• Oversees the planning, execution, and monitoring of quality and regulatory activities to ensure organizational compliance • Leads and develops a high‑performing compliance team by setting priorities, managing performance to activity, and supporting professional development • Serves as the quality knowledge expert in all related to a SaMD organization and the primary point of contact for the Agile Release Train (ART) and Compliance Teams • Works collaboratively with the ART and management team members to align quality and compliance activities with business and product goals • Promotes Lean-Agile product development principles integrates them into the Quality Management System using a risk-based approach • Identifies, assesses, and communicates quality and compliance risks, providing actionable recommendations to improve product quality and regulatory readiness • Drives continuous improvement initiatives to maintain adherence to Standard Operating Procedures (SOPs), regulatory requirements, and quality standards • Leads the creation, review, approval, and maintenance of quality documentation • Plans and manages quality management projects that support ongoing compliance and continuous improvement • Establishes, monitors, and reports on post-market quality metrics • Manages the internal audit program, guiding internal auditors and ensuring overall organizational compliance • Facilitates external audits and inspections, including Food and Drug Administration (FDA), client, and other regulatory audits, to ensure successful outcomes • Ensures execution of regulatory operations, including standards maintenance, product labeling, Unique Device Identifier (UDI) updates, and medical device reporting requirements.

• Participate in creating the risk mapping for RATP Solutions Ville (RSV) and its subsidiaries, in collaboration with local correspondents from each subsidiary and the business lines (identification, assessment, etc.) • Organize and oversee the work required to establish local risk maps • Support the monitoring of action plans • Contribute to the development and execution of the internal control plan in collaboration with the various divisions (level 1 & 2) • Assist subsidiaries in translating controls to the local level and ensure their effective implementation • Ensure the reliability and quality of information • Contribute to the completion of level 2 controls • Support the adaptation and deployment of the RATP Group compliance program within RSV and its subsidiaries • Contribute to the monitoring of the register of processing activities • Help disseminate GDPR-related information within RSV • Promote a culture of risk and internal control through information and training activities for employees • Participate in and facilitate RSV and its subsidiaries’ thematic networks

• Manage and resolve regulatory, legal, and compliance-related client cases received via web channel, ensuring timely and accurate responses in accordance with applicable laws and internal policies • Handle bankruptcy and collections cases, including processing proofs of claim, communicating with trustees and counsel, and updating account records in line with court orders and legal requirements • Process Data Subject Access Requests (DSARs) and other privacy-related inquiries in compliance with applicable data protection regulations (e.g., GDPR, CCPA), maintaining strict confidentiality throughout • Provide clients with legal account data per their request for account review, ensuring all disclosures are accurate, complete, and handled in accordance with legal and regulatory standards • Manage deceased account cases with sensitivity and care, working with next of kin, executors, and legal representatives to resolve accounts appropriately • Respond to regulatory and legal correspondence, including escalations from government bodies, law firms, and compliance agencies, ensuring all communications are professional, accurate, and escalated where necessary • Collaborate with the Legal and Compliance teams to interpret regulatory requirements and apply them to individual case handling decisions • Maintain accurate and detailed case documentation in Zendesk, Jira, and internal admin systems, ensuring full audit trails and compliance records • Identify patterns, risks, or recurring issues within case types and proactively flag to the RRM Team Lead for process improvement consideration • Support automation and tooling initiatives while exercising strong human oversight on risk-sensitive determinations • Meet individual and team SLAs, quality benchmarks, and compliance standards consistently

Role Description Imagine a workplace where your expertise is valued, your ideas spark change, and creativity fuels innovation. Fingerpaint Group is a vibrant blend of individuals, a full spectrum of life science solutions, and a culture that thrives on originality and a shared commitment to pushing the boundaries of what’s possible. Never Paint by Numbers isn't just our motto—it's how we work—collaboratively and creatively. If you're ready to bring your passion to a team that sees beyond limitations, we want to hear from you. Fingerpaint Group’s medical communications solutions, Fingerpaint Medical, helps pharmaceutical and biotech companies communicate complex scientific data effectively, enabling healthcare providers to make informed decisions that advance patient care. Our targeted educational programs and strategic communications support product adoption and drive commercial success in competitive therapeutic areas. At Fingerpaint Medical, we seek a talented Medical Editor to assist in ensuring that our medical communications materials (journal manuscripts, medical conference presentations, sales materials, etc) are developed with a high level of quality regarding content, organization, clarity, accuracy, format, style, and consistency. A qualified Medical Editor is skilled in and performs all levels of editing, including: - Copyediting - Substantive editing - Fact-checking - Proofreading - Styling - Layout review This is a remote, work-from-home opportunity for qualified candidates. Responsibilities - Demonstrates proficiency with departmental and company processes - Performs supporting editor role for product accounts - Tags/Links submissions, as assigned by senior editorial staff - Performs all levels of editing, as assigned by senior editorial staff, including copyediting, substantive editing, fact-checking, proofreading, styling, and layout review, at a high level of skill and attention to detail - Identifies copyrighted material that requires permission for reproduction and processes permission requests - Helps assess the need for the creation or revision of departmental and company resource materials and processes - Supports departmental senior management on departmental and company initiatives Qualifications - Bachelor’s degree (minimum), preferably in English, communications, journalism, or health sciences field - 1-3 years of professional medical/science editing experience - Healthcare communications agency experience (freelance or full-time role) is strongly preferred - Strong medical editing skills, including substantive editing, fact-checking, researching, and referencing skills, and knowledge of AMA Manual of Style, 11th edition - Thorough understanding of grammar rules and comprehension of medical, pharmaceutical, and scientific terminology - Strong skills in time management, prioritizing, organizing, researching, and problem-solving, with attention to detail and ability to adhere to deadlines - Proficiency with standard software: Microsoft Word, PowerPoint, Excel, and Outlook; Adobe Acrobat Application Process Candidates who meet the qualifications for this role will be asked to take a standardized medical editing assessment to demonstrate proficiency level.