• Play a key role in maintaining and evolving collaboration platforms used by cross-functional teams • Administer and enhance Atlassian Jira Software (Cloud) and Confluence (Cloud) environments • Configure workflows, customize fields and dashboards, and implement automation using ScriptRunner • Contribute to continuous improvement initiatives, integrating Jira and Confluence with third-party systems via REST APIs • Support Agile delivery frameworks (Scrum/Kanban)

Role Description The Central Admin Coordinator provides dedicated support to the Central Admin team by issuing virtual credit cards (VCCs), reconciling VCC transactions, and supporting accurate file flow across all shops. This role ensures timely, accurate processing of VCC requests so that Central Admin Specialists remain focused on repair order audits and file closing. The Central Admin Coordinator reports to the Central Admin Leader and works day-to-day alongside Central Admin Specialists. During VCC downtime, the Coordinator supports audit workload as a trained backup and assists with other administrative projects as assigned. This is an entry-level role intended to build foundational knowledge of Puget’s administrative processes, with opportunity to grow within the Central Admin team as the company expands. Qualifications - Prior administrative, accounting, or office experience preferred; entry-level candidates with strong attention to detail will be considered. - Collision industry or CCC One experience is a plus, not required. - Proficiency using Microsoft 365 applications (Excel, Teams, Outlook, SharePoint). - Strong attention to detail and accuracy when handling financial transactions. - Organized, reliable, and able to manage a steady volume of time-sensitive requests. - Clear written and verbal communication skills. - High level of integrity and ability to maintain confidentiality of company and employee information at all times. - Willingness to learn audit processes and support broader Central Admin functions as needed. Requirements - Issue virtual credit cards (VCCs) accurately and on time in response to shop requests across all regions. - Reconcile VCC transactions using the reconciliation tool and established workflows, flagging discrepancies for review. - Communicate with shop teams, estimators, and parts personnel to clarify VCC requests and resolve routine issuing questions. - Maintain organized records of VCC activity, ensuring documentation is complete and ready for audit review. - Support the Central Admin team by serving as a trained backup for repair order audits during VCC downtime. - Escalate unusual requests, patterns, or potential errors to the Central Admin Leader. - Follow company policies, insurer requirements, and internal procedures related to VCC issuance and documentation. - Assist with administrative projects, reporting, or process improvements as assigned by the Central Admin Leader. - Participate in ongoing training to build familiarity with audit processes, file closing, and Central Admin workflows. Company Description

• Hands-on administration: Operational management, configuration, and maintenance of our cloud services (particularly Google Workspace and M365) as well as various SaaS applications. • IT support: Competent point of contact (1st & 2nd level) for colleagues on all IT-related questions (hardware, software, network, accounts). • Device management: Administration and provisioning of our endpoints (Windows, macOS, ChromeOS) using modern Mobile Device Management (MDM) solutions. • Projects & rollouts: Technical implementation of internal IT projects in close collaboration with the IT Manager (e.g., introducing new tools or automating workflows). • Security & compliance: Active implementation and monitoring of IT security measures and data protection requirements (e.g., endpoint security, access management) in day-to-day operations. • Lifecycle management: Smooth execution of technical onboarding and offboarding of employees.

Role Description We are seeking a customer-focused, detail-oriented supervisor to lead a team of 20-30 hourly support agents dedicated to delivering exceptional customer experience for Hertz’s Insurance Fleet Replacement (IFR) business. In this role, you will also oversee multi-month support for our monthly rental customers, ensuring key performance indicators (KPIs) are consistently met. The supervisor is responsible for driving efficient day-to-day operations, supporting and implementing process improvements, and fostering a culture of accountability and continuous improvement. You will report to the Manager, Multi-Month & IFR. You will help implement process enhancements, monitor performance, and ensure service quality and productivity standards are met. Additionally, this role will provide partner support for Fleet, ensuring seamless coordination and service excellence. What You’ll Do: - Lead and Support a High-Performing Team - Supervise a team of 20-30 hourly support agents. - Set clear daily/weekly goals and expectations for service quality and productivity. - Provide coaching, feedback, and support for team development. - Foster a positive, accountable, and customer-centric team culture. - Deliver Seamless Customer Experiences - Oversee the execution of onboarding, renewals, exchanges, and payment workflows. - Ensure consistent and empathetic customer support throughout the IFR processes. - Monitor customer interactions and resolve escalating issues. - Fleet Partner Support - Act as the liaison to ensure smooth coordination and timely resolution of customer needs. - Monitor Fleet-related workflows and escalate issues as needed. - Collaborate with Fleet teams to resolve complex cases and maintain service quality standards. - Provide feedback and insights to improve Fleet processes and customer experience. - Support Process Improvement & Automation - Identify inefficiencies and suggest improvements in daily workflows. - Assist in implementing new processes, automation, and digital enhancements. - Provide feedback to the Manager on recurring issues and opportunities for improvement. - Monitor Performance & Report Insights - Track key performance indicators (KPIs) and service metrics for all direct reports. - Prepare basic reports and share insights with the Manager. - Participate in root-cause analysis for recurring issues. - Collaborate & Communicate - Work closely with other supervisors, managers, and cross-functional teams. - Support the creation and adoption of SOPs, playbooks, and training materials. - Communicate changes and updates to the team effectively. Qualifications - Highschool Diploma or equivalent required. - Customer-centric mindset and commitment to service excellence. - Experience supervising or leading a team of frontline employees, including part-time or variable-hour staff. - Strong problem-solving and organizational skills. - Basic proficiency with Excel and reporting tools. - Excellent communication and interpersonal skills. - Experience in car rental, fleet operations, or transportation industries preferred. Requirements - 1+ years’ experience in customer care, fleet servicing, rental operations, or CX preferred. - Associate or bachelor’s degree preferred. - Experience supporting process improvement initiatives. - Willingness to learn new tools and technologies. Skills / Competencies - Team Leadership & Development - Customer Service - Problem Solving - Process Improvement - Communication & Influencing - Organization & Prioritization - Microsoft Office & Reporting Tools - Adaptability & Attention to Detail - Fleet Partner Relationship Management Benefits - Up to 40% off any standard Hertz Rental - Paid Time Off - Medical, Dental & Vision plan options - Retirement programs, including 401(k) employer matching - Paid Parental Leave & Adoption Assistance - Employee Assistance Program for employees & family - Educational Reimbursement & Discounts - Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness - Perks & Discounts – Theme Park Tickets, Gym Discounts & more