empathetic, and on-brand responses. • Monitor and analyze community sentiment, identifying trends and translating insights into actionable recommendations for Marketing, Product, CX, and Medical teams. • Develop and refine response frameworks, escalation paths, and engagement guidelines to ensure consistency, quality, and compliance at scale. • Lead Wisp’s presence in conversation-driven platforms (e.g., Reddit), prioritizing authentic engagement, trust-building, and insight capture. • Partner cross-functionally to ensure community insights inform broader strategy, while supporting SEO/AEO and light publishing needs as required.

Job Requirements

  • 3–6+ years of experience in community management, customer engagement, or social care (bonus for Reddit or Substack experience).
  • Strong written communication skills and are comfortable engaging in nuanced or sensitive conversations, especially in health or regulated spaces.
  • Highly responsive and exercises strong judgment when managing high-volume interactions across channels.
  • Skilled at identifying patterns in qualitative feedback and turning them into clear, actionable insights.
  • Organized, proactive, and comfortable building structure in ambiguous environments while collaborating cross-functionally.

Benefits

  • Visa sponsorship or transfer is not available for this position at present. Must be authorized to work in the country this requisition states.

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