Golden Customer Care

Role Description We’re Looking For A: Customer Care Representative Remote: Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming Training Schedule: Paid virtual training (4-5 weeks) 8:00 AM to 4:30 PM MST Monday-Friday Call Center Hours of Operation: All shifts include working both weekend days - 7:00AM-6:00PM MST Monday-Friday - 7:00AM-5:00PM MST Saturday/Sunday What You’ll Be Doing: - Use multiple systems simultaneously to resolve customer inquiries efficiently. - Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily. - Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction. - Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable. - Correct/update customer information accurately as needed to ensure current and reliable records. - Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records. - Efficiently fulfill customer order requests to enhance their experience and encourage repeat business. - Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience. - Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction. - Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction. - Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction. Qualifications - High school diploma or GED. - 1-2 Years in a customer service role. - 1 year customer service in a contact center setting (preferred). - Proficiency using Windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office software programs (Excel, Word) (preferred). - Working knowledge of call center systems and/or workflows. Requirements - We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Benefits - Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents. - Employee Stock Ownership Plan (You're part owner of GCC). - 401k retirement contribution with company matching up to 3.5%. - 10 days of paid vacation, 6 days/48 hours of paid sick time plus holidays. - Internet reimbursement. - Massive room for professional growth and results-based pay increases. - Actually fun virtual & in-person events.

• Use multiple systems simultaneously to resolve customer inquiries efficiently • Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily • Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction • Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable • Correct/update customer information accurately as needed to ensure current and reliable records • Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records • Efficiently fulfill customer order requests to enhance their experience and encourage repeat business • Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience • Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction • Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction • Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction