• Own end-to-end development, proactive enhancements, and maintenance, and technical governance of LeadVenture’s corporate website portfolio across multiple brands. • Write clean, functional code across HTML, CSS, JavaScript, and WordPress; additional languages or frameworks are a strong plus. • Serve as the primary point of contact and day-to-day manager for our contracted web development agency. • Build and own a prioritized web roadmap aligned to GTM calendars, brand refresh cycles, and product launches. • Communicate status, tradeoffs, and recommendations to leadership in clear, business-oriented terms.

• KI-Sichtbarkeit aufbauen: Du entwickelst die KI-Sichtbarkeit der Shops unserer Kunden von Grund auf — von der ersten Analyse bis zur erfolgreichen Umsetzung ihrer GEO-Strategie • Content-Lifecycle-Management: Du verantwortest den laufenden Content-Lifecycle der Kundenprojekte, erstellst monatliche Performance-Reportings und leitest daraus konkrete Optimierungsmaßnahmen ab • Eigenständige Workshops durchführen: Du planst, leitest und dokumentierst Workshops mit unseren Kunden — immer mit einem klaren Fokus auf messbaren Projekterfolg • Kundenfortschritte dokumentieren: Du pflegst Arbeitsabläufe, Richtlinien und Prozesse und nutzt AI-gestützte Tools, um effizienter und präziser zu dokumentieren • KI-Shop-Analysen und -Optimierungen: Du führst KI- und Shop-Analysen durch und leitest aktiv Maßnahmen zur GEO-, Content- und Feed-Optimierung ein • Sprintplanung und Taskmanagement: Du planst und pflegst in enger Abstimmung mit deinem Team Sprints und sorgst dafür, dass alle Deadlines eingehalten werden • Datenmanagement: Du hältst Kundenordner stets aktuell und sicherst so eine ordentliche und effiziente Arbeitsweise • Shopify-Team unterstützen: Du bist die interne Anlaufstelle für alle KI- und GEO-Fragen rund um die Kunden-Shops und sorgst für einen reibungslosen Wissenstransfer

• Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. • Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness • Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed • Perform responsibilities required of selectors and customer attendants as needed per company guidelines • Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable • Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants • Print and distribute order labels, including orders for perishable departments • Troubleshoot e-Commerce equipment and devices • Maintain level of supplies needed to perform necessary duties • Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager • Learn and implement process improvements as directed by division or enterprise e-Commerce team

Role Description We are seeking a friendly, detail-oriented Ecommerce Customer Service Representative to join our team. In this role, you will be a primary point of contact for customers shopping on our online store. You will assist with orders, emails, live chat, and phone calls to resolve issues, answer inquiries, and provide an outstanding customer experience that builds brand trust and customer loyalty. Key Responsibilities - Respond to customer inquiries via email, chat, and phone in a professional and timely manner. - Assist customers with order placement, returns, refunds, exchanges, and product questions. - Troubleshoot order and delivery issues with carriers and fulfillment teams. - Maintain accurate records of customer interactions in CRM or ticketing system. - Collaborate with other departments to resolve complex customer issues. - Monitor and escalate recurring issues to management for resolution. - Support accurate and timely order entry into the system. - Identify opportunities to improve the customer experience and streamline processes. - Stay up-to-date on products, policies, promotions, and system updates. - Receive and apply feedback from senior team members to continuously improve communication internally and with our customers. Qualifications - High school diploma, associate’s degree, or bachelor’s degree. - 1–3 years of professional experience in ecommerce, retail, or customer support roles. - Excellent written and verbal communication skills. - Strong problem-solving skills and attention to detail. - Comfortable using customer service software, eCommerce platforms, and basic tech tools. - Ability to multitask. - Organized and dependable. - Eager to learn and take direction well. - Strong communicator who collaborates well with management and cross-functional teams. - Flexible schedule, including occasional weekends or evenings as needed during peak holiday season.