Role Description You will work with a global hospitality leader with: - 100+ years of experience - 7,000+ hotels in 123 countries - 145+ million loyalty members Your mission: help customers plan their perfect stay and deliver an outstanding travel experience. Your Responsibilities: - Assist customers with hotel reservations worldwide - Provide information about rooms, services, and offers - Manage bookings, changes, and cancellations - Support loyalty program members - Handle customer requests via phone, chat, or email - Ensure excellent customer satisfaction Qualifications - Italian (C1) & English (B2+) - Good communication and interpersonal skills - Basic computer literacy & multitasking ability - Customer-oriented mindset - Previous experience in Hospitality a plus Benefits - Permanent contract & job security - Competitive salary + bonuses - Additional health & life insurance - Food vouchers - 21 days paid annual leave - 1.5 hours paid breaks per day - Paid training & career development - Opportunity to work from home (project-based) Company Description Sutherland is a global leader in Customer Experience Management (CXM) with over 37 years of success. In Bulgaria, we are a team of 2,000+ professionals delivering world-class service in 17 languages across multiple locations and from home. Become part of a dynamic, international environment where you can develop your skills and build a long-term career.

Role Description The Appraisal Operations, Client/Vendor Representative is responsible for facilitating appraisal valuation orders under the direction of the Manager. This role involves managing vendors with quality and efficiency consistent with established Company guidelines for quality and service, as well as compliance with all relevant regulations. - Review daily all assigned Work in Progress (WIP) to ensure completion of tasks consistent with established Company standards for quality and service. - Meet client SLA and quality standards as set by the Company. - Maintain high levels of customer service to ensure client/vendor retention. - Maintain open communication with team members, vendors, other departments, and management. - Follow through with established daily goals including assignment of new orders and updating orders in progress. - Maintain understanding and compliance with Appraiser Independence and regulatory standards. - Provide suggestions to management to assist the team with resolving daily operational issues. - Attend regular department meetings and communicate with management on department challenges and successes. - Review, analyze, and communicate with clients on all requests, issues, or concerns raised through phone or email. - Identify issues and make suggestions to improve processes and deliver orders to clients. - Ability to listen to a problem and provide a resolution. - Follow appropriate escalation paths. - All other duties as assigned. Qualifications - High school diploma or equivalent. - Basic reading, writing, and arithmetic skills. - Ability to type 45 wpm. - Minimum of 1 year experience in appraisal operations or vendor management with an AMC, real estate, or mortgage banking organization. - Good organizational skills, ability to handle multiple tasks simultaneously. - Problem solving, analytical, and negotiation skills. - Ability to maintain a professional relationship with clients and internal staff. - Demonstrated ability to work within a team to ensure client satisfaction. - Effective communication skills, both oral and written. - Knowledge of office processes, procedures, and technology including personal computers and Microsoft Outlook, Word, and Excel. - Highly motivated. - Ability to work with minimal supervision. - Willingness to work a flexible schedule.

Title: Client Support Specialist - Greater Detroit, MI Area (REMOTE) Locations: MI Work From Home Eastern Novi, MI Southfield ,MI Troy ,MI Ann Arbor, MI Grand Blanc, MI Farmington Hills, MI time type Full time job requisition id 2116687 Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Novi, Farmington, Ann Arbor, Grand Rapids, Troy, Grand Blanc As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities. The Team While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition. The Expertise You Have - Series 7 required - Series 63 or ability to obtain within 90 days - 2-3 years of previous financial services experience The Skills You Bring - Broad based knowledge and understanding of general financial planning concepts - Proven customer service, client support and problem resolution skills - Strong verbal and written communication skills - Ability to effectively influence others - Robust time management and organizational skills The Value You Deliver - Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Role Description The dedicated Vice President, Client Services Account Management – Strategic Delivery is accountable for the overall success and contract execution for a high-profile Blue Cross Blue Shield Health Plan partner. The role is responsible for developing deep trusted relationships with C-suite executives and pharmacy/business leaders that drive strategic collaboration and promote long-lasting, mutually beneficial partnerships. You will also hold accountability for leading and developing a high-caliber, well-engaged client management team. Success is measured by client/market growth and retention, strategic leadership, financial performance, contract execution, employee engagement and the overall satisfaction of assigned clients. As Vice President, you must be comfortable operating and leading in an extremely fast-paced, complex environment and able to quickly understand/interpret how market events (i.e., federal regulations, state/local regulations, CMS requirements, drug manufacturer events, etc.) impact Health Plan clients and to advise proactively and react accordingly. You must possess a high degree of confidence, PMB sophistication, leadership strength, and executive presence. This role also requires a well-demonstrated business/financial acumen; salesmanship; innovation and the ability to successfully drive complex projects. The role leads initiatives to collect and respond to market insights through strategy, product, and go-to-market actions allowing the Health Plans segment and OptumRx to achieve a dynamic and competitive marketplace position. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Own and execute multi-year, account specific strategies that drive growth, retention, margin expansion, and long-term partnership value - Build and sustain C-suite and senior executive relationships with health plans and key consultant firms; serve as a trusted strategic advisor - Lead executive governance, including operating committees, QBRs, and escalation management - Maintain end to end accountability for contract performance, interpretation, and execution, ensuring compliance with commercial, regulatory, and financial terms - Own P&L performance for assigned accounts, including operating budgets, revenue growth, upsell targets, and cost to serve management - Lead renewals, amendments, and market checks in partnership with Pricing, Underwriting, Legal, and Finance - Proactively identify and mitigate financial, contractual, regulatory, and reputational risk - Partner with senior leaders across Optum Rx and Optum enterprise to deliver integrated client specific strategic plans - Serve as executive sponsor for complex initiatives - Ensure alignment between sales commitments, operational readiness, and delivery outcomes - Set and enforce a metrics driven client management and service model, holding teams accountable for performance and outcomes - Drive high client satisfaction and retention, including NPS performance - Serve as senior escalation point for high profile or mission critical client issues - Provide strategic input to product teams based on market intelligence, client needs, and consultant insights - Partner with Sales on RFPs, finalist presentations, and growth pursuits, articulating a clear and differentiated value proposition - Represent Optum Rx externally as a credible, visible market leader - Lead, develop, and retain a high performing account management organization, including succession and bench planning - Foster a culture of accountability, engagement, collaboration, and continuous improvement Qualifications - 10+ years of healthcare industry experience, including progressive leadership roles and a proven track record of success - 5+ years of Government Program (Medicare, Medicaid) experience, with solid expertise in regulatory and compliance requirements - Deep knowledge of the PBM/managed care pharmacy industry, including evolving market dynamics, pricing, and contracting models - Extensive account management experience with large, complex health plan clients, with demonstrated growth in responsibility, strategic partnership and contract management (interpretation, execution and negotiation) - Proven ability to engage and influence C-suite stakeholders, leading innovative, forward-thinking discussions - Demonstrated success leading and developing high-performing teams to achieve business outcomes - Deep financial acumen, including experience interpreting financial statements, identifying trends, driving strategic recommendations and managing client profitability - Willingness to travel up to 25% Preferred Qualifications - Registered Pharmacist or PharmD - Experience partnering with sales and cross-functional teams to support RFP responses and finalist presentations - Demonstrated success leading complex negotiations, utilizing solid communication, influence, and listening skills - Solid program management experience, with the ability to lead complex initiatives end-to-end - Demonstrated ability to operate effectively and drive results within highly matrixed organizations Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.