• Own end-to-end onboarding for new SMB customers: discovery, success planning, implementation coordination, training, and go-live • Manage an assigned portfolio of SMB accounts, using health scores and product telemetry to prioritize outreach and interventions • Help customers design and optimize their partner/referral programs on our platform, including onboarding partners, building playbooks, and tracking performance • Execute engagement touchpoints (email, in-app, webinars) to drive activation, feature adoption, and partner program utilization • Act as the primary point of contact for your SMB accounts, handling day-to-day requests and light-touch business reviews focused on outcomes • Identify and act on upsell and expansion opportunities in partnership with Sales • Coach customers on best practices for activating connectors/partners and converting leads using Introzy's workflows and data • Own and maintain the customer-facing help center: write and update articles, organize content, and ensure documentation stays accurate and useful as the product evolves • Collect and relay customer feedback to Product and the broader CS team • Contribute to the ongoing iteration of onboarding and retention playbooks

• Implement and optimize CRM strategies for marketing and sales teams • Design and manage pipelines, lead routing, intake flows, and appointment booking • Build and maintain automations (email, SMS, workflows) • Troubleshoot integrations, data flows, and system issues • Optimize reporting, attribution tracking, and CRM performance • Create and improve SOPs and internal documentation • Communicate directly with clients using a consultative, solutions–oriented approach

• Architect the Customer Engine for Trust-driven Strategic Revenue Growth • Refine the Customer Success, Global Technical Support, and Account Management team for scale. • Transition the department to an AI-first operational model, identifying opportunities to automate workflows, streamline ticket resolution, and personalize customer engagement at scale. • Refine operational frameworks (people, process, and tech) to ensure the organization scales efficiently without inflating headcount. • Customize our onboarding motion for every segment (SMG, Commercial & Enterprise), ensuring implementation is a technical "win" from day one with every single customer. • Lead our revenue-oriented expansion teams by focusing on customer trust and experience. • Enhance operational frameworks (people, process, and tech) to ensure the organization can handle massive growth across segments without losing service quality. • Define the responsibilities for AMs, TAMs, and CSMs to ensure the model is efficient and best for the customer. • Drive Data-Centered Retention • Own the end-to-end post-sale motion experience and Net Retention Rate (NRR), using predictive data & tools to identify and mitigate churn risks before they manifest. • Accountable for global NPS and CSAT metrics, treating these as scientific benchmarks for improvement. • Improve overall onboarding experience and long term retention. • Product & Technical Advocacy • Act as the bridge between the Customer and Engineering/Product by implementing timely and nimble feedback loops that provide Product teams with critical customer insights. • Translate complex customer pain points into actionable feedback that drives a "sticky" and indispensable product roadmap. • High-Performance Leadership • Manage five direct reports and a 100+ person global footprint. • Present operational updates to the Executive Team and Board of Directors, defending strategies with clear metrics and logical depth.

The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy—all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA’s venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation. As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it’s designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers. Working here means tackling big problems with big impact. You’ll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions. Join us as we innovate, execute, and build the future of farming together. YouTube | X | Instagram | LinkedIn | News As a Technical Customer Success Manager, you are a central part of our technical team in D/CH/AT. You support our customers in the agricultural environment, ensure smooth operations in the field, and contribute significantly to the success of our technology. Responsibilities & Requirements - Technical field service and direct customer support - Maintenance, calibration, repair, and inspection of the LaserWeeder™ - Training of operators for safe and effective use of our products - Diagnosis and resolution of technical problems (electrical and mechanical) - Close collaboration with our teams in Germany, Europe, and the USA - Support for product testing, demos, and implementations - Ability to communicate proficiently both written and verbally in English - Capable of lifting equipment and providing physical mechanical support as is needed Your Profile - Agricultural and Construction Machinery Mechatronics Engineer / Degree in Agricultural Sciences with a technical focus - Experience with Precision Farming technologies desirable - Very good technical understanding (mechanics, electrics, software) - Confident demeanor, even in challenging customer situations - Independent and solution-oriented working style - Willingness to travel (75%+ during peak season) - Willingness to provide emergency services during the season - Driver's license Class B/BE, ideally also T - Very good German and good English skills, both written and spoken - Proficient use of common IT systems What you can expect from us - Comprehensive training - Fully equipped service vehicle including tools, MacBook, and iPad - Attractive salary & stock options in a fast-growing tech startup - Personal & professional development through training - A meaningful task with a direct impact on the environment and agriculture - An innovation-driven, down-to-earth team with real drive Shape the future of agriculture with us! Apply now! --------------------- Als Technical Customer Success Manager sind Sie ein zentraler Teil unseres technischen Teams in Schweiz. Sie begleiten unsere Kunden im landwirtschaftlichen Umfeld, sorgen für reibungslose Abläufe im Feld und tragen maßgeblich zum Erfolg unserer Technologie bei. Ihre Aufgaben - Technischer Außendienst und Support direkt beim Kunden - Wartung, Kalibrierung, Reparatur und Inspektion des LaserWeeder TM - Schulung von Fahrern zur sicheren und effektiven Nutzung unserer Produkte - Diagnose und Behebung technischer Probleme (elektrisch und mechanisch) - Enge Zusammenarbeit mit unseren Teams in Deutschland, Europa und den USA - Unterstützung bei Produkttests, Demos und Implementierungen Ihr Profil - Land- und Baumaschinenmechatroniker / Studium der Agrarwissenschaften mit technischem Schwerpunkt - Erfahrung mit Precision Farming-Technologien wünschenswert - Sehr gutes technisches Verständnis (Mechanik, Elektrik, Software) - Souveränes Auftreten, auch in herausfordernden Kundensituationen - Selbstständige und lösungsorientierte Arbeitsweise - Reisebereitschaft (75%+ während der Hochsaison) - Bereitschaft zu Notdiensten in der Saison - Führerschein Klasse B/BE, idealerweise auch T - Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift - Sicherer Umgang mit gängigen EDV-Systemen Das erwartet Sie bei uns - Umfassende Einarbeitung - Voll ausgestattetes Servicefahrzeug inkl. Werkzeug, MacBook und iPad - Attraktives Gehalt & Aktienanteile an einem schnell wachsenden Tech-Startup - Persönliche & fachliche Weiterentwicklung durch Schulungen - Eine sinnstiftende Aufgabe mit direktem Einfluss auf Umwelt und Landwirtschaft - Ein innovationsgetriebenes, bodenständiges Team mit echtem Tatendrang Gestalten Sie die Zukunft der Landwirtschaft mit uns! Jetzt bewerben! Why would you join Carbon Robotics? Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry. We offer competitive compensation and benefits to our full time US based* employees, including: - Competitive salaries - Pre-IPO Stock Options - Generous Benefits: - Fully-paid medical, dental, and vision insurance premiums for you and all dependents - Choice of PPO or HDHP/HSA - Virtual Care - Doctor on Demand - Employee Assistance Program - Mental Health HRA - Restricted Healthcare Travel support - Menopause Support - Life Insurance - Long Term Disability - Flexible PTO - 401(k) plan - Pet Insurance - Commuter Benefits - Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success. *Internationally based employees benefits varies & Contractors are not eligible for Carbon Robotics Benefits or Stock Carbon Robotics is building a culture of diversity and inclusion for all. We welcome everyone’s voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment. We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law. #talentacquisition #laserweeding #laserweeder #weedcontrol #agtech #agtechnology #farmtech #robotics #lasers #lasersandrobots #missiondriven #AI #startup #wearehiring #computervision #machinelearning #carbonrobotics