• Supports the successful day-to-day execution of a complex project by creating structure, driving coordination, and ensuring alignment across team members and stakeholders. • Responsible for managing and supporting core project operations, including documentation, meeting coordination, stakeholder communication, and project tools. • Manage Project Operations & Infrastructure: Maintain and continuously improve project tools and repositories (e.g., Jira, Confluence, SharePoint) to ensure documentation is organized, accessible, and aligned with evolving team ways of working. • Drive Meeting Effectiveness & Follow-Through: Coordinate and facilitate recurring team and project meetings; capture and synthesize key decisions, action items, and next steps, and track follow-through to ensure accountability and alignment across the team. • Coordinate Day-to-Day Project Activities: Support scheduling and team coordination; maintain visibility into team capacity and project cadence to ensure work is organized and moving forward. • Support Cross-Workstream Coordination: Track dependencies, risks, and action items across workstreams, proactively identifying gaps and helping escalate or resolve misalignment as needed. • Partner on OCM & Training Coordination: Partner with change management (OCM) and training leads to help coordinate training, outreach, and partner engagement efforts, ensuring alignment between project activities, user needs, and implementation planning.

• Manage all aspects of medical communications projects from inception to completion. • Facilitate multidisciplinary project teams and interface with each department within the company. • Meet client and management expectations and establish strong faculty relationships. • Ensure programs remain on target and within agreed-upon parameters. • Manage budget development, maintenance, and reconciliation. • Manage external suppliers and keep programs on time and focused on primary objectives. • Provide ongoing updates to internal team members and client contact(s). • Resource management.

Role Description We are looking for a Delivery Manager to join our team. In this position, you will be responsible for supporting a learning content production process. - Project planning: Define project scope, milestones, and timelines to ensure timely delivery of content. - Expectation Management: Set realistic expectations for stakeholders regarding project timelines and deliverables, negotiating changes when necessary. - Task Tracking: Plan, assign, and track tasks across all contributors, ensuring alignment, timely execution, and clear communication between functional teams. - Assisting in Setting Up Processes: Assess our current workflows with the Head of Curriculum Team, suggest improvements, and participate in establishing new processes. Guide the team through the change adoption. - Team Alignment: Conduct regular meetings to discuss progress, assign tasks, and address any issues that arise. - Risks Identification: Proactively identify potential risks to project timelines and quality, developing contingency plans to mitigate these risks. - Content Production Tools Ownership: Oversee all tools used in content production: assign and revoke licenses, keep track of usage and tool plans updates, initiate new tools purchases when necessary. - Continuous Improvement and Automation of Processes: Gather feedback from team members and stakeholders to continuously improve and automate processes. Key metrics you’ll be responsible for: - Time-to-Market (how fast do we deliver new content); - Milestone adherence % (difference between planned vs actual dates of content releases); - Production resources utilization % (making sure that team members' load is optimal). Qualifications - 5+ years of experience as a Project Manager, Delivery Manager, or Producer. - Experience in managing content production projects, preferably in education. - Mastery of project management methodologies. - Proven experience leading business process automation initiatives, from process analysis and redesign to implementation and optimization. - Strong communication, negotiation, and stakeholder management skills. - Familiarity with tools such as Notion Projects, Jira, and content management systems (CMS). - Fluent English (B2 and higher). Requirements - Nice to have: - Bachelor's Degree in Management, Business Administration, or other related field; professional certifications in PM. - Interest in instructional design and education for adults. - Familiarity with CAT tools for translators, video production tools and software, AI content generation tools. Benefits - Remote, full-time collaboration. - Salary: 2500-3000 EUR Gross per month. - Performance appraisals twice a year and a bonus system. - Digital office. We use modern digital tools like Miro, Notion, Slack, etc., to keep our teamwork smooth. - Have the freedom to work professionally. We trust your experience and don't believe in micromanaging. - Diverse and close-knit team. We're spread out across the world: Europe, Asia, and Latin America.

Role Description We are seeking a Project Manager to join our growing organization. In this role, you will be responsible for the coordination and delivery of OpenExchange’s meeting services worldwide. This role is part-time, with hours varying between 20 - 40 per week depending on project demands and scheduling needs. The Project Manager ensures the success of customer-focused events through the deployment of a team of Video Specialist (VS1/VS2) Operators, technology experts, and deployment of live stream and recorded showcase events. This is a unique opportunity to support Video Conference operations in an organization that has a virtual workforce worldwide. We have a start-up environment and are building our infrastructure while also rapidly expanding our client base. Responsibilities - Work with Account Management and Sales Execution teams to determine client event requirements - Run kick-off meetings to align client needs with OpenExchange (OE) capabilities, managing expectations and aligning priorities - Organize pre-event planning, day-of execution, and post-event deliverables - Maintain planning materials and communicate with OE leadership and delivery teammates - Ensure staffing levels for events are appropriate and share/request resources as needed - Foster teamwork and collaboration of the team - Identify areas for improvement in skills and delivery for future events - Other duties as assigned according to business line and regional attributes Qualifications - Bachelor’s/University Degree preferred - Work experience related to OE lines of business - Event Management experience a plus - High degree of organizational skills, able to multitask and prioritize - Solid problem-solving skills - Excellent communications skills: verbal, written, and presentation ability - Experience working with C-level executives with the ability to remain level-headed in high-pressure and complex situations - Ability to build trust and model the way OE provides excellent services - Ability to thrive in a virtual work enterprise along with flexibility, energy, and an ability to work in a fast-paced environment - Technology savvy: MS Office, Teams, Zoom - Flexibility on work hours (we support international clients and OE Teams) Company Description OpenExchange is the worldwide trusted leader in video and multimedia solutions for investor communications. Our video services enable the vital daily communications of the financial services and professional investment industry and its clients with advanced one-to-one, one-to-many, and many-to-many video technologies, tools, and services. OpenExchange currently has operations in Boston, New York, London, and Hong Kong.