• Proactively contact clients regarding overdue and upcoming payments via email and phone • Drive payment conversations with clarity, confidence, and persistence until resolution is reached • Maintain structured follow-up cadence (no dropped or forgotten accounts) • Handle objections directly and push for clear payment timelines, not vague promises • Escalate only after multiple documented follow-ups have been completed • Coordinate directly with Project Managers to ensure invoices are triggered immediately upon project completion • Verify invoice accuracy before issuance to prevent payment delays or disputes • Ensure no completed project sits unbilled or delayed in invoicing • Track invoice lifecycle from issuance → follow-up → payment completion • Maintain an active cash flow calendar tracking expected incoming payments and due dates • Monitor outstanding balances daily and flag overdue accounts immediately • Provide leadership with clear visibility of expected vs actual cash flow • Track recurring company expenses (utilities, vendors, operational costs) to avoid missed payments • Ensure financial obligations are never overlooked or delayed • Build and maintain a structured collections follow-up system (not ad hoc reminders) • Re-engage non-responsive clients using escalating communication strategies • Identify risk accounts early and flag potential non-payment scenarios • Maintain full accountability for follow-up until resolution (payment received or escalation completed) • Input financial data into QuickBooks Online (bills, expenses, invoices) • Assist in generating basic financial summaries when requested • Coordinate with CPA for reconciliation (you do not perform accounting finalization) • Ensure data accuracy to support financial reporting integrity

Role Description The QC Holdings/LendNation E-Commerce Department is seeking experienced remote collections professionals to fill the position of E-Commerce Collections Specialist. This is a full-time opportunity with BONUS POTENTIAL. This position is responsible for servicing loans and collecting on delinquent and defaulted loans. The employee will ensure compliance with all company, local, state, and federal policy, procedures, and laws. Location: Fully Remote with optional Hybrid opportunity upon successful completion of training and maintaining of performance standards. Eligible remote candidates must reside in a state that our company currently does business in. Those states are as follows: - Alabama - Idaho - Illinois - Kansas - Kentucky - Louisiana - Mississippi - Missouri - Nevada - New Mexico - Oklahoma - Tennessee - Texas - Utah - Wisconsin Job duties include but are not limited to: - Assist LendNation’s current customer base with navigation of the website, trouble-shoot any issues customers may have when trying to make payment, refinance etc. - Report all issues in a professional and timely manner as needed to the management team. - Maintain and provide excellent service and a superior experience for all of QC/LendNation customers. - Requires extensive product, system, process, and site knowledge. - Performs skip-tracing and 3rd party communication to facilitate customer contact. Qualifications - Minimum 2 years of 1st or 3rd party collections. - High school diploma or GED required. College preferred. - Demonstrated basic knowledge of MS Office products including Excel, Word, and Outlook. - Excellent communication skills are required, both oral and written. - Strong attention to detail. - Excellent time management and organizational skills. - Ability to type minimum 35+ wpm. Company Description QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30 years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses. - Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada. - QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. - The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. - Geographically, QCHI’s headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. - Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company. This is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality, and exceptional customer service skills! QCHI / LendNation is an Equal Opportunity Employer.

Role Description This role exists to ensure one thing: cash flow moves on time, every time. You are responsible for making sure invoices are issued immediately, payments are followed up aggressively, and overdue balances do not sit unnoticed in the system. This is not a passive bookkeeping role. You will actively contact clients, push payment commitments forward, and maintain pressure until money is collected. If you are uncomfortable having direct payment conversations or avoid follow-ups when clients delay, this role will not fit you. Core Responsibilities - Collections Ownership (Primary Revenue Recovery Function) - Proactively contact clients regarding overdue and upcoming payments via email and phone - Drive payment conversations with clarity, confidence, and persistence until resolution is reached - Maintain structured follow-up cadence (no dropped or forgotten accounts) - Handle objections directly and push for clear payment timelines, not vague promises - Escalate only after multiple documented follow-ups have been completed - Invoice Activation & Revenue Triggering - Coordinate directly with Project Managers to ensure invoices are triggered immediately upon project completion - Verify invoice accuracy before issuance to prevent payment delays or disputes - Ensure no completed project sits unbilled or delayed in invoicing - Track invoice lifecycle from issuance → follow-up → payment completion - Cash Flow Tracking & Financial Visibility - Maintain an active cash flow calendar tracking expected incoming payments and due dates - Monitor outstanding balances daily and flag overdue accounts immediately - Provide leadership with clear visibility of expected vs actual cash flow - Track recurring company expenses (utilities, vendors, operational costs) to avoid missed payments - Ensure financial obligations are never overlooked or delayed - Payment Enforcement & Follow-Up System - Build and maintain a structured collections follow-up system (not ad hoc reminders) - Re-engage non-responsive clients using escalating communication strategies - Identify risk accounts early and flag potential non-payment scenarios - Maintain full accountability for follow-up until resolution (payment received or escalation completed) - Light Bookkeeping Support (Execution-Level Only) - Input financial data into QuickBooks Online (bills, expenses, invoices) - Assist in generating basic financial summaries when requested - Coordinate with CPA for reconciliation (you do not perform accounting finalization) - Ensure data accuracy to support financial reporting integrity Qualifications - Prior experience in collections, accounts receivable, or payment follow-up roles strongly preferred - Must be comfortable initiating and controlling payment conversations with clients - Strong written and verbal communication skills (clear, firm, professional tone) - Ability to follow structured systems and maintain consistent follow-ups without reminders - Basic bookkeeping knowledge required (QuickBooks Online experience preferred) - High attention to detail—especially in tracking balances, due dates, and payment status - Must be persistent: inability to follow up repeatedly until resolution is a failure condition - If you avoid confrontation, hesitate to follow up, or let unpaid invoices sit without escalation, you will not succeed in this role. Tools - QuickBooks Online - Questblue (phone system) - CRM (internal system) - Google Workspace (Sheets, Docs, Gmail) - Email + phone communication systems What We Actually Care About - You treat unpaid invoices as active tasks, not background admin - You follow up until resolution—not until convenience - You maintain pressure on accounts without damaging professionalism - You bring structure to cash flow visibility and financial tracking - You ensure invoicing happens immediately after work completion - You reduce days-sales-outstanding (DSO) consistently What This Role Is NOT - Not a passive bookkeeping or accounting assistant role - Not a reconciliation-focused CPA role - Not a “send one reminder and wait” collections role - Not a financial reporting-only position - Not a role for candidates uncomfortable with assertive client communication Position Details - Fully remote - Full-time contractor role - US-aligned working hours required for real-time communication - High-volume operational environment tied to construction cash flow cycles - Requires stable internet, phone access, and reliable communication setup Application Instructions To apply, answer this scenario: A client is 14 days overdue on a payment. They respond: “We’ll try to pay next week, things are tight right now.” Explain: - Your exact response to the client - Your follow-up schedule for the next 7 days - When and how you escalate - How you ensure this does not happen again with similar accounts Benefits - PTO - HMO - Fully Remote Work

Role Description The role of the Revenue Cycle Specialist is a valued member of our Revenue Cycle team. As a Revenue Cycle Specialist, you will work remotely and be responsible for overseeing bill processes including: - Charge entry - Billing - Claims - Patient AR - Insurance AR You will also: - Post payments - Handle credit resolutions - Perform other revenue cycle functions Qualifications - High School diploma or GED - Minimum 1-2 years medical billing experience - CPC or other equivalent certification - Orthopedic Coding Experience a plus - Experience with Nextgen and Amkai Billing Systems preferred Requirements - Verify information for claims is correct prior to billing - Review Surgical coding for accuracy prior to billing - Process all Primary, Secondary, and tertiary claims and address any edits or rejections - Post all patient payments - Post all Insurance and third-party payments - Credit Resolution for both Insurance and Self pay credits - Insurance AR - Patient AR - Process bad debt - Answer phones - Complete duties and assist others as directed - Must follow all policies as introduced during new teammate On-Boarding, updated real-time and outlined in Teammate Handbook Benefits - Comprehensive and competitive benefit and pay package - Health coverage - 401k with match and profit share - PTO and more Work Environment/Physical Demands The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions. - Work may be performed in an office and clinical environment - Requires corrected vision and hearing to normal range - Regularly required to talk or hear - Required to sit for long periods of time, stand and walk, bend and stretch - Use of telephone and computer is required - Manual dexterity required for use of computer keyboard - Occasionally lifts and carries items weighing up to 40 pounds - May require working under stressful conditions or working irregular hours