Title: Workday Absence & Time Tracking Consultant Location: USA - United States - Remote Job Description: The Consultant will “bridge the gap” between the business and technical teams by solving complex Workday intersystem problems. They will guide clients through the transformation, implementation, and operation phases of a Workday implementation. They must have a technical aptitude and be capable of configuring the project to meet the business and design qualifications. Responsibilities: • Become a Workday product expert with knowledge of design, configuration, testing and implementation. • Leverage your expertise to recommend the best solution based on the client’s requirements, budget and timeframe; with the flexibility to adapt the scope as additional needs are identified. Track issues and risks communicate status and escalate concerns applicable for all clients in their portfolio. • Guide the client through facilitated design sessions and configuration decisions based on best practices and an understanding of the client’s unique business requirements at all stages of the project. • Regularly engage and support the client through all phases of the project, ensuring a smooth transfer from legacy systems to the Workday HCM solution. • Perform multiple tasks under limited direction, while regularly keeping the client, the project team and the Engagement Manager abreast of changes or progress related to the project. • Willingness to take a leadership position on a project, or as a Cognizant or Workday product Partner Lead and/or Delivery Assurance Reviewer. • Display a hands-on expertise of the software, including iLoading client data, moving configuration from tenant to tenant, and configuring business processes and security. • Utilize the technical aptitude to convert and map data sources into data conversion templates via iLoads. • Actively participate in update training and internal opportunities to share one’s skills and learnings with others within the organization. • Additional duties as assigned by manager. Requirements: • Bachelor’s degree required or equivalent. • 2+ years of Workday functional implementation experience highly desired. • 2-5 years Human Resources, Payroll, or Financial software experience preferred. • 2-5 years implementing functional solutions with ERP or SaaS software highly desired. • Experience gathering business requirements, designing and prototyping, testing, and implementing practical business solutions under multiple Salary and Other Compensation The annual salary for this position is between $86,095 - $129,127 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program , based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: - Medical/Dental/Vision/Life Insurance - Paid holidays plus Paid Time Off - 401(k) plan and contributions - Long-term/Short-term Disability - Paid Parental Leave - Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Why choose Cognizant: - Entrepreneurial environment that welcomes your ideas - Opportunity to do great work - Outreach programs that support communities and tap into your volunteer spirit - Learning opportunities to help current needs and advancement - Global operations, with opportunities in North America, Europe and Asia Pacific - An abundance of Affinity groups to meet your needs Cognizant Core Values: - Work as One: We think beyond roles, relying on each other’s strengths to win as a team. - Raise the Bar: We always aim for excellence in how we work and what we deliver. - Dare to Innovate: We push boundaries and take chances to reimagine what’s possible. - Do the Right Thing: We all lead with integrity and always make the ethical choice. - Own It: We own the outcomes for our company, colleagues, and community.

Title: Service Professional Location: Remote - United States Full time Job Description: The Service Professional plays a vital role in deliveringTop-Tier Serviceto our clients, ensuring each interaction reflects Penn Mutual’s unwavering commitment to excellence. Our team members takeownershipof building meaningful relationships with every caller and embrace theaccountabilitythat comes with being a trusted voice of Penn Mutual to our policyholders, beneficiaries, and Financial Professionals. Those selected for this role will demonstrate a passion for best-in-class service, managing a variety of inbound calls withcareand professionalism. Responsibilities include actively listening to callers’ needs, resolving inquiries promptly and accurately, educating on policy details, and proactively identifying solutions that support both immediate and long-term goals. Every interaction should foster a seamless, thoughtful, and trusted customer experience. We have embraced a flexible approach to work as we are 100% remote.  This model allows you to balance your life and bring your whole self to work so that you can focus on providing top-tier service to our financial professionals and the account holders. Responsibilities. - Compassionate problem solver for our clients and policy beneficiaries. - Empathetically listen to clients’ concerns, provide emotional support during challenging situations, and offer solutions that meet their current and future needs. - Serve as a dedicated advocate for policyholders, understanding their unique needs and advocating on their behalf within the organization to ensure their concerns are addressed promptly and efficiently. - Demonstrate a commitment to continuous improvement by actively seeking feedback, participating in training programs, and implementing best practices in Customer Success. - Develop in-depth knowledge of Penn Mutual’s life and annuity products. - Manage a wide range of inbound client inquiries with professionalism and accuracy. - Investigate and follow up on basic or routine questions/issues to resolve concerns in an accurate and timely manner. - Accept ownership of the interaction and provide a high caliber of service and follow-through. - Interpret each request and navigate multiple administration systems as well as our workflow and imaging tools to gain and document needed information. - Process routine financial and non-financial transactions and document records with consistent quality, attention to detail, and according to department policies and procedures. - Recommend and facilitate process changes to continuously improve customer experience. - Meet or exceed individual and team performance goals and service metrics. - Escalate more complex issues as appropriate. - Responsible for adherence to the company’s framework of internal controls. - Work collaboratively and may participateon project teams as needed. - Ability to work a shift currently between the hours of 8am ET and 6pm ET, Monday through Friday. - Complies with all company and site policies and procedures. - Remains current in profession and industry trends. - Successfully completes regulatory and job training requirements. - Performs other duties as assigned. Skills and Abilities - A customer service attitude that demonstrates professionalism, confidence as wellas a friendly, supportive tone over the phone. - Ability to comprehend and articulate complex life insurance and/or annuity product information and business processes. - Execute requests with urgency, thoroughness, and professionalism. - Ability to navigate multiple systems and resources. - Excellent analytical and organizational skills with attention to detail. - Excellent communication skills, both verbal and written, . - Willingness and proven ability to work on multiple tasks and adapt to a changing work environment. - Excellent problem-solving skills – the ability to see beyond the request by the caller to determine what may be intended. - Willingness and ability to work under pressure and meet deadlines. - Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement. - Ability to work with others in a collaborative team environment. - Some roles may be specified to require proficiency in Spanish. Education - H.S. Diploma or Equivalent . - FINRA Series 6 license strongly preferred. - Bachelor's Degree or higher preferred. - Industry certifications such as LOMA preferred. Experience - 1-3 yearsof direct or related customer service experience with life insurance, annuities, or financial services . - Experience with life insurance/annuity products . - Experience with providing customer service in a contact center . - Solid working knowledge Microsoft Office products such as Excel, Word, and Outlook . - Experience with Five9s systems preferred. Base Salary Range: $48,000 - $52, 000 For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. Penn Mutual is committed toEqual Employment Opportunity(EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.

Role Description Our Learning Engagement Consultants (LECs) play a crucial role in enabling our clients to integrate Collaborative Learning into the DNA of their organizations. LECs guide clients in learning how to use the 360Learning platform to reshape the way corporate learning is created, distributed, and engaged with by learners. The LEC team consists of learning and development experts, who excel in consultative roles. The ideal candidate is passionate about organizations that view learning as a competitive advantage and want nothing more than to work with L&D leaders to help them strategize, craft, and deliver engaging and effective learning experiences. As a Learning Engagement Consultant, you will be part of the implementation team whose mission is to support customers as they launch their new collaborative learning platform. You will work with a portfolio of customers that requires you to execute a blended training approach, combining e-learning and live workshops, to help them understand and make the most of our powerful learning platform. Success in this role is measured by meeting key project timelines, customer satisfaction, and contributing to customer retention. Hear from your future coach: “Coaching the Learning Engagement Consultant team is incredibly fulfilling — I love seeing them partner with and guide clients as they deliver unique, transformative learning experiences for their organizations! I look for passionate, creative, and client-oriented team members. I'm all about supporting them with what they need to help clients shine. We are thrilled for a new LEC to join and bring fresh ideas and a love of learning to the team!” - Savannah Rollins Marshall, LinkedIn Profile Within 1 month, you will: - Become a Trello and Convexity expert through our onboarding process - Understand how our Professional Services and Customer Success Teams work together to make customers successful - Master our product and service offerings - Meet the global team through virtual coffee meets and happy hours - Host your first workshops with customers and get feedback from your peers - Define your quarterly priorities in relation to the Professional Services Team with your coach - Prepare your first complex workshop series with Enterprise customers - Participate in regular Discovery Meetings with Product Managers to identify the features that will impact your team's activity - Participate in pre-sales activities when large prospects need to experience first hand the type of support an LEC will provide - Create educational resources for new services delivered by LECs - Craft client-facing trainings and resources about new platform features and services Qualifications - Experience with creating or managing learning and development curriculum - You are recognized for your listening and teaching skills - You express your ideas in a clear and concise manner, both in writing and orally - You are proactive and prefer working in a strong results-oriented culture - You are curious and have a strong appetite for digital tools and processes - Bachelor's degree or equivalent - Enthusiasm for our culture explained here: Convexity Culture Requirements - Pay structure includes base salary, variable incentive pay, and company equity 📈 Benefits - Comprehensive medical, vision, and dental insurance starting your first full month 🏥 - RRSP/401k matching starting from day 1 🏦 - Generous parental leave 👶 - Professional development opportunities through our own platform 📚 - Unlimited days of annual PTO 🌴 - 5 days for sick leave 🤒 - 10 holidays 🗓 - Remote-first organization and promote flexible work hours 🏠 Diversity, Equity, and Inclusion - We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 Corporate Social Responsibility - Review our CSR Charter: CSR Charter 🌎🌏🌍 Culture - A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: Onboarding Journey - Convexity Culture: Convexity Culture 🚀👩🏻‍💻🏆 Hiring Process - Phone Screen with our Talent Acquisition Manager - Discovery Interview with the Hiring Coach (LEC Coach) - Team Intros & Case Study with your Coach and a Team Member - Culture Interview with the Chief Revenue Officer or Chief Customer Officer - References & Offer! Company Description 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

• Implement and configure Basware P2P and e-invoicing modules • Gather business requirements and translate them into system solutions • Integrate Basware with ERP systems (e.g., SAP, Oracle) • Support testing, deployment, and user training • Troubleshoot issues and provide ongoing system support • Optimize workflows to improve efficiency and compliance