Role Description A Senior Site Reliability Engineer (SRE) is expected to own the operational stability and performance of Juul’s hybrid cloud infrastructure (Nutanix, AWS/GCP). This involves leading automation efforts, architecting for reliability, and acting as the final escalation point for critical incidents to ensure the platform is scalable and efficient. Nutanix Platform Management - Design, deploy, and maintain enterprise-scale Nutanix AHV clusters and Prism Central for multi-cluster management. - Expert-level proficiency with Nutanix CLI (nCLI and acli) for advanced operations, troubleshooting, and automation. - Develop automation scripts using Nutanix REST APIs, Python SDK, PowerShell, and Terraform for infrastructure-as-code. - Create and manage VM templates, golden images, and standardized deployment catalogs for consistent provisioning. - Design disaster recovery solutions using Leap, Protection Domains, cross-cluster replication, and metro clustering. - Implement network micro-segmentation using Nutanix Flow and configure RBAC, encryption, and security hardening. - Lead L3 troubleshooting using advanced diagnostics, log analysis (CVM, Genesis), NCC health checks, and cluster service resolution. - Configure high availability, VM affinity rules, QoS policies, and optimize performance for mission-critical workloads. - Manage AHV networking with OVS bridges, VLANs, bonds, LACP and implement resource reservations and workload balance. - Design, deploy, and maintain hybrid cloud infrastructure across Nutanix HCI, AWS, and GCP platforms. - Architect and implement multi-cloud solutions ensuring high availability, scalability, and disaster recovery. Cloud Platform Engineering - Architect and deploy enterprise-scale, highly available multi-cloud solutions across AWS and GCP with multi-region/multi-account strategies. - Expert-level proficiency with AWS CLI, GCP CLI, SDK, boto3, and Python for advanced automation and infrastructure orchestration. - Design AWS Organizations and GCP Organization hierarchies with consolidated billing, IAM policies, and centralized governance. - Configure and manage AWS Systems Manager (SSM) including Session Manager, Run Command, State Manager, and Automation for centralized fleet operations. - Implement centralized logging using CloudWatch/CloudTrail and GCP Cloud Logging with S3/Cloud Storage aggregation. - Integrate AWS and GCP with Splunk using HEC, CloudWatch subscriptions, Pub/Sub, Dataflow, and cloud-specific add-ons for SIEM correlation. - Design and deploy advanced load balancing solutions with AWS ALB/NLB/ELB and GCP Cloud Load Balancing including SSL termination and auto-scaling. - Develop infrastructure-as-code using Terraform, CloudFormation, CDK for repeatable multi-cloud deployments and CI/CD pipelines. - Configure AWS SSO, cross-account IAM roles, GCP Workload Identity, and federated access for centralized identity management. - Design VPC architectures with AWS Transit Gateway/PrivateLink and GCP Shared VPC/VPC peering for hybrid connectivity. - Manage containerized workloads using EKS, GKE, ECS, Cloud Run with service mesh, observability, and security best practices. - Implement disaster recovery using AWS Backup, Cross-Region Replication, GCP snapshots, and multi-region failover strategies. - Lead L3 troubleshooting using CloudWatch Insights, GCP Cloud Trace, VPC Flow Logs, X-Ray, and vendor support escalation. - Perform cost optimization through Reserved Instances, Committed Use Discounts, rightsizing, and automated resource lifecycle management. System Administration - Administer and support Windows Server and Unix/Linux environments in production and non-production settings. - Perform OS-level hardening, patch management, and security compliance across heterogeneous systems. - Automate routine administrative tasks using PowerShell, Bash, Python, or similar scripting languages. - Manage GitHub organization settings, user permissions, repository access controls, and monitor GitHub Actions workflows and repository health across multiple teams. - Configure Splunk forwarders, heavy forwarders and other integrations for data ingestion from cloud and on-premises sources. Qualifications - 8-12+ years infrastructure experience with 8+ years in Nutanix HCI and enterprise cloud (AWS/GCP). - Expert-level skills in Python, PowerShell, Bash scripting, infrastructure-as-code (Terraform/CloudFormation), and container orchestration (Kubernetes, EKS/GKE). - Proven experience managing enterprise-scale environments, hybrid cloud migrations, disaster recovery, and L3 critical incident management. - Strong networking knowledge (TCP/IP, VLANs, routing, VPN), security hardening, and compliance frameworks (ITIL). - Strategic thinker with exceptional analytical and troubleshooting abilities for complex multi-layer infrastructure issues. - Excellent communication skills to translate technical concepts to executives and non-technical stakeholders. - Calm under pressure during critical outages with meticulous attention to security, compliance, and configuration management. - Self-motivated continuous learner committed to staying current with evolving cloud technologies and automation opportunities. - Available for on-call rotations with strong documentation skills and customer service orientation. Requirements - Certifications (plus): Nutanix NCP/NCAP, AWS Solutions Architect Professional, AWS DevOps Professional, GCP Professional Cloud Architect, Terraform. Benefits - People. Work with talented, committed and supportive teammates. - Equity and performance bonuses. Every employee is a stakeholder in our success. - Cell phone subsidy, commuter benefits and discounts on JUUL products. - Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits. - 401(k) plan with company matching. - Plus biannual discretionary performance bonuses.