Make experiences flow.
Technical Partner Account Manager
Location
United States
Posted
27 days ago
Salary
0
Seniority
Senior
Job Description
Technical Partner Account Manager
NICE
• Serve as the main point of contact and advocate for assigned partners. • Build multi-level relationships—from frontline managers to executives. • Lead strategic discussions, business reviews, and feedback sessions. • Ensure SLAs and contractual obligations are met. • Partner with Sales, Support, Product, and Engineering to resolve issues. • Coordinate internal resources to meet partner needs and drive success. • Relay partner feedback to inform product and service improvements. • Maintain deep knowledge of NiCE CX products and partner use cases. • Assist with configurations, architecture design, and process modeling. • Stay current on contact center technologies and industry trends. • Monitor billing accuracy and contract compliance. • Conduct audits, issue credits, and resolve discrepancies. • Track usage trends and identify anomalies. • Provide timely updates on releases, issues, and changes. • Lead and document meetings and communications. • Manage escalations calmly and effectively. • Ensure partners are trained on product capabilities and updates. • Promote best practices and internal advocacy for partner needs. • Identify inefficiencies and contribute to process enhancements. • Mentor peers and support turnaround of struggling accounts. • Uphold NiCE CX’s Code of Ethics and model professionalism.
Job Requirements
- Bachelor's degree in business management or related field, or equivalent experience.
- 5+ years in account/partner relationship management.
- 3+ years managing enterprise accounts post-sale.
- Strong communication and presentation skills across all levels.
- Technical proficiency in contact center environments.
- Proven problem-solving and risk mitigation capabilities.
- Experience with knowledge sharing and documentation.
- Ability to work flexible hours and travel up to 10%.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
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