Role Description Working under minimal oversight, leads their own branch, while also supervising one or more branch managers in performance of all claim handling related functions. - Leads recruiting and hiring efforts. - Participates in training of branch managers. - Leads compliance and best practice reporting. - Fully responsible for technical proficiency of the branch work product for all assigned branches. - Ensures compliance with client service instructions and performance warranties. - Demonstrates a thorough understanding of corporate policies and procedures. - Uses various metric driven tools such as FOCUS, the Managers Tool Kit and Scoreboard to evaluate performance and identify problem areas in advance of them becoming service issues. - Takes ownership to resolve such issues. - Defines Area and branch goals and communicates them throughout the branch. - Directly and actively engages with clients, Account Management, sales and other parties to continually refine the branches understanding of client requirements. - Motivates people to perform at the highest level. - Communicates with clients, carriers and brokers in a professional, positive and proactive manner. - Works collaboratively with all internal departments. Qualifications - Required: High school diploma and 15 years related claim experience required. - At least 8 years of increasing growth through the management ranks from supervisor to branch manager. - Appropriately licensed and/or certified in all states in which claims are being handled. - Knowledge of all team member related functions. - Preferred: Bachelor's degree preferred. Requirements - Requires exceptional analytical and problem solving skills. - Ensures flawless and consistent execution of client service instructions and performance guarantees. - Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

Role Description You will work with a global hospitality leader with: - 100+ years of experience - 7,000+ hotels in 123 countries - 145+ million loyalty members Your mission: help customers plan their perfect stay and deliver an outstanding travel experience. Your Responsibilities: - Assist customers with hotel reservations worldwide - Provide information about rooms, services, and offers - Manage bookings, changes, and cancellations - Support loyalty program members - Handle customer requests via phone, chat, or email - Ensure excellent customer satisfaction Qualifications - Italian (C1) & English (B2+) - Good communication and interpersonal skills - Basic computer literacy & multitasking ability - Customer-oriented mindset - Previous experience in Hospitality a plus Benefits - Permanent contract & job security - Competitive salary + bonuses - Additional health & life insurance - Food vouchers - 21 days paid annual leave - 1.5 hours paid breaks per day - Paid training & career development - Opportunity to work from home (project-based) Company Description Sutherland is a global leader in Customer Experience Management (CXM) with over 37 years of success. In Bulgaria, we are a team of 2,000+ professionals delivering world-class service in 17 languages across multiple locations and from home. Become part of a dynamic, international environment where you can develop your skills and build a long-term career.

Role Description The Appraisal Operations, Client/Vendor Representative is responsible for facilitating appraisal valuation orders under the direction of the Manager. This role involves managing vendors with quality and efficiency consistent with established Company guidelines for quality and service, as well as compliance with all relevant regulations. - Review daily all assigned Work in Progress (WIP) to ensure completion of tasks consistent with established Company standards for quality and service. - Meet client SLA and quality standards as set by the Company. - Maintain high levels of customer service to ensure client/vendor retention. - Maintain open communication with team members, vendors, other departments, and management. - Follow through with established daily goals including assignment of new orders and updating orders in progress. - Maintain understanding and compliance with Appraiser Independence and regulatory standards. - Provide suggestions to management to assist the team with resolving daily operational issues. - Attend regular department meetings and communicate with management on department challenges and successes. - Review, analyze, and communicate with clients on all requests, issues, or concerns raised through phone or email. - Identify issues and make suggestions to improve processes and deliver orders to clients. - Ability to listen to a problem and provide a resolution. - Follow appropriate escalation paths. - All other duties as assigned. Qualifications - High school diploma or equivalent. - Basic reading, writing, and arithmetic skills. - Ability to type 45 wpm. - Minimum of 1 year experience in appraisal operations or vendor management with an AMC, real estate, or mortgage banking organization. - Good organizational skills, ability to handle multiple tasks simultaneously. - Problem solving, analytical, and negotiation skills. - Ability to maintain a professional relationship with clients and internal staff. - Demonstrated ability to work within a team to ensure client satisfaction. - Effective communication skills, both oral and written. - Knowledge of office processes, procedures, and technology including personal computers and Microsoft Outlook, Word, and Excel. - Highly motivated. - Ability to work with minimal supervision. - Willingness to work a flexible schedule.

Title: Client Support Specialist - Greater Detroit, MI Area (REMOTE) Locations: MI Work From Home Eastern Novi, MI Southfield ,MI Troy ,MI Ann Arbor, MI Grand Blanc, MI Farmington Hills, MI time type Full time job requisition id 2116687 Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Novi, Farmington, Ann Arbor, Grand Rapids, Troy, Grand Blanc As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities. The Team While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition. The Expertise You Have - Series 7 required - Series 63 or ability to obtain within 90 days - 2-3 years of previous financial services experience The Skills You Bring - Broad based knowledge and understanding of general financial planning concepts - Proven customer service, client support and problem resolution skills - Strong verbal and written communication skills - Ability to effectively influence others - Robust time management and organizational skills The Value You Deliver - Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.