• Deliver exceptional customer implementations for GoFundMe Pro’s fundraising and events platform • Manage projects end-to-end, which includes scoping, planning, execution, risk/issue mitigation and stakeholder management • Gather information from customers to evaluate their needs and create tailored implementation plans that support business objectives and drives customer time to value • Work with customer and internal teams to translate requirements into out of the box or custom solutions • Execute client implementation projects with sole responsibility for deliverables, overall project success, exceptional customer experience • Deliver “hands on keyboard” configuration of customer instance, configuration and asset creation as required for completion of project • Identify, mitigate, monitor and communicate project risks and scope changes that may arise during the implementation • Provide strategic and technical guidance and training for customers through platform implementation and campaign development - ensure client campaigns and events are optimized for success, launch on time, and achieve donation volume and other customer business goals • Build and maintain strong relationships with all internal and external project stakeholders • Develop GoFundMe Pro product and non-profit industry subject matter expertise • Manage resource planning and utilization • Collaborate with Product, Partner, Tech Services, Customer Care, and Account Teams to ensure a successful onboarding experience and adoption of the GoFundMe Pro platform • Contribute to team goals and initiatives through participation in team meetings, collaborate on / take ownership of projects driving process improvement, team enablement, etc. • Identify areas of challenge or opportunity for increased quality of delivery and take initiative to develop solutions, in partnership with team members / leadership, as needed

Role Description The American Heart Association has an excellent opportunity for a Project Coordinator, supporting the American Stroke Association Division. The location for this position is flexible. This role is responsible for providing coordination and administrative support for the American Stroke Association division of American Heart Association and the Patient Solutions and Support team. Responsibilities include: - Preparing and distributing communications - Scheduling and logistics for meetings - Volunteer coordination - Support in updating or creating educational resources - Expense processing, record keeping, or other administrative duties Responsibilities - Coordinate and monitor project timelines while effectively communicating project needs and related information as required - Communicate with the team to organize and manage assigned projects, meetings, conferences, or events - May coordinate staff, volunteers, vendors, etc. to support assigned projects - Provide support for planning and on-site set-up, logistics, and notetaking for meetings - Conduct day-to-day administrative and operations tasks in support of the Association’s online Support Network - May assist with developing educational or marketing resources, which may include updating content, distribution of educational materials, or communication to vendors/contractors/volunteers - Utilize vendor and/or American Heart Association systems (e.g. E1/Oracle, COI/Convey, Seibel, Oasis, etc.) to efficiently and competently complete duties/projects - Evaluate and maintain information and accurate data for compliance requirements or internal reporting needs - Collaborate with internal and external customers to ensure documentation is accurate and meets expectations - Provide coworkers, volunteers, and vendors with excellent customer service, responding to requests in a timely manner and adhering to deadlines as appropriate - Process and track contracts, expenses (staff and volunteer), invoices, and payments, as needed - Perform other duties as required or assigned which are reasonably within the scope and responsibility of the job level and family Qualifications - High School Diploma or equivalent; Bachelor's degree is preferred - Three (3) years of prior relevant experience; Administrative or project coordination experience preferred - Excellent organizational skills with strong attention to detail - Proficiency in Microsoft Office, Canva, and virtual meeting platforms - Ability to travel 10% of the time to annual onsite meetings Compensation & Benefits - The expected pay range will be $50,000-$55,000; Pay is commensurate with experience; geographic differentials to the pay range may apply - The American Heart Association invests in its people with a competitive base salary - Performance and Recognition: Rewards for achieving success through annual salary planning and incentive programs - Benefits: A wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program - Professional Development: Join Employee Resource Groups (ERG) or be a mentor/mentee in the professional mentoring program - Work-Life Harmonization: Paid Time Off (PTO) at a minimum of 16 days per year for new employees, plus 12 paid holidays - Tuition Assistance: Financial assistance for employees wishing to further their education and career

Role Description Our Project Coordinator serves as the central point of coordination for home service requests, owning each project from initial intake through completion. This role goes beyond traditional support. You will be responsible for triaging requests, defining scope, evaluating vendor options, and driving execution across multiple concurrent projects. You’ll work closely with homeowners, vendors, and internal teams to ensure work is clearly scoped, competitively priced, and completed efficiently. This role is ideal for someone who is highly organized, solution-oriented, and thrives in a fast-paced environment where ownership, coordination, and follow-through are critical. Responsibilities - Project Intake, Scoping & Coordination - Triage incoming homeowner requests and translate them into clearly defined scopes of work - Identify missing details, risks, and appropriate service paths early in the process - Manage multiple active requests simultaneously, ensuring each progresses efficiently from intake through completion - Coordinate scheduling, sequencing, and execution across vendors and internal teams - Vendor Sourcing, Estimate Comparison & Negotiation - Source and evaluate vendors based on scope, availability, quality, and cost - Compare estimates and proposals to identify the best value for homeowners - Provide clear recommendations that balance pricing, timeline, and quality - Negotiate pricing, scope clarity, and timelines with vendors where appropriate - Ensure all work is properly scoped before scheduling to avoid delays or rework - Project Execution & Oversight - Actively manage projects throughout execution, ensuring timelines are met and work remains on track - Proactively identify and resolve blockers, delays, or scope changes - Maintain accountability across vendors to ensure high-quality outcomes - Ensure projects are completed fully and accurately before close-out - Member & Stakeholder Communication - Serve as the primary point of contact for homeowners throughout each project - Set clear expectations around scope, pricing, and timelines - Provide proactive updates and ensure homeowners feel informed and confident throughout the process - Navigate complex or sensitive situations with clarity and professionalism Qualifications - You have 2–5 years of experience in coordination, operations, property management, or hospitality - You’re highly organized and comfortable managing multiple workstreams at once without losing detail - You have strong problem-solving skills and can turn ambiguous requests into clear plans of action - You’re confident working with vendors, comparing options, and making recommendations - You communicate clearly and effectively across phone, chat, and written channels - You have strong follow-through and consistently close the loop - You enjoy building and improving processes in fast-moving environments - You take ownership and approach decisions with a long-term, company-first mindset Requirements - This is an hourly contract position, at $25/hour. - We’re looking for candidates who can work approximately 40 hours per week across 5 days, using a combination of the following shifts (all in Pacific Time): - Weekdays: 2 PM – 7 PM PT - Weekends: 9 AM – 5 PM PT - This does not require working 7 days per week. We’ll align on a consistent 5-day schedule together. Most team members work a mix of weekday and weekend shifts. - Please include your availability/preferences in your application.

Role Description The Project Coordinator (PC) is responsible for the day-to-day running of the project. They act as the point of contact for Project Associates (PAs) and crowd resources. The Project Coordinator communicates project details and addresses project issues on a resource level. Entry-level position. - Does not directly manage internal resources. - Compiles reports on daily production. - Responsible for compiling timekeeping records for project level. - Follows and helps to update Lean documentation. - Communicates project details and training with PAs and crowd resources. - Addresses project issues on a resource level. - Works with other PCs, PMs, and SPMs to ensure appropriate coverage of all duties within the appropriate process flow. - Responds to ambiguities/changes/updates from PM(s) and/or SPM(s) in a timely manner. - Identifies and communicates process improvements or areas of waste to enhance process flow and promote efficiency. - Completes End of Day (EOD) reporting pertaining to process flow to ensure proper hand off to the next shift owners. - Meets or exceeds all daily, weekly, and monthly KPIs pertaining to the specific process flow of the assigned project. - Additional duties as required. Qualifications - College/University degree. - Basic familiarity with Microsoft Office 365 including Outlook, Excel, and PowerPoint. - General knowledge of online communication. - Willingness to work overtime if necessary. - Remote, office, or hybrid work environment depending on specific position. - Ability to follow directions and perform time bound tasks accurately and efficiently. - Ability to perform repetitive tasks without degradation in quality. - Detail-oriented problem-solving mindset. - Organized and focused enough to work independently as a role player within a team environment. Requirements - Pay Rate: $25/hr Company Description Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.