• Understand, utilize, and manage online platform logistics and communications with the Sales Academy Coordinator. • Conduct Sales Academy virtual training sessions to deliver the standard of excellence as defined by the business. • Provide communication and support to new agents before, during, and after Sales Academy training. • Manage, execute, and communicate peripheral and complimentary training programs and platforms. • Implement sales training programs, measure effectiveness, and evaluate against objectives with improvement suggestions. • Effectively and positively interact with team members and motivate them to succeed. • Communicate effectively with appropriate parties on product/training/technology launches and campaigns. • Ensure sales professionals are educated to perform at high levels and increase customer satisfaction. • Attend sales meetings or company events as required. • Train and educate sales professionals on Family Heritage Division success systems, sales processes, products, and underwriting guidelines and approved best practices. • Ensure adherence to FHD procedures and rules regarding policy sales and renewals in accordance with quality requirements, compliance standards, regulatory guidelines, and contractual obligations. • Review training and development content for alignment with corporate strategy and current field activities. • Engage in occasional field deployment to support at the local agency level. • Collaborate on resource updates and enhancements as needed.

• Lead, inspire, and manage a high-performing team of enterprise sales professionals, ensuring alignment with company goals and growth targets. • Develop and execute the sales strategy for acquiring and retaining large-scale enterprise clients in the payments sector. • Drive the sales pipeline by identifying new business opportunities, managing client relationships, and overseeing complex sales cycles from lead generation to closing. • Set ambitious sales goals and deliver results. • Cultivate and maintain strong relationships with key enterprise clients, ensuring a high level of satisfaction, retention, and growth. • Act as the primary point of contact for top-tier clients, understanding their payment needs and challenges. • Stay on top of industry trends, market developments, and emerging technologies within the payments and fintech space. • Provide insights and recommendations to leadership on product development, competitive positioning, and market entry strategies. • Work closely with other departments, including product, marketing, and operations, to ensure that client needs are met and the company's offerings align with market demand. • Partner with the marketing team to create targeted campaigns and messaging. • Lead negotiations for enterprise-level contracts and ensure alignment with company goals and profitability standards. • Successfully close large and complex deals while ensuring long-term client satisfaction. • Develop and manage key performance indicators (KPIs) to track sales team performance and ensure alignment with broader company objectives. • Provide regular reporting to senior leadership on progress, challenges, and opportunities. • Mentor and develop the sales team, providing ongoing training and support to drive individual and team success. • Foster a collaborative, results-driven, and customer-centric sales culture.

• Sales & customer care • Proactive support and development of existing customers within target groups: lighting designers, architects, wholesalers and electricians • Targeted acquisition of new customers in the regions of North Rhine-Westphalia, Hesse, Rhineland-Palatinate, Saxony, Thuringia and Brandenburg • Establishment and maintenance of long-term customer relationships with design firms, architectural offices, electrical contractors and specialist wholesalers • Market development & strategy • Identification of market potential and development of regional sales strategies • Monitoring market and competitor trends in the lighting industry • Close collaboration with internal marketing and product teams to position our range • Presentation & consulting • Professional on-site presentation of our product portfolio (decorative, outdoor, technical lighting) • Competent advice on product range solutions, new products and technical product features • Participation in trade shows and industry events

• Sales & Account Management • Proactive management and development of existing customers in target groups such as lighting planners, architects, wholesalers and electrical contractors • Targeted new customer acquisition in the Baden-Württemberg, Bavaria & Austria region • Build and maintain long-term customer relationships with planning firms, architecture offices, electrical companies and specialist wholesalers • Market Development & Strategy • Identify market potential and develop regional sales strategies • Monitor market and competitive trends in the lighting industry • Work closely with internal marketing and product teams to position our product range • Presentation & Consulting • Professionally present our product portfolio (Decorative, Outdoor, Technical Lighting) on-site at customer locations • Provide expert advice on product range solutions, new products and technical product features • Attend trade fairs and industry events