Role Description We are looking for a structured thinker with an entrepreneurial spirit to own the "0-to-1" incubation of new business lines—from ideas to real, revenue-generating products in our customers’ hands. - Ownership: There is no red tape or layers of approval. You are the "CEO" of the new products you launch. - The Pace: We move fast. You won't spend months working on projects that never see the light of day. You will design, build, and ship new features in weekly sprints. - Hands-on: This is not a pure strategy role. You will spend 80% of your time rolling up your sleeves—market research/analysis, incubating new product ideas, building/testing/launching new features. - High Bar: We are always raising the bar for what’s possible. You will join a team of ex-MBB peers who care intensely about their craft and own complex, high-impact problems. What You’ll Own: - Phase 1: You will join an existing product team and focus on learning how we build products, including how to conduct customer research, write product specs, think about feature roadmapping, use Figma and Codex/Claude to build prototypes, work with software engineers and designers, etc. - Phase 2: You will launch a new business line, starting it completely from scratch. This involves incubating the new vertical, building out its different phases, and successfully launching new products. Ultimately, you will be responsible for hiring and building a team for the new business line you create. Qualifications - You think in systems and first principles. You want to understand the fundamental "why" behind customer behavior and market dynamics. - You are obsessed with the story behind the numbers. If a funnel drops by 2% or an A/B test returns a weird result, you don’t stop until you figure it out. - You likely have 2+ years of post-MBA experience (or equivalent) at a top-tier firm. - You are comfortable juggling multiple complex projects and are ready to transition from advising to owning. Requirements - 2+ years of experience in management consulting (MBB preferred), investment banking or a high-growth startup environment. - You are comfortable running your own complex data analysis and don't need a data scientist to tell you what the numbers mean. - You have a track record of taking ambiguous problems and turning them into concrete results. - You’re comfortable interacting with executives on a daily basis. Benefits - Comprehensive benefits package including health, dental, and vision coverage. - Paid time off and paid parental leave. - 401(K) plan with employer matching. - Wellness benefits, among others. - Equity opportunities may also be part of your total rewards package.

• Own and continuously improve the company’s core operating cadence • Drive high-priority, cross-functional strategic initiatives on behalf of the CEO • Coordinate the annual planning process end-to-end in partnership with Finance • Own the narrative and coordination for board decks, investor materials, and key executive presentations • Build and maintain the data layer that supports executive decision-making • Serve as a shared strategic resource to the Business Unit GMs and functional leaders • Provide analytical and project management support on M&A or strategic partnership evaluations as needed

Role Description We are seeking a high-performing Business Process Consultant to lead the optimization and global rollout of our SmartRecruiters platform. This role acts as the bridge between HR strategy and technical execution, ensuring our recruitment technology supports a seamless, world-class candidate and recruiter experience. You will be responsible for the end-to-end configuration lifecycle, from initial requirement gathering to post-production stabilization. Key Responsibilities - System Architecture & Configuration: Lead the design and implementation of SmartRecruiters, optimizing the platform for global scalability. - Stakeholder Partnership: Act as a functional advisor to HR leadership and business stakeholders, translating complex hiring needs into streamlined system workflows. - End-to-End Workflow Design: Configure and manage sophisticated requisition workflows, hiring processes, multi-level approval chains, and automated candidate lifecycle stages. - Ecosystem Integration: Oversee the technical handshake between SmartRecruiters and external partners, including SAP SuccessFactors, background check providers, and global job boards. - Data & Insights: Drive data integrity through migration support and the creation of advanced analytics dashboards to provide actionable recruitment insights. - Quality Assurance: Lead User Acceptance Testing (UAT), manage defect resolution, and spearhead Go-Live and hypercare activities. - Best Practice Advisory: Champion industry-leading recruitment practices and continuous process improvement across regional and global teams. Qualifications - Technical Expertise: A minimum of 3 years of hands-on experience specifically in SmartRecruiters implementation, configuration, and administration. - Domain Knowledge: Solid foundational understanding of global Talent Acquisition operations and the recruitment lifecycle. - Integration Proficiency: Proven experience working with technical teams to manage API-led integrations and middleware connectivity. - Consulting Skillset: Strong communication and influence skills; ability to manage global/regional stakeholders in a complex, matrixed organization. - Autonomous Delivery: Ability to drive projects independently within a remote or hybrid work environment. Preferred Skills (The "Plus" Factors) - Experience with SAP SuccessFactors Recruiting or other enterprise HRIS platforms. - Prior experience supporting Application Management Services (AMS) or complex, multi-country recruitment rollouts. - Familiarity with global data privacy standards (e.g., GDPR) as they relate to candidate data.

Welcome to the Agentic Commerce EraAt Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. As a Business Operations Analyst, you'll be responsible for optimizing business processes and supporting customer operations across critical functions, including Billing, Account Services, Trust & Safety, and Provisioning. This role requires strong organizational and communication skills, as well as proficiency with core business systems, to ensure the efficient resolution of merchant inquiries and timely execution of internal operational tasks. What You’ll Do: - Billing and Financial Operations: - Act as the Primary Contact (POC) for the CSM team on all billing inquiries and resolve general questions. - Process financial transactions, including credits, refunds, and cancellations, ensuring required approvals are documented. - Provide expert clarification on complex billing issues like prorations and amendments. - Manage and escalate complex situations while maintaining oversight of personal case reports. - Utilize and maintain proficiency with key systems such as Salesforce, Zuora, and various payment systems. - Account and Merchant Services (Primarily Retail): - Execute administrative changes for retail merchants, including processing cancellations, store downgrades, and transfers. - Manage store lifecycle tasks such as extending store trials, adding trials, and enabling/disabling Multi Storefronts (MSFs). - Provide assistance and research support for technical and financial inquiries within the AS Slack channel and for “unknown” charges in Cybersource. - Trust and Safety Enforcement: - Protect the platform by processing DMCA and Verify Account Ownership requests. - Conduct investigations into fraudulent account activities and spamming reports. - Action requests from the Legal Team, including subpoena data pulls and store termination/suspension. - Provisioning and Subscription Management: - Manage the full service provisioning lifecycle, from reviewing order forms to creating and linking new stores (e.g., between BMP and Salesforce). - Install and activate advanced services like B2B and manage subscriptions (amending, renewing, and terminating plans). - Ensure effective internal communication by contacting opportunity owners or Customer Success Managers when necessary to review specific aspects of a case. - Process Improvement and Case Management: - Proactively identify errors in existing processes, suggest, and document improvements, including exploring opportunities for using AI. - Maintain rigorous case follow-up, ensuring timely engagement with relevant stakeholders (tagging the right people). - Keep track of pending provisioning and follow-up cases. Who You Are: - 3+ years experience in Business Operations and/or administrative related roles, including 2+ years operations experience, preferably at a SaaS, eCommerce or other subscription-based company. - Experience in Business Operations. - A Bachelor’s degree, or equivalent work experience. - Familiarity with Salesforce, Zuora, Impartner, and Marketo. - Familiarity with end-to-end process design, rollout, and project management. - Proven record using operations expertise to improve efficiency and drive productivity. - Strong proficiency in financial/numerical analysis (e.g., vlookups and report generation) combined with exceptional reading habits. - A proven self-starter who can take full ownership of projects and drive results with minimal supervision. - Excellent interpersonal, verbal and written communication skills #LI-KE1 #LI-REMOTE (Pay Transparency Range: MXN 297,087.00 - 445,631.00) Inclusion and BelongingAt Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/ Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: - require payment of recruitment fees from candidates; - request personally identifiable information through unsanctioned websites or applications; - attempt to solicit money from you as part of the hiring process or as part of an employment offer; - solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.