• Lead and support a team of underwriters, including training, coaching, and performance management • Review new and renewal submissions for eligibility, pricing, and coverage terms • Provide guidance and support to team members on underwriting decisions and processes • Communicate underwriting decisions and rationale to brokers and agents • Maintain relationships with brokers, agents, and carrier or syndicate partners • Ensure adherence to underwriting guidelines and compliance requirements • Support communication of underwriting appetite and program guidelines to brokerage partners • Conduct performance reviews and provide ongoing feedback to team members • Support onboarding and development of underwriting staff • Assist with departmental operations and workflow coordination • Support consistent underwriting practices to contribute to program performance • Required to perform other duties as requested, directed, or assigned

• Serve as the main point of contact and advocate for assigned partners. • Build multi-level relationships—from frontline managers to executives. • Lead strategic discussions, business reviews, and feedback sessions. • Ensure SLAs and contractual obligations are met. • Partner with Sales, Support, Product, and Engineering to resolve issues. • Coordinate internal resources to meet partner needs and drive success. • Relay partner feedback to inform product and service improvements. • Maintain deep knowledge of NiCE CX products and partner use cases. • Assist with configurations, architecture design, and process modeling. • Stay current on contact center technologies and industry trends. • Monitor billing accuracy and contract compliance. • Conduct audits, issue credits, and resolve discrepancies. • Track usage trends and identify anomalies. • Provide timely updates on releases, issues, and changes. • Lead and document meetings and communications. • Manage escalations calmly and effectively. • Ensure partners are trained on product capabilities and updates. • Promote best practices and internal advocacy for partner needs. • Identify inefficiencies and contribute to process enhancements. • Mentor peers and support turnaround of struggling accounts. • Uphold NiCE CX’s Code of Ethics and model professionalism.

Role Description We’re looking for a National Account Manager to lead our partnership with one of the world’s largest retailers: Kroger. This role is about building a true partnership - shaping strategy, driving growth, and creating value for both Pabst and Kroger. You’ll work alongside our internal Kroger team, while working cross-functionally with Marketing, Sales, Insights, Finance, and Operations to bring plans to life. We’re looking for someone who is curious, thoughtful, and results-driven - a leader who builds strong relationships, uses data to inform decisions, and knows how to turn ideas into action. Qualifications - Bachelor’s degree preferred - 3+ years of National/Strategic Account experience or 5+ years in CPG sales - Experience working with large retail accounts (Kroger experience strongly preferred) - Strong analytical mindset with experience using sales and data tools - Excellent communication and presentation skills - Ability to build and maintain strong relationships across teams and partners - A collaborative, proactive approach and a drive to continuously improve - Proficiency in Microsoft Office (Excel, PowerPoint, Word) - A genuine interest in the beer industry and the culture around it - (bonus if you know the 3-tier system, brewing, or spirits) Requirements - Drive results with a strong sense of ownership, urgency, and accountability - Build and maintain strategic partnerships with Kroger HQ and our distributor network - Conduct regular audits to ensure pricing, promotions, and programming are executed accurately - Use sales tools (IRI, Margin Minder, VIP) to analyze performance and inform sales strategies - Lead the development and execution of key customer initiatives - Partner cross-functionally to deliver company priorities, including POS, distribution, and display enhancements - Provide market-level insights, education, and support to internal and external partners - Lead regular sales calls with Kroger buying teams, including business reviews and presentations - Ensure alignment across customers and distributors on timelines, product launches, forecasts, pricing, and distribution goals - Support annual planning and budgeting; track and report performance against plan - Maintain strong operational discipline through timely communication, reporting, and system updates - Collaborate with distributor partners to support order management and execution - Represent the brand at customer-facing events (festivals, tastings, beer dinners, brewery tours, etc.) Benefits - Flexibility: Work that fits your life – with a remote schedule, unlimited vacation, 9 sick days, 10 company holidays, and 2 paid volunteer days. - Great Benefits: Comprehensive healthcare plans, a 401(k) with company match and immediate vesting, paid parental leave, disability coverage, life insurance, and more. - Great People: A casual, high-energy environment where authenticity is celebrated, curiosity is welcomed, and creativity is supported.

• Build and grow relationships with key clients all over the world. • Manage a portfolio of global operator and aggregator accounts, ensuring satisfaction, retention, and consistent turnover growth. • Identify and develop new commercial opportunities with existing operators. • Develop and maintain structured account plans, revenue forecasts, and quarterly growth targets. • Grow Revenue in line with company forecasts. • Analyze product and partner performance (GGR, turnover, session KPIs, utilization metrics) to drive actionable insights. • Prepare and lead commercial proposals and deal extensions. • Prepare and negotiate commercial terms within company guidelines. • Represent the company at events and industry conferences tailored to igaming companies.