Role Description As a Call Center Agent - Travel Benefits at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions. - Responsible for managing inbound calls throughout your entire shift - Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers - Handle emails and process requests while multitasking in a fast-paced environment - De-escalating challenging calls - Collaborating with the team - Supporting side projects that showcase leadership and drive continuous improvement Qualifications - Must be a Delta retiree who has experience with Deltamatic - Have a High School Diploma, or equivalent - Be able to successfully pass a criminal background check - Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately - Must have the ability to navigate multiple systems and priorities while quickly learning new processes in a fast-paced environment - Must have exceptional attention to detail with a collaborative approach to achieving shared team goals - Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) - Must have the ability to connect with an ethernet cable to a modem/router - Live in one of the following states: AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY Requirements - Join a rapidly growing organization that can support your career goals Benefits - Paid Training - Career Growth Opportunities - Full Benefit Options - Great Work Environment - The chance to make a real impact on the travel experience

Role Description PeopleCare Health Services is hiring a Scheduler to help coordinate reliable, compassionate home care for our clients. This role is responsible for matching caregivers to client schedules, responding to schedule changes, supporting coverage needs, and maintaining strong communication with caregivers, clients, families, and internal teams. We are looking for someone who is organized, responsive, calm under pressure, and highly accountable. This role may be remote/work from home, which requires strong follow-through, professionalism, timely communication, and the ability to stay fully available during assigned working hours. What You’ll Do - Coordinate caregiver schedules based on client needs, caregiver availability, skills, and care plans - Ensure daily and weekend schedules are complete, accurate, and updated timely - Respond quickly to call-outs, schedule changes, missed clock-ins, and urgent coverage needs - Communicate professionally with caregivers, clients, families, and internal team members - Build positive relationships with caregivers and clients through consistency and follow-up - Identify scheduling barriers, open shifts, and coverage risks before they escalate - Maintain accurate schedule documentation to support compliance and EVV requirements - Partner with leadership and office teams to resolve scheduling, timesheet, or service concerns - Track open items, organize priorities, and communicate barriers with recommended solutions - Participate in scheduler meetings, caregiver check-ins, on-call rotation, and other duties as assigned Qualifications - High school diploma or equivalent required - Scheduling, staffing, recruiting, customer service, home care, or healthcare experience preferred - Strong communication, organization, and time-management skills - Ability to prioritize urgent needs and manage competing responsibilities - Strong problem-solving skills with a solutions-focused mindset - Ability to build trust with caregivers, clients, families, and team members - Comfortable using Microsoft Office and company technology platforms - Able to work independently while meeting team expectations and deadlines Remote Work Expectations This position may be eligible for remote/work-from-home status. Because scheduling directly impacts client care, remote employees must remain responsive during assigned work hours, maintain reliable internet access, protect confidentiality, complete work timely, and meet all communication and performance expectations. Benefits - Remote/work-from-home opportunity - Meaningful work supporting clients and caregivers - Collaborative team environment - Opportunity to make a daily impact - Competitive benefits package, including medical, dental, vision, 401(k), and more Working Conditions and Travel - Prolonged periods sitting at a desk and working on a computer; physical effort generally sedentary, with occasional lifting requirements based on business needs. - May be required to work weekends, nights, holidays, or on-call shifts as a regular part of the job. - Work location may include remote/work-from-home, home office, and/or agency offices as assigned. Occasional travel to other locations may be required for training or business needs. Equal Opportunity Employer PeopleCare Health Services is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees feel respected, valued, and supported.

• Manage full-cycle recruiting for call center roles (sourcing to offer) • Review applications and conduct initial candidate screenings • Schedule and coordinate interviews with hiring managers • Communicate with candidates via phone, email, and messaging platforms • Maintain accurate candidate records in the applicant tracking system • Ensure a positive candidate experience throughout the hiring process • Meet weekly hiring targets and time-to-fill goals

Role Description Es handelt sich um eine On/Off-Site-Managementfunktion ohne Teamführung (Competence Center). Arbeitsort ist einer der schönsten Plätze Berlins - Berlin-Mitte Münzstrasse - oder remote. - Das Backoffice ist deine Verantwortung: Von A-Z bist du für die Koordination und Organisation zuständig und für intern sowie extern das Kompetenzzentrum der französisch sprachigen Interessenten u. Kunden sowie deren erste Anlaufstelle. - Planung, Überwachung und Optimierung der täglichen Abläufe in der Westschweizer und Belgischen Organisation. - Täglicher Kundenkontakt per Telefon und Email, z.B. zur Terminvereinbarung, Terminvorbereitung /-nachbereitung - Durchführung von Kundengesprächen über die Kunden - Hotline. - Koordination der Serviceanfragen und Serviceaufträge. - Angebotsvorbereitung, Stammdatenpflege & Einhaltung von Deadlines. - Unterstützung von Sales im Tagesgeschäft. - Online-Präsentationen unserer Produkte bei Interessenten. - Administration der Vertriebsprozesse in SAP. - Teamübergreifende Zusammenarbeit mit unseren Projektmanagern. - Du bist die Brücke zwischen dem Operations- und dem Tech-Team und arbeitest eng mit Kolleg:innen aus beiden Bereichen zusammen. - Du durchdringst und verstehst unser Produkt bis zur Vollendung und gibst Dein Wissen und Deine Erfahrung proaktiv an Kund:innen weiter. Qualifications - Französisch in Wort und Schrift, primär C1 (fortgeschritten) bis C2 (meisterhaft). - Deutsch und/oder Englisch Basis Kenntnisse auf kommunikativem Niveau. - Zusätzliche Kenntnisse in Niederländisch sind ein Plus; Kandidaten mit Französisch und Niederländisch werden bevorzugt berücksichtigt. - Entsprechende Berufserfahrung im kaufmännischen Bereich oder Vertriebsinnendienst sind wünschenswert. - Fachliche und zwischenmenschliche Kompetenz. - Sicheres Auftreten und Begeisterungsfähigkeit im Umgang mit unseren Kunden und Partner. - Erfahrung im Kundenservice und Backoffice. - Organisationsstärke und strukturierte Arbeitsweise. - Ausgeprägte Kunden- und Serviceorientierung. - Kommunikationsstärke und Teamfähigkeit. - Spaß am Teamwork, sorgfältige und vertrauensvolle Arbeitsweise, hohes Verantwortungsbewusstsein und die Fähigkeit, auch mal "out of the scope" zu denken. Benefits - Verantwortungsvolle selbständige Arbeit mit Gestaltungsspielraum. - Dein Wachstumspotential: Du arbeitest eigenständig und mit vielen Freiheiten, bist aber nicht alleine: Wir unterstützen dich in deiner Entwicklung und gestalten individuell deinen Einstieg. - Tolle Arbeitsatmosphäre: Flache Hierarchien & eine positive, respektvolle und familiäre Arbeitsatmosphäre auf Augenhöhe – selbstverständlich per du und ohne Dresscode erwarten dich. - Umfangreiche Erreichbarkeit: Ausgezeichnete Anbindung mit Öffis, Rad machen dir den Arbeitsweg leicht. - Mitarbeit in einem motivierten Team. - Flexibilität: Bei uns gibt es keine festen Arbeitszeiten (Flexible Kernzeit) und auch Home Office Möglichkeiten. - Jobrad falls gewünscht. - Werkstudentische Tätigkeit möglich. - Attraktive Vergütung gemäß Qualifikation und Erfahrung.