Casa

Role Description Our Project Coordinator serves as the central point of coordination for home service requests, owning each project from initial intake through completion. This role goes beyond traditional support. You will be responsible for triaging requests, defining scope, evaluating vendor options, and driving execution across multiple concurrent projects. You’ll work closely with homeowners, vendors, and internal teams to ensure work is clearly scoped, competitively priced, and completed efficiently. This role is ideal for someone who is highly organized, solution-oriented, and thrives in a fast-paced environment where ownership, coordination, and follow-through are critical. Responsibilities - Project Intake, Scoping & Coordination - Triage incoming homeowner requests and translate them into clearly defined scopes of work - Identify missing details, risks, and appropriate service paths early in the process - Manage multiple active requests simultaneously, ensuring each progresses efficiently from intake through completion - Coordinate scheduling, sequencing, and execution across vendors and internal teams - Vendor Sourcing, Estimate Comparison & Negotiation - Source and evaluate vendors based on scope, availability, quality, and cost - Compare estimates and proposals to identify the best value for homeowners - Provide clear recommendations that balance pricing, timeline, and quality - Negotiate pricing, scope clarity, and timelines with vendors where appropriate - Ensure all work is properly scoped before scheduling to avoid delays or rework - Project Execution & Oversight - Actively manage projects throughout execution, ensuring timelines are met and work remains on track - Proactively identify and resolve blockers, delays, or scope changes - Maintain accountability across vendors to ensure high-quality outcomes - Ensure projects are completed fully and accurately before close-out - Member & Stakeholder Communication - Serve as the primary point of contact for homeowners throughout each project - Set clear expectations around scope, pricing, and timelines - Provide proactive updates and ensure homeowners feel informed and confident throughout the process - Navigate complex or sensitive situations with clarity and professionalism Qualifications - You have 2–5 years of experience in coordination, operations, property management, or hospitality - You’re highly organized and comfortable managing multiple workstreams at once without losing detail - You have strong problem-solving skills and can turn ambiguous requests into clear plans of action - You’re confident working with vendors, comparing options, and making recommendations - You communicate clearly and effectively across phone, chat, and written channels - You have strong follow-through and consistently close the loop - You enjoy building and improving processes in fast-moving environments - You take ownership and approach decisions with a long-term, company-first mindset Requirements - This is an hourly contract position, at $25/hour. - We’re looking for candidates who can work approximately 40 hours per week across 5 days, using a combination of the following shifts (all in Pacific Time): - Weekdays: 2 PM – 7 PM PT - Weekends: 9 AM – 5 PM PT - This does not require working 7 days per week. We’ll align on a consistent 5-day schedule together. Most team members work a mix of weekday and weekend shifts. - Please include your availability/preferences in your application.

About Casa We believe owning a home should feel as special as the moments that take place within them. If our mission inspires you, we'd love to hear from you. About the Role We're hiring a Remote Estimator to define and scope handyman jobs before they reach the field. This is a high-judgment, critical role where you own the front-end definition of work by reviewing requests (photos/descriptions) and translating them into clear, actionable scopes. The accuracy of your decisions directly impacts job success, cost, and homeowner trust. You will also interact with homeowners to clarify details and ensure the job is properly prepared. You must work closely with operations and field teams, and speed, accuracy, and strong judgment are essential. If scoping is done well, the downstream process works; if not, everything breaks. This is an hourly position requiring approximately 40 hours per week across a consistent 5-day schedule that includes one weekend day. What You’ll Be Responsible For - Review incoming job requests including photos, videos, and descriptions and define clear, complete scopes of work - Determine required tasks, materials, tools, and estimated time needed for each job - Ensure scopes are specific enough to be executed without additional clarification - Identify missing or unclear information and proactively follow up with homeowners to fill gaps - Communicate with homeowners to clarify requests, set expectations, and prepare them for upcoming visits - Provide clear, professional, and timely communication to homeowners throughout the pre-visit process - Flag jobs that are out of scope, unsafe, or require licensed specialists - Maintain consistency in scoping standards across all job types - Balance speed and accuracy and scope jobs quickly without sacrificing quality - Incorporate field feedback to continuously improve scoping accuracy - Reduce job failure, rework, and scope creep through better upfront definition - Maintain clean documentation of scopes, notes, and assumptions - Support operations with queue management and prioritization of incoming requests - Identify patterns in mis-scoped jobs and improve guidelines to prevent repeat issues About You You are a practitioner first. You have done the work yourself in handyman services, construction, maintenance, or a related trade and understand what it actually takes to complete a job. You can look at a few photos and quickly understand what is really going on. You communicate clearly and confidently with homeowners. You know how to ask the right questions, guide conversations, and set expectations in a way that builds trust. You make practical decisions, not theoretical ones. You move fast but do not cut corners. You understand that missing a small detail upfront can create major problems later. You take ownership of getting the scope right the first time. You are comfortable working independently, making judgment calls, and being accountable for outcomes. You do not need corporate experience. You need: - Strong trade intuition - Attention to detail - Bias toward action - Clear and structured thinking - Strong customer communication skills Must Haves - 2 or more years of hands-on experience in handyman work, construction, maintenance, or a related trade - Strong ability to assess jobs remotely using photos, videos, and written descriptions - Experience communicating directly with customers or homeowners - Working knowledge of common home repair tasks, materials, tools, and time requirements - Ability to break down work into clear, actionable scopes - High attention to detail and accuracy - Strong written and verbal communication skills - Comfort working in a fast-paced, high-volume environment - Ability to manage multiple jobs simultaneously without losing quality - Reliable and responsive and does not let work sit or fall through the cracks Nice to Haves - Experience estimating or scoping jobs professionally - Experience working with home services platforms or marketplaces - Experience documenting processes or improving workflows

About Casa We believe owning a home should feel as special as the moments that take place within them. If our mission inspires you, we'd love to hear from you. About the Role We’re looking for a Recruiting Operations Associate to support Casa’s talent acquisition efforts in San Francisco. You’ll be the backbone of our hiring process - holding and scheduling interviews, maintaining the candidate pipeline and recruiting systems, and ensuring a smooth and professional experience for both candidates and hiring teams. This is a hands-on, detail-oriented role that offers exposure to high-growth operations and talent workflows. You’ll work closely with the Leadership team and hiring managers to keep the process moving efficiently, while helping maintain the standards and systems that make Casa’s hiring experience exceptional. What You'll Be Responsible For - Schedule interviews and manage candidate communications across multiple time zones and teams - Perform candidate sourcing and outreach - Screen candidates for initial fit - Monitor pipeline health and data integrity across all open roles - Ensure candidates have all necessary information before interviews and follow-ups afterward - Generate regular reports on hiring metrics such as time-to-fill, pipeline conversion, and interview volume - Maintain a positive candidate experience, representing Casa’s brand and values - Assist with background checks, offer letters, and onboarding logistics as needed - Help identify opportunities to improve scheduling, candidate communication, and operational efficiency - Document recruiting processes and ensure team alignment - Support ad hoc recruiting projects and events, referral programs, etc About You You’re organized, detail-oriented, and thrive in a fast-paced environment. You enjoy coordinating logistics, communicating clearly, and keeping multiple priorities moving smoothly. You take ownership of tasks and are motivated by helping teams succeed through operational excellence. You don’t need to be a recruiter yet—you need curiosity, strong judgment, and a structured approach to solving problems. What We’re Looking For - 1–3 years of experience in recruiting support, administrative operations, or customer-facing coordination roles - Strong organizational and communication skills - Comfort using spreadsheets, ATS tools, calendars, and scheduling software - Ability to manage multiple tasks and deadlines simultaneously - Professional demeanor and commitment to creating an excellent experience for candidates and internal stakeholders - Collaborative attitude, flexible, and willing to jump in wherever needed What sets great candidates apart: - High standards — you care deeply about execution details and get energy from turning messy, inconsistent operations into something boring, predictable, and high-performing - Operational rigor with results — you’ve built process, dashboards, and accountability systems that measurably improve KPIs (throughput, quality, cost, conversion) in real-world operations - Empathy for homeowners — you intuitively understand the trust required in home services - Relevant operating background — experience in tech/tech-enabled high growth companies, or other fast-paced, high-ownership environments