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Senior Manager – Social Media Analytics, Operations

Social Media ManagerSocial Media ManagerOtherRemoteSeniorTeam 5,001-10,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

128 days ago

Salary

$105.1K - $194.4K / year

Seniority

Senior

7 yrs expEnglishTableau

Job Description

Senior Manager – Social Media Analytics, Operations

Activision

• Operate a best-in-class organic social media measurement program that enables Xbox’s social media content, delivered by nearly 200 social media accounts, to break through with key audiences. • Lead Xbox’s annual forecasting and recurring/ad-hoc performance reporting in partnership with social media leads and agencies. • Oversee reporting and insights developed by agencies to ensure consistency and clear insights. • Communicate performance and operational updates with leaders and other stakeholders to build support for initiatives, drive operational alignment, and share information across matrixed teams. • Serve as a Sprinklr subject matter expert and administrator for Xbox’s deployment to support international publishing and analytics operations, including maintaining accurate and reliable data pipelines. • Work with other analytics leads across Xbox’s Marketing and Sales organization. • Partner with analytics leads from ABK to maintain alignment with Xbox on measurement practices. • Deliver integrated performance reporting for key organization-wide initiatives. • Serve as a Sprinklr subject matter expert and administrator for ABK’s deployment. • Develop regular success roadmaps and manage relationships between Sprinklr and key ABK stakeholders. • Lead regular meetings with stakeholders from ABK to identify goals, advance projects, and communicate critical information.

Job Requirements

  • At least 7 years of in-house or agency social media analytics and/or operations experience
  • Experience in gaming or entertainment preferred
  • Deep familiarity with major social platforms and their algorithms, trends, and best practices, including expertise using native social media analytics platforms (Facebook Business Manager, TikTok Studio, etc.)
  • Ability to benchmark performance against competitors and industry standards
  • Experience presenting insights to cross-functional teams (marketing, comms, product, leadership)
  • Expert-level knowledge of Sprinklr Social and Sprinklr Insights modules required; knowledge of Sprinklr Marketing
  • Experience developing and implementing project plans, including setting clear goals, timelines, and incorporating stakeholder feedback
  • Strong command of data analysis tools like Excel, Google Sheets, or BI platforms (Tableau, Power BI, Looker)
  • Ability to interpret quantitative and qualitative data and translate it into actionable insights
  • Curiosity and a proactive mindset toward testing and experimentation
  • Outstanding organization and project management skills, with ability to see the big picture and have attention to meticulous detail
  • Exceptional written and oral communication skills.

Benefits

  • Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
  • 401(k) with Company match, tuition reimbursement, charitable donation matching
  • Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
  • Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others

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