• Own a portfolio of onboarding salons each month (typically up to ~20), managing them through the full onboarding journey from kickoff to go-live. • Help salon owners quickly understand and realise the value of Phorest — from core setup to advanced features. • Design and deliver onboarding plans tailored to each business, including education through Phorest Academy, instructor-led training, and strategic guidance. • Drive strong product adoption across key features such as PhorestPay, Online Store, and Online Reputation. • Partner closely with the Sales team to ensure a smooth transition from purchase to launch. • Lead “Graduation” conversations with salon owners, showcasing the impact Phorest is already delivering before they transition to our Grow team. • Forecast your monthly pipeline with your Team Lead and ensure your accounts successfully go live within agreed timelines. • Act as a trusted advisor and escalation point, solving challenges with practical, action-oriented solutions.

Role Description We are looking for a Customer Onboarding Specialist with experience in automotive finance and insurance (F&I) to join our awesome Onboarding Team. You will play a key role in Fullpath’s mission of delivering an amazing customer experience. You will be the welcoming face that greets our customers and helps them begin their Fullpath journey. You will achieve this by: - Owning the customer experience from the point of sales throughout their onboarding process with a strong understanding of automotive finance and insurance (F&I) workflows and terminology. - Mapping out the customers’ requirements & needs to ensure a smooth onboarding and implementation. - Implementing proactive communication flows with the customers to align expectations regarding onboarding and value delivery timelines. - Collaborating proactively with other departments involved in the onboarding process by providing clear account setup requirements and deadlines. - Identifying any process issues and/or new process building needs that arise from the evolution of our products and problem-solve by building out processes that can scale. - Educating customers on features, capabilities, and best practices to simplify adoption and align expectations. - Being the main point of contact to customers throughout onboarding and implementation (via video calls, calls, emails, and chat). - Handling the successful and smooth transfer of your customers to their dedicated customer success manager after onboarding completion. - Measuring and reporting upon the onboarding experience. Qualifications - 1+ year experience in implementation, onboarding, or other customer-facing role at a SaaS start-up company. - 1+ year experience in digital advertising, Google & Facebook preferred. - Experience working within the automotive finance and insurance (F&I) domain, with a strong understanding of dealership F&I processes and terminology (preferred). - Proven basic troubleshooting abilities. - Independent problem-solving skills and adaptivity to change. - Excellent verbal and written communication skills. - Strong work ethic and high energy levels. - Ability to multitask and collaborate with different departments. - Impeccable attention to detail. - Cares for speed and quality of delivery. - Legal authorization to work in the United States without the need for employer sponsorship now or in the future. - Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role. - Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity. - Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication. Benefits - Competitive compensation & comprehensive benefits—because your well-being matters. - Flexible, family-friendly environment that supports work-life balance. - Global team of innovators, collaborators, and go-getters who challenge and uplift one another. - Cutting-edge AI technology that delivers real value and solves complex challenges for our customers. - Fast-paced startup culture with endless opportunities for learning, growth, and ownership. - A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured. - Join us in shaping the future of automotive retail—we’re just getting started. - Annual base starting salary: $70,000 - $95,000, depending on experience and other qualifications of the successful candidate. - Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match.

Personalized Internet Ads Assessor Korean Speakers in the Philippines - Philippines - Freelance - Remote Description and Requirements Seeking a freelance project that will allow you to work from home while making a difference in the world of technology? If you are someone who is passionate and enjoys staying ahead of the tech curve this part-time remote project with flexible working hours might be what you are looking for! A Day in the Life of a Personalized Internet Ads Assessor: - In this role, you will be reviewing online advertisements by rating them on their relevance to the search terms used as well as providing feedback on their language and cultural relevance in order to improve their content, quality, and layout - Your ultimate goal will be to contribute towards making internet search and online advertising more relevant and interesting for millions of users, including yourself. Join our team today and start putting your skills to work for one of the world's leading online advertising platforms while being a part of a supportive community that offers: - Access to complimentary mental health support benefits like free EAP and Mindfulness Apps. - Dedicated, responsive well-being team proactively offering well-being education each month, as well as quarterly initiatives. TELUS International AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world's largest brands. Qualification Path: No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements - Working as a freelancer with excellent communication skills with full professional proficiency in English and Korean - Having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in the Philippines - Active use of Gmail, Google+, and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content - Daily access to a broadband internet connection, a smartphone (Android 4.1, iOS 8 or higher), and a personal computer with antivirus software to work on. You'll also need a Barcode Scanner application to be installed on your smartphone to complete certain tasks. Assessment In order to be hired into the program, you'll take an open book qualification exam that will determine your suitability for the position and complete ID verification. Don't worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience! Additional Job Description In this role, you will be reviewing online advertisements by rating them on their relevance to the search terms used as well as providing feedback on their language and cultural relevance in order to improve their content, quality, and layout. EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

• Monitor and respond to emails from the main support inbox, providing clear and professional communication to agent inquiries. • Assist agents with questions related to health insurance carriers, contracting processes, certification requirements, and RTS status. • Triage and forward emails to the appropriate Onboarding Specialist based on carrier type or inquiry topic. • Answer incoming phone calls and provide real-time support to agents with similar questions or concerns. • Maintain up-to-date knowledge of carrier guidelines, RTS requirements, and internal onboarding processes. • Document interactions and track common issues to support team improvement and efficiency. • Collaborate with onboarding specialists and other internal departments to ensure accurate and consistent information is provided to agents. • Identify urgent issues and escalate appropriately to ensure timely resolution. • Maintain confidentiality and data integrity in line with company policies and data protection regulations.