• Serve as the main point of contact and advocate for assigned partners. • Build multi-level relationships—from frontline managers to executives. • Lead strategic discussions, business reviews, and feedback sessions. • Ensure SLAs and contractual obligations are met. • Partner with Sales, Support, Product, and Engineering to resolve issues. • Coordinate internal resources to meet partner needs and drive success. • Relay partner feedback to inform product and service improvements. • Maintain deep knowledge of NiCE CX products and partner use cases. • Assist with configurations, architecture design, and process modeling. • Stay current on contact center technologies and industry trends. • Monitor billing accuracy and contract compliance. • Conduct audits, issue credits, and resolve discrepancies. • Track usage trends and identify anomalies. • Provide timely updates on releases, issues, and changes. • Lead and document meetings and communications. • Manage escalations calmly and effectively. • Ensure partners are trained on product capabilities and updates. • Promote best practices and internal advocacy for partner needs. • Identify inefficiencies and contribute to process enhancements. • Mentor peers and support turnaround of struggling accounts. • Uphold NiCE CX’s Code of Ethics and model professionalism.

Role Description We’re looking for a National Account Manager to lead our partnership with one of the world’s largest retailers: Kroger. This role is about building a true partnership - shaping strategy, driving growth, and creating value for both Pabst and Kroger. You’ll work alongside our internal Kroger team, while working cross-functionally with Marketing, Sales, Insights, Finance, and Operations to bring plans to life. We’re looking for someone who is curious, thoughtful, and results-driven - a leader who builds strong relationships, uses data to inform decisions, and knows how to turn ideas into action. Qualifications - Bachelor’s degree preferred - 3+ years of National/Strategic Account experience or 5+ years in CPG sales - Experience working with large retail accounts (Kroger experience strongly preferred) - Strong analytical mindset with experience using sales and data tools - Excellent communication and presentation skills - Ability to build and maintain strong relationships across teams and partners - A collaborative, proactive approach and a drive to continuously improve - Proficiency in Microsoft Office (Excel, PowerPoint, Word) - A genuine interest in the beer industry and the culture around it - (bonus if you know the 3-tier system, brewing, or spirits) Requirements - Drive results with a strong sense of ownership, urgency, and accountability - Build and maintain strategic partnerships with Kroger HQ and our distributor network - Conduct regular audits to ensure pricing, promotions, and programming are executed accurately - Use sales tools (IRI, Margin Minder, VIP) to analyze performance and inform sales strategies - Lead the development and execution of key customer initiatives - Partner cross-functionally to deliver company priorities, including POS, distribution, and display enhancements - Provide market-level insights, education, and support to internal and external partners - Lead regular sales calls with Kroger buying teams, including business reviews and presentations - Ensure alignment across customers and distributors on timelines, product launches, forecasts, pricing, and distribution goals - Support annual planning and budgeting; track and report performance against plan - Maintain strong operational discipline through timely communication, reporting, and system updates - Collaborate with distributor partners to support order management and execution - Represent the brand at customer-facing events (festivals, tastings, beer dinners, brewery tours, etc.) Benefits - Flexibility: Work that fits your life – with a remote schedule, unlimited vacation, 9 sick days, 10 company holidays, and 2 paid volunteer days. - Great Benefits: Comprehensive healthcare plans, a 401(k) with company match and immediate vesting, paid parental leave, disability coverage, life insurance, and more. - Great People: A casual, high-energy environment where authenticity is celebrated, curiosity is welcomed, and creativity is supported.

• Build and grow relationships with key clients all over the world. • Manage a portfolio of global operator and aggregator accounts, ensuring satisfaction, retention, and consistent turnover growth. • Identify and develop new commercial opportunities with existing operators. • Develop and maintain structured account plans, revenue forecasts, and quarterly growth targets. • Grow Revenue in line with company forecasts. • Analyze product and partner performance (GGR, turnover, session KPIs, utilization metrics) to drive actionable insights. • Prepare and lead commercial proposals and deal extensions. • Prepare and negotiate commercial terms within company guidelines. • Represent the company at events and industry conferences tailored to igaming companies.

Role Description The Senior Manager, Strategic Finance is a high-impact, analytical powerhouse role for someone who thrives at the intersection of strategic finance, investment analysis, and value creation. You will act as a trusted strategic partner to senior executives, owning the models, insights, and investment frameworks that shape the company’s long-term strategy, pricing, operational performance, and allocation of capital. This is an individual contributor role with outsized influence—ideal for top performers from investment banking, private equity, management consulting, or corporate development who want meaningful ownership, exposure to senior leadership, and the ability to directly influence decision-making. What You’ll Lead - Strategic Modeling & Investment Analysis - Build and maintain dynamic, multi-scenario financial models to evaluate new initiatives, pricing strategies, product expansion opportunities, and value creation initiatives. - Lead ROI analysis and capital allocation recommendations for strategic investments, new offerings, and operational improvements. - Partner with executives to quantify strategic options and define the financial implications of key decisions. - Performance Analytics & Value Creation - Develop and maintain KPI frameworks, dashboards, and portfolio-like performance reporting across service lines. - Identify operational levers that drive margin expansion, throughput gains, and long-term EBITDA growth. - Provide recurring performance insights to leadership and partner teams to drive accountability and execution. - Executive & Board-Level Communication - Craft high-quality materials for board meetings, investor discussions, and executive leadership sessions. - Distill complex analysis into clear, strategic recommendations to influence senior decision-makers. - Support CEO, CFO, and SVP-level requests with rapid analyses and strategic insights. - Cross-Functional Partnership - Collaborate with Operations, Product, Sales, Data, and Commercial teams to ensure alignment between financial goals and execution plans. - Serve as a strategic finance thought partner to business leaders in evaluating performance and scaling opportunities. - Mentor junior team members, raising the bar on analysis, modeling, and strategic rigor. Qualifications - 4–6+ years of experience in: - Investment banking (preferred) - Private equity - Management consulting - Strategic finance at a high-growth, tech-enabled company - Think in terms of value creation, return on invested capital, and strategic risk-adjusted decision-making. Requirements - Bachelor’s degree in Finance, Economics, Accounting, or related field (MBA/CPA a plus). - 4+ years of post-graduate experience in IB, PE, consulting, corporate development, or strategic finance. - Deep experience building complex models (3-statement, scenario, valuation, KPI-driven). - Advanced Excel and PowerPoint skills. - Experience producing materials for C-suite or board audiences. - Strong understanding of P&L management, unit economics, ROI frameworks, and capital allocation. - Proven ability to influence senior leadership in high-stakes environments. Preferred - Experience in healthcare, life sciences, or tech-enabled services. - Experience with systems such as NetSuite, Adaptive Insights, or Power BI. - Exposure to portfolio operations, commercial strategy, or transformation initiatives. - Track record of driving performance improvement in high-growth environments. Travel - Occasional travel to Orlando, FL (position is remote-friendly). Benefits - Competitive compensation, performance bonuses, and comprehensive benefits. - Supportive, progressive, fast-paced environment. - Competitive pay structure. - Matching 401(k) with immediate vesting. - Medical, dental, vision, life, & short-term disability insurance.