Role Description Implementation Specialists are responsible for accurate and on-time deployment of Kalepa’s platform for new clients, ensuring that we are efficiently and effectively onboarding our clients. They support the Client Success team to ensure we are hitting project deadlines in an accurate and professional manner. Our ideal candidate has a history of providing a superior client experience directly in Insurance Tech or in software deployments of a related domain. He / she is expected to display a strong sense of self-reliance as well as the ability to collaborate with other Kalepa resources within our Client Success and Product Organization. He / she also must develop a strong understanding of Kalepa’s platform, and possess the technical skills to take a hands-on approach to configuration and deployment. - Leverage deep expertise in Kalepa's platform, insurance, and our clients' businesses to efficiently configure and deploy Kalepa's AI platform - Drive initial client setup and configuration, delivering high-value outcomes aligned with client expectations and transitioning seamlessly to a best-practice operating model - Collaborate with Client Success and Product teams to keep projects on track and on time - Triage, investigate, and clearly communicate client-reported issues and feedback - Manage multiple simultaneous implementations by prioritizing effectively and context-switching with ease - Continuously improve delivery efficiency through scalable processes, and improved documentation and methodologies - Think critically about how to evolve our internal tools and external-facing workflows as our client base grows - Improve delivery efficiency through the development of scalable processes, pre-configured templates, and improved methodologies - Own client-facing implementation documentation, including guides, specs, and training materials Qualifications - 2-3 years of experience supporting or deploying highly configurable software platforms - Technical proficiency: comfortable with complex enterprise technology platforms, and proficient in SQL / Excel data analysis, validation, and transformation - Superior organizational and time-management skills - Process-oriented with an eye toward continuous improvement - Independent, adaptable, and able to thrive in a fast-paced environment - [Bonus] Previous experience in insurance or financial technology software implementations Benefits - Competitive salary (based on experience level) - Significant equity options package - 401(k) plan with employer match (regardless of employee contribution) - Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others - Work with an ambitious, smart, global, and fun team to transform a $7T global industry - 20 days of PTO a year - Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena) - Healthy living/gym stipend - Mobile phone bill stipend - Continuing education credits

• Act as the primary point of contact for new implementation clients • Lead requirements review meetings to confirm client needs, objectives, and scope • Translate business requirements into clear delivery briefs for implementation specialists • Own the end-to-end implementation plan, timelines, and milestones • Coordinate and oversee one or more Implementation Specialists • Manage risks, scope control, and client expectations • Ensure implementations are delivered on time and to agreed standards • Review and sign off on query builds, channel setups, dashboards, and reports • Ensure consistency and best practice across all client implementations • Deliver or coordinate client training, including webinar-style training and tailored 1:1 training sessions • Ensure clients are confident and ready for handover post-implementation.

• Platform Setup & Configuration - Create queries (topics and/or filters) - Set up social channels (Owned and/or Earned) - Configure dashboards, reports, or alerts - Apply best-practice standards across listening, publishing, and reporting • Delivery Support - Participate in requirements review sessions led by the Implementation Manager - Implement configurations based on agreed client requirements - QA your own work and address feedback or refinements • Training Support - Support delivery of client training sessions where required - Help ensure the client is confident using the configured platform

Title: Implementation Manager GxP Location Boston, MA Employment Type Full time Location Type Hybrid Department Customer Experience Compensation - Zone 1$139K – $183K • Offers Equity - Zone 2$125K – $164K • Offers Equity - Zone 3$118K – $155K • Offers Equity Tier Guide U.S. Benefits Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more. Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. Job Description: We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today. ROLE OVERVIEW Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. We're seeking an Implementation Manager with a unique blend of systems validation expertise and customer-facing implementation skills to support our growing portfolio of GxP customers in the pharmaceutical and biotech industries. In this role, you'll leverage your project management, communication, and validation expertise to guide customers through both GxP and non-GxP implementations of the Benchling platform. You'll work hand-in-hand with research scientists, quality professionals, and IT teams at our customers, from small biotech startups to the largest biopharmas in the world, to develop a deep understanding of their R&D processes and roll out solutions that transform how their teams work together, while ensuring compliance with regulatory requirements. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configuration, testing, training, and onboarding users onto the system. Your validation expertise will be critical in helping customers understand how to validate Benchling within their quality systems and regulatory frameworks. RESPONSIBILITIES - Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers, with particular focus on GxP and regulated environments. - Own implementation success from project kickoff to go-live, leveraging strong project management skills, validation expertise, and deep product knowledge. - Build and execute detailed project plans, own project activities, and work with other team members to execute on project deliverables to ensure on-time, on-budget, high-quality deployments. - Serve as the GxP subject matter expert during GxP implementations, advising customers on validation strategy, risk-based approaches, and regulatory best practices for implementing Benchling within their quality systems. - Guide customers through their computer systems validation (CSV) activities, helping them understand how to create validation deliverables (Validation Plans, IQ/OQ/PQ protocols, Traceability Matrices, Validation Summary Reports) aligned with their internal procedures and regulatory requirements. - Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs while maintaining compliance with relevant regulations (21 CFR Part 11, Annex 11, GxP). - Lead requirements and design workshops, perform data modeling and application configuration, develop test plans and guide UAT execution, train and onboard users. - Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling best practices for both scientific workflows and regulatory compliance. - Collaborate with internal teams to ensure customer feedback on validation processes and GxP requirements influences product development and validation package improvements. - Identify and work with sales on opportunities for account expansion post go-live. QUALIFICATIONS - B.S. in engineering, life sciences, biological sciences, or a related field. - 3-5 years of hands-on experience with computer systems validation (CSV) in pharmaceutical, biotech, or other regulated life sciences environments. - 2+ years of experience working at a pharmaceutical company, biotech, or similar regulated organization. - Strong understanding of 21 CFR Part 11, Annex 11, GAMP 5, and principles of computer systems validation in GxP environments. - Experience creating or reviewing validation deliverables such as Validation Plans, IQ/OQ/PQ protocols, Risk Assessments, Traceability Matrices, and Validation Summary Reports. - Demonstrated ability to apply risk-based validation approaches and advise on validation strategy. - Strong communication skills with the ability to quickly and effectively connect with a range of stakeholders, including scientists, quality professionals, IT project leads, and executives. - Strong project management skills with the ability to manage multiple workstreams and stakeholders simultaneously. - Self-starter with the ability to be successful in a fast-paced environment. - Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner. - Ability to travel up to 25% based on customer and project needs. Bonus if you have: - Hands-on bench science or laboratory research experience in molecular biology, biochemistry, or related fields. - Experience using Benchling or other R&D SaaS platforms, especially as an administrator or power user. - Software implementation or professional services experience, preferably with a SaaS company. - Knowledge of Agile software development methodologies and software testing practices. - Experience with lab or manufacturing systems commonly used in life sciences (LIMS, ELN, MES, QMS). - Experience mentoring or training others on validation principles or implementation best practices. HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). #LI-Hybrid #BI-Hybrid #DNP Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.