• Designing and implementing for scale & resilience: Architect, implement and continuously improve our existing Data Center and Cloud environments on AWS, Azure, and VMware, ensuring they meet our SLAs and adapt dynamically to demand working alongside the Platform teams providing PaaS/IaaS. • Driving automation: Build and evolve infrastructure as code (Terraform, etc.) and CI/CD pipelines (GitHub Actions, etc.) to ship new features safely and at speed. • Defining and measuring reliability: Partner with teams to set up meaningful SLIs/SLOs, implement real-time observability (Datadog, Prometheus, Grafana, ...) and proactively identify risks before it impacts our users. • Leading incident response: Own the on-call rota, coach teams through blameless post-mortems, and embed a culture of continuous improvement so outages become learning opportunities. • Mentoring & evangelism: Share your deep expertise by pairing with engineers, running brown-bag sessions on reliability best practices, and helping raise the bar across our global engineering organisation. • Securing our stack: Collaborate with our Security team and include security controls into CI/CD, runtime environments and disaster-recovery plans; so, our customers and citizens are always protected.

• Design, implement, and maintain CI/CD pipelines that pull source code from GitHub, build Java applications, and package deployment artifacts • Automate deployments across multiple environments, including Development, QA, UAT, Pilot, and Production • Integrate automated smoke tests and validation checks into deployment pipelines • Establish artifact versioning, tagging, and promotion strategies to support controlled releases and rollbacks • Support application deployments across AWS and Azure virtual machine environments • Assist with the transition of applications toward containerized deployments using Kubernetes • Maintain environment consistency across platforms and deployment stages • Own and enforce source control branching, merging, tagging, and release conventions • Maintain build, deployment, and release documentation, including runbooks and standard operating procedures • Coordinate software releases with Development, QA, and Application Support teams • Assist with troubleshooting build, deployment, and environment-related issues • Participate in incident response related to deployment or configuration failures • Perform other duties as assigned

Role Description The Fleet Management team provides the core runtime environment that empowers our developers to build and ship products to delight our customers. We manage the end-to-end lifecycle of our Kubernetes fleet, alongside the critical components that ensure cluster reliability and security (e.g., CoreDNS, cert-manager, and Gatekeeper). As our infrastructure scales to support new use cases and products, we are spearheading a migration from Terraform-based Infrastructure as Code (IaC) to an Operator-driven lifecycle management model. This role can be based out of our Austin, Boston, Los Angeles, New York City, Raleigh, or San Francisco offices, or remotely in the United States region. - Manage a team of 6-8 engineers, fostering a positive culture, handling career growth and performance conversations, and proactively removing blockers. - Help develop a clear technical vision and comprehensive roadmap for our runtime environment, balancing long-term strategic infrastructure goals with immediate engineering needs. - Contribute through light hands-on technical work, such as leading architectural design reviews, reviewing PRs, and stepping in to guide the team through complex operational challenges. - Act as the primary liaison for the Fleet Management team, collaborating closely with other engineering leaders to ensure platform alignment and manage stakeholder expectations. Qualifications - 10+ years of experience working on software and operating distributed systems, with 2+ years managing engineering teams. - Possess a customer-focused mindset, treating internal developers as your primary users. - Value efficiency in processes and operations, and have a track record of optimizing team workflows. - Prefer automation over manual processes ("allergic to ops work"), fostering a culture of building software solutions to eliminate toil. - Deep technical familiarity with Kubernetes ecosystems, containerization technologies, and modern IaC tooling (e.g., Terraform, Crossplane, or Operators). - Excel at translating complex business and engineering requirements into actionable, phased technical roadmaps. - High level of empathy, responsibility, ownership, and accountability. - Excellent verbal and written technical communication skills. Requirements - Leading major architectural shifts, such as migrating teams from traditional IaC to Operator-driven lifecycle management. - Managing and scaling infrastructure across multi-cloud environments (AWS, GCP, or Azure). - Designing secure, multi-tenant runtime environments at scale. Benefits - Equity participation. - Participation in the employee stock purchase program. - Flexible paid time off. - 20 weeks fully-paid gender-neutral parental leave. - Fertility and adoption assistance. - 401(k) plan. - Mental health counseling. - Access to transgender-inclusive health insurance coverage. - Health benefits offerings.

• Works with development teams to improve efficiency in the software deployment process. • Responsible for updating, maintaining, and selecting development tools used for tracking, building and deploying software. • Defines processes used to perform development work supporting the Agile framework. • Develops continuous integration and continuous deployment concepts and tools. • Improves deployment frequency while minimizing business impact. • Improves, updates, and maintains the branching strategy. • Improves processes to lower failure rates of new releases and improve tools and processes to create a continuous Integration environment. • Assists in containerization of software environments. • Provides documentation and training for supported tools. • Other duties as assigned