• Act as the initial escalation point for complex or unresolved support queries, ensuring timely and effective resolution. • Own the raising, tracking, and progression of problem tickets, coordinating with internal teams as required. • Support and coach the Chat Support team, helping them develop their technical and problem-solving skills and progress from Level 1 to Level 2 capability. • Investigate and resolve customer queries in a timely and efficient manner, operating at a Level 2 technical depth. • Accurately log incidents and provide detailed replication steps, along with expected and actual outcomes, to aid in troubleshooting and resolution. • Create and update customer-facing documentation, including user guides and FAQs. • Analyse tickets and enhance AI-generated responses to improve the quality and accuracy of customer interactions. • Configure and maintain application settings based on customer requirements and best practices. • Perform additional tasks and responsibilities as assigned to support team and business objectives.

Role Description We are seeking a high‑performing Senior FP&A Analyst who excels at translating complex data into clear, actionable insights in a fast‑paced environment. This role partners closely with Finance leadership and cross‑functional teams to support forecasting, planning, and strategic decision‑making, with an emphasis on analytical rigor, strong judgment in ambiguity, and executive‑ready communication. Qualifications - Bachelor’s degree in Finance, Accounting, Economics, or related field - 3–6 years of experience in FP&A, corporate finance, or related analytical roles - Strong working knowledge of budgeting, forecasting, variance analysis, and financial modeling - Advanced Excel proficiency, including pivot tables and large data analysis - Strong written and verbal communication skills, including experience preparing executive-facing materials - Ability to thrive in a fast‑paced, evolving environment Requirements - Support the budgeting, forecasting, and long-range planning processes by providing accurate, timely, and insightful analysis - Develop and maintain financial models to support forecasts, scenario analysis, and business initiatives - Analyze actual results versus plan, forecast, and prior periods, with clear explanations of key drivers - Assist with month-end close activities, including variance analysis and management reporting - Work effectively with large, complex data sets, synthesizing information from multiple systems and sources - Build and maintain advanced Excel models, including pivot tables, complex formulas, and structured data analysis - Continuously look for opportunities to improve efficiency, consistency, and accuracy in recurring analyses - Utilize SQL to query data directly from source systems (or demonstrate strong aptitude and willingness to learn) - Serve as a key partner in the forecasting process by preparing assumptions, analyzing trends, and identifying risks and opportunities - Provide thoughtful input to forecast updates as business conditions evolve - Identify emerging trends and performance issues early and surface them proactively to Finance leadership - Demonstrate comfort operating in ambiguity, using incomplete or imperfect information to form well‑reasoned perspectives - Prepare clear, board‑ready commentary and supporting materials that explain results, risks, and outlook drivers - Translate detailed financial analysis into concise insights for senior leadership consumption - Anticipate follow‑up questions and ensure analyses are defensible and decision‑oriented - Partner closely with Operations, Sales, Marketing, HR, and other teams to understand operational drivers - Act as a finance thought partner by challenging assumptions constructively and providing analytical support for decisions - Build credibility through responsiveness, accuracy, and sound judgment Benefits - 100% Remote Work - Enjoy the flexibility of working from anywhere! - Paid Leave - Take time off to recharge, starting upon regularization. - HMO Benefits - Comprehensive healthcare coverage as soon as you're regularized. - Government-Mandated Benefits - All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided. - Fun & Collaborative Culture - Be part of a dynamic team that values creativity, innovation, and teamwork.

Role Description The Executive Recruiter plays a critical role in identifying and engaging top-tier executive talent across global functions. This role is responsible for building robust pipelines of passive candidates, leveraging market intelligence, and partnering closely with Manager Executive Recruitment, HR Business Partners, and senior business leaders to support strategic hiring initiatives. What You’ll Do: - Sourcing Strategy & Execution: - Develop and implement scalable sourcing strategies to identify and engage executive-level talent. - Create and maintain talent maps for key competitors and industry segments. - Utilize advanced sourcing techniques including Boolean search, social media, and direct outreach. - Provide direct sourcing support for critical executive searches, including initial candidate engagement and assessment. - Stakeholder Collaboration: - Partner with executive recruiters, hiring managers, and business leaders to understand talent gaps and role requirements. - Share market insights and competitive intelligence to inform hiring decisions and diversity strategies. - Collaborate with cross-functional teams to align sourcing efforts with broader talent acquisition goals. - Candidate Experience & Pipeline Management: - Ensure a high-touch candidate experience through personalized outreach and timely communication. - Maintain accurate records of sourcing activity and candidate engagement in ATS/CRM systems. - Build long-term relationships with executive talent for current and future opportunities. - Data & Market Intelligence: - Provide data-driven recommendations to guide sourcing strategies and diversity recruiting goals. - Monitor industry trends and sourcing innovations to continuously improve sourcing effectiveness. This person will spend most of his/her time searching for candidates for current Director+ openings and building a pipeline of candidates for future openings. Expectations are for this person to use persuasion, listening, and project coordination skills to successfully source and recruit for 10-15 open positions at any time on a national level across a variety of business units as appropriate. Qualifications - Bachelor’s degree in Human Resources, Business, Communications, or related field. - 3+ years of experience in sourcing or recruiting, with a focus on executive-level talent. - Proven success in identifying and activating passive candidates across multiple functions. - Advanced proficiency in sourcing tools (e.g., LinkedIn Recruiter, SeekOut, Gem) and ATS platforms (e.g., SuccessFactors). - Strong business acumen and ability to engage with senior-level professionals. - Excellent written and verbal communication skills; ability to craft compelling outreach messaging. - Ability to participate in multiple projects, priorities, and client groups, manage timelines, and escalate issues as needed. - Ability to work with diverse and remote teams located across time zones. - Strong interpersonal skills, written and verbal communication skills. - Ability to research best practices and network internally and externally. Requirements - Experience in executive search or in-house executive recruiting. - Familiarity with recruitment marketing and employer branding strategies. Benefits - As of the date of this posting, a good faith estimate of the current pay scale for this position is $110,000 to $125,000. - Placement in the range depends on several factors such as experience, skills, geography, and internal equity and may change over time. - This position qualifies for benefits and you will be eligible to participate in a bonus plan. - Comprehensive low-cost co-pay health insurance: medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one! - Paid time-off: 13 paid holidays per year. - 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary. - Wellness Program, Employee Assistance Program, Parental Leave. - Employee Stock Purchase Plan. - Life insurance. - Short-term and long-term disability insurance. - Community Involvement & Sustainable Solutions.

Title: Work & Resource Planner (Flexible location) Location: Oakland United States Job Description: Save JobI'm Interested Requisition ID # 171890 Job Category: Maintenance / Construction / Operations Job Level: Individual Contributor Business Unit: Strategy & Growth Work Type: Hybrid Position Summary Coordinates and assembles work and resource plans that align with the budget plan. Monitors weekly and annual execution of the work plan by the Transmission and Distribution execution organizations. Understands the effectiveness of, and recommends improvements in business processes, practices, and procedures as they relate to the identification of known work and work management data quality in the various work management systems. May work closely with the GO Business Finance team to monitor and reallocate budget between programs and maintain an overall view of budget performance. This position follows a hybrid work model, requiring employees to report to their assigned office location at least 1 or 2 days per week. The remaining days may be worked remotely, depending on business needs. The headquarters location is flexible and must be within the PG&E service territory. PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. A reasonable salary range is: Bay Area Minimum: $82,000 Bay Area Mid-Point: $103,000 Bay Area Maximum: $124,000 &/OR CA Minimum: $78,000 CA Mid-Point: $98,000 CA Maximum: $118,000 Job Responsibilities • Coordinates with peers and stakeholders in assigned work streams to develop a prioritized and optimized annual work plan, supported by a strategic, balanced annual resource plan. • Tracks and reports on work progression, monitors execution of work plans, and updates portfolios for short- and long-term planning. Ensures the work plan is transparent and well communicated. • Complete understanding of end-to-end process (workflow), knowledge of at least one work stream. • Runs regular reports from multiple data sources to analyze available resources and compare against resource demand by work category. • Supports planning needs, collects data, and selects from different analytical techniques to achieve desired data outcomes. • Communicates work plans, analysis of plans and actuals, and discusses the trends and implications with stakeholders. • Assists in the development of presentations on specific strategic work plans to a wide range of stakeholders. • Participates in special initiative project teams. • May also perform some or all of the following responsibilities: • Assists in the development of an annual work plan portfolio and annual resource plan. • Assists in the tracking and reporting of work progression. • Quantifies in financial and operational terms the funding and resources required to execute work plans and work portfolios. Qualifications Minimum: • Bachelor's degree in engineering, economics, business administration, or a comparable quantitative field, or equivalent related work experience. • 2 years of relevant work experience with steady progression of responsibilities Desired: • Utility, energy, or regulatory industry experience. • SAP experience. • Primavera 6 experience. • Expert level at Excel. • Project management, work and resource, engineering, and/or construction experience in Electric Substation or Transmission. • Ability to develop metrics and analytics to align with the company strategy. • Understands end-to-end processes associated with executing an extensive portfolio of work, such as long-term planning, project management, work and resource management, sourcing, engineering, and construction. • Excellent communication skills, including communicating messages to the leadership and upper management. Knowledge, Skills, Abilities, and Competencies: • General understanding of the utility or energy industry drivers, issues, and trends. • Knowledge of long-term strategic resource/operational planning theories, concepts, practices, methods, and techniques. • Data analysis, monitoring, benchmarking, and business/financial analysis skills, including knowledge of varied analytical methods. • Analytical problem-solving and decision-making skills to develop comprehensive solutions. • Oral and written communication, interpersonal, and collaboration skills • Adaptable to changing business conditions and ambiguity. • Understanding of business and work planning processes. (e.g., Units, activities, systems, etc.). • Advanced skills in Microsoft Office, Project, Visio, Visual Basic Applications (VBA), Business Objects, or similar software.