• Own a portfolio of customers across different ACV tiers and maturity stages • Guide customers through onboarding, activation, adoption, retention, and expansion • Ensure customers are using Wati according to best practices and their main use case • Manage strategic accounts with a consultative, relationship-driven approach • Run structured check-ins, success plans, QBRs, and stakeholder alignment • Proactively identify risks and expansion opportunities • Act as a trusted advisor for WhatsApp Business API strategy and automation • Design and execute scalable CS programs (webinars, campaigns, group sessions, learning journeys) • Drive activation, adoption, and retention through automation and education • Create and improve playbooks for onboarding, post-onboarding, retention, and upgrades • Support self-service enablement through content, certifications, or community initiatives • Monitor usage data, health signals, and engagement metrics • Proactively act on churn risks and adoption gaps • Identify and execute expansion opportunities (upgrades, add-ons, broader adoption) • Maintain accurate CRM data and contribute to forecasting and reporting • Act as the voice of the customer internally • Share product feedback and market insights with Product and GTM teams • Partner with Sales and Onboarding to ensure smooth handoffs and expectation alignment

• Partner with regional Account Executives to support customer retention, renewals, and territory growth. • Serve as a technical and operational subject matter expert for DroneSense customers, with emphasis on DFR and tactical drone operations. • Deliver customized product demonstrations, FlyDays, and operational showcases for current and prospective public safety agencies. • Conduct virtual and on-site customer onboarding, training, and account setup to ensure successful adoption. • Strategically manage accounts approaching renewal to drive satisfaction, expansion, and long-term value. • Represent DroneSense by Versaterm at conferences, FlyDays, trainings, and customer workshops. • Act as the voice of the customer by gathering operational feedback and partnering with Engineering and Product teams to inform roadmap priorities. • Stay current on FAA regulations including Part 107, Part 91 Public Aircraft Operations, COWs, COAs, and BVLOS frameworks. • Support agencies in navigating regulatory pathways and advancing compliant, scalable drone programs

• Function as the day-to-day contact for major enterprises, building trust and rapport while identifying areas of opportunity, highlighting best practices, and maintaining useful documentation. • Act as a subject matter expert on the intersection of data privacy and marketing technology for enterprise-scale organizations. • Own the long-term health and growth of our highest-value accounts, ensuring churn is mitigated through constant value delivery. • Distill the sophisticated needs of global enterprises into clear, actionable feedback for the MetaRouter Product and Engineering teams. • Set the standard for "Enterprise Excellence" for the rest of the CS team, documenting best practices for managing massive, high-compliance accounts.

• Manage the achievement of unit and revenue goals for CRM (Cardiac Rhythm Management) products in an assigned district • Assist the district and region in achieving overall cardiovascular sales and marketing objectives • Develop and implement strategies to achieve short and long-term business objectives • Utilize field visits and individual or group meetings and telephone contacts to train and develop employees in sales skills, product knowledge, teamwork, time and territory management, competitive knowledge, and career goals pursuits • Coordinate sales efforts and communicate corporate, divisional, regional and/or district mission, goals and activities • Direct and motivate personnel to achieve unit and revenue goals • Provide ongoing feedback/coaching and regularly schedule performance reviews • Implement corrective actions when necessary • Assist employees with individual development plans (IDPs) • Apply customer focused quality (CFQ) concepts • Provide overall management of district assets including: Developing and managing budgets and forecasts ensuring efficient, effective use of inventory and expenses