Role Description Fluent is seeking an Account Manager, Audience Solutions that will support the Audience Solutions team in managing day-to-day client deliverables, segment request coordination, and cross-functional communication between commercial stakeholders and the data team. This role is ideal for an early-career professional with strong organizational skills, a curiosity for data-driven advertising, and the ability to thrive in a fast-moving environment. - Serve as a coordination layer between sales and client-facing teams and the Audience Solutions data engineering team, ensuring segment requests are submitted with complete information and tracked through to delivery. - Own intake documentation for incoming audience requests, gathering segment specifications, client deadlines, distribution targets, and data methodology requirements. - Manage the AS project queue: track ticket status, surface blockers, and communicate timeline updates to commercial stakeholders. - Support client-facing deliverables including segment availability confirmations, match test results, and audience performance summaries. - Assist in maintaining the Audience Solutions segment catalog — keeping naming conventions, CPM tiers, and vertical classifications current and accurate. - Support leadership on QBR prep, client reporting, and prioritization reviews. - Serve as a first point of contact for inbound AS requests from internal sales teams. Qualifications - 1–3 years of experience in account management, media operations, ad tech, or a related field. - Strong written communication and project coordination skills. - Comfort navigating data-adjacent tools (project management platforms, CRMs, spreadsheets, or similar). - Ability to translate between technical and non-technical stakeholders. - Exposure to audience segmentation, programmatic advertising, or data marketplaces is a plus. Benefits - Competitive compensation. - Ample career and professional growth opportunities. - Health, dental, and vision insurance. - Pre-tax savings plans and transit/parking programs. - 401K with competitive employer match. - Volunteer and philanthropic activities throughout the year. - Educational and social events. - The amazing opportunity to work for a high-flying performance marketing company!

• Telephone cold calling (using direct phone numbers for decision-makers) • Conducting discovery calls • Building and maintaining relationships with prospective leads • Preparing marketing analyses

• Carry a quarterly & annual sales quota and pipeline generation in existing customers • Own and grow a portfolio of large accounts (enterprise and mid-market) with a primary focus on account expansion and retention • Build and maintain strong relationships with senior technical and business stakeholders, including CTOs, Engineering Leaders, and their direct reports • Proactively engage customers through email, calls, and virtual meetings to drive adoption and uncover growth opportunities • Understand how various teams within an organization are using the product and identify additional use cases and expansion opportunities • Conduct solution-oriented product demonstrations tailored to different teams and stakeholder needs • Position the product by showcasing relevant customer success stories and internal use cases • Collaborate closely with Product, Customer Success, and Engineering teams to ensure alignment on customer needs and successful execution • Maintain accurate account plans, expansion pipeline, and activity tracking using CRM tools • Monitor market trends and customer requirements within the North American SaaS and technology landscape

• Establish and maintain relationships with senior executives and decision-makers across assigned credit union client organizations • Assess client business objectives, operational priorities, and growth opportunities to position Fiserv solutions that address their needs • Build and maintain annual account plans that incorporate input from multiple internal stakeholders and define measurable actions for client success • Partner with business unit and corporate leaders to coordinate resources, resolve issues, and advance strategic client initiatives • Drive retention and growth by supporting service agreement renewals, identifying expansion opportunities, and developing formal proposals for additional products and services • Monitor client satisfaction, communicate insights to internal partners, and recommend actions that improve the client experience and business outcomes • Promote participation in Fiserv conferences, user groups, and other engagement opportunities that strengthen client partnership and product adoption