Job Closed
This listing is no longer active.
Kraken describes itself as one of the oldest, largest, and most secure crypto platforms in the world, on a mission to accelerate the global adoption of crypto so everyone can achie
Client Engagement Ops Analyst – Regulatory Risk Management
Location
Brazil
Posted
30 days ago
Salary
0
Seniority
Senior
Job Description
Client Engagement Ops Analyst – Regulatory Risk Management
Kraken
• Manage and resolve regulatory, legal, and compliance-related client cases received via web channel, ensuring timely and accurate responses in accordance with applicable laws and internal policies • Handle bankruptcy and collections cases, including processing proofs of claim, communicating with trustees and counsel, and updating account records in line with court orders and legal requirements • Process Data Subject Access Requests (DSARs) and other privacy-related inquiries in compliance with applicable data protection regulations (e.g., GDPR, CCPA), maintaining strict confidentiality throughout • Provide clients with legal account data per their request for account review, ensuring all disclosures are accurate, complete, and handled in accordance with legal and regulatory standards • Manage deceased account cases with sensitivity and care, working with next of kin, executors, and legal representatives to resolve accounts appropriately • Respond to regulatory and legal correspondence, including escalations from government bodies, law firms, and compliance agencies, ensuring all communications are professional, accurate, and escalated where necessary • Collaborate with the Legal and Compliance teams to interpret regulatory requirements and apply them to individual case handling decisions • Maintain accurate and detailed case documentation in Zendesk, Jira, and internal admin systems, ensuring full audit trails and compliance records • Identify patterns, risks, or recurring issues within case types and proactively flag to the RRM Team Lead for process improvement consideration • Support automation and tooling initiatives while exercising strong human oversight on risk-sensitive determinations • Meet individual and team SLAs, quality benchmarks, and compliance standards consistently
Job Requirements
- Experience in a regulatory, legal operations, compliance, or risk management role within a financial services, fintech, or similarly regulated environment
- Strong understanding of regulatory and legal processes, including familiarity with bankruptcy, collections, or data privacy frameworks
- Excellent written communication skills with the ability to draft professional, accurate correspondence for legal and regulatory audiences
- Demonstrated ability to manage a high volume of complex cases with competing deadlines while maintaining quality and accuracy
- Strong attention to detail and sound judgment in ambiguous or sensitive situations
- Experience using Zendesk, Jira, or similar case management and ticketing platforms
Benefits
- Kraken is committed to industry-leading security, crypto education, and world-class client support
- Flexible work arrangements
Related Guides
Related Categories
Related Job Pages
More Compliance Jobs
Role Description Imagine a workplace where your expertise is valued, your ideas spark change, and creativity fuels innovation. Fingerpaint Group is a vibrant blend of individuals, a full spectrum of life science solutions, and a culture that thrives on originality and a shared commitment to pushing the boundaries of what’s possible. Never Paint by Numbers isn't just our motto—it's how we work—collaboratively and creatively. If you're ready to bring your passion to a team that sees beyond limitations, we want to hear from you. Fingerpaint Group’s medical communications solutions, Fingerpaint Medical, helps pharmaceutical and biotech companies communicate complex scientific data effectively, enabling healthcare providers to make informed decisions that advance patient care. Our targeted educational programs and strategic communications support product adoption and drive commercial success in competitive therapeutic areas. At Fingerpaint Medical, we seek a talented Medical Editor to assist in ensuring that our medical communications materials (journal manuscripts, medical conference presentations, sales materials, etc) are developed with a high level of quality regarding content, organization, clarity, accuracy, format, style, and consistency. A qualified Medical Editor is skilled in and performs all levels of editing, including: - Copyediting - Substantive editing - Fact-checking - Proofreading - Styling - Layout review This is a remote, work-from-home opportunity for qualified candidates. Responsibilities - Demonstrates proficiency with departmental and company processes - Performs supporting editor role for product accounts - Tags/Links submissions, as assigned by senior editorial staff - Performs all levels of editing, as assigned by senior editorial staff, including copyediting, substantive editing, fact-checking, proofreading, styling, and layout review, at a high level of skill and attention to detail - Identifies copyrighted material that requires permission for reproduction and processes permission requests - Helps assess the need for the creation or revision of departmental and company resource materials and processes - Supports departmental senior management on departmental and company initiatives Qualifications - Bachelor’s degree (minimum), preferably in English, communications, journalism, or health sciences field - 1-3 years of professional medical/science editing experience - Healthcare communications agency experience (freelance or full-time role) is strongly preferred - Strong medical editing skills, including substantive editing, fact-checking, researching, and referencing skills, and knowledge of AMA Manual of Style, 11th edition - Thorough understanding of grammar rules and comprehension of medical, pharmaceutical, and scientific terminology - Strong skills in time management, prioritizing, organizing, researching, and problem-solving, with attention to detail and ability to adhere to deadlines - Proficiency with standard software: Microsoft Word, PowerPoint, Excel, and Outlook; Adobe Acrobat Application Process Candidates who meet the qualifications for this role will be asked to take a standardized medical editing assessment to demonstrate proficiency level.
Role Description Join Guardian Angel Senior Services as a Part-Time Remote Compliance Coordinator and embrace the excitement of a fully remote role that offers you the flexibility you crave. Work from the comfort of your home while making a meaningful impact in the home health care industry. Your main responsibility will be: - Confirm unconfirmed shifts by liaising with both clients and caregivers. - Address any discrepancies in logs or notes related to authorized service times. - Actively troubleshoot GPS or Telephony log issues while documenting all activities and findings in our system. - Manage schedules according to existing logs, ensuring all times are accurate and compliant. - Run travel time reports, confirm visit notes for driving mileage, and address caregiver non-compliance issues. - Check Wellsky updates, make necessary changes in Generations, and communicate concerns to management. Your attention to detail and commitment to quality will help maintain the integrity of our services. Qualifications - Strong written and verbal communication skills. - Solid understanding of home care scheduling. - Technical proficiency in using software tools to adjust schedules and manage data. - Ability to work independently and meet company deadlines. - Excellent people management skills. - Open to direction and collaborative work style. - Commitment to excellence and delivering results. Requirements - Ability to work independently and remotely while meeting company deadlines. - Home care scheduling experience is a plus. - Strong written and verbal communication skills. - Strong technical skills. - Excellent people management abilities. - Open to direction and collaborative work style. - Commitment to getting the job done. Benefits - Flexible remote work environment. - Opportunity to make a meaningful impact in the home health care industry. - Supportive team culture focused on excellence and customer-centricity.
Regulatory Affairs Engineer
AmcorProducing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products.
• Insure that Amcor Flexibles Converter & Distribution (AFCD) products are safe for their intended end uses and fulfill relevant regulatory compliance requirements. • The scope is inclusive of product safety and regulatory guidance for raw material selection, product end use(s), reclaim and disposal. • Maintain and manage product safety and regulatory information in an efficient and confidential manner. • Support the business by addressing product safety and regulatory needs of AFCD’s internal and external customers. • Gather product safety information from suppliers regarding raw materials used in products to facilitate timely response to customer inquiries. • Provide feedback and information to fulfill customer regulatory needs. • Act as a primary interface for product safety and regulatory affairs. • Actively participate in the development of strategic programs for Product Safety, and Regulatory Affairs. • Prepare/coordinate Product Safety documentation as needed such as migration studies, biocompatibility testing etc., supporting internal and external requests. • Provide specialized product safety and regulatory support as needed including US EPA pesticide renewals or modifications. • Actively participate in gathering knowledge of new regulations affecting AFCD products. • Maintain and manage the regulatory and product safety files, including confidential information. • Develop and maintain regulatory databases as needed. • Develop expertise and knowledge regarding specialized testing associated with product safety, food contact compliance statements and other regulatory requirements. • Maintain and support the REACH compliance for AFCD products. • Use of ERP and other tools that holds product safety information including Bill-of-Materials, SDS, Product Safety testing, new chemical review of raw materials proposed for use. • Meet the regulatory needs of AFCD’s internal and external customers including: obtaining product safety information from suppliers; preparation of product Safety Data Sheet (SDS), Article Information Sheet (AIS) or Article Exemption letters; preparation of product regulatory compliance letters which address customer’s needs and response to product regulatory questionnaires. • Provide accurate and timely information to internal and external customers. • Use of the Sphera Solutions Intelligent Authoring tool to create SDS/AIS and regulatory declarations. • Database administration and maintenance of new or completed regulatory requests. • Consolidation and organization of vendor certifications. • Supplier interaction, requests and follow up. • Refine processes and procedures, for issuance of product regulatory certifications. • Conduct research as needed for product compliance requirements. • Prepare and submit documentation for review to Agencies such as Health Canada and FDA as required for products requiring registration. • Regulatory interpretation and ability to read and interpret legal text. • Strategic problem solving and provide input for policy development. • Development of Regulatory Data Sheet (RDS) and/or Product Stewardship Information (PSI) documents. • Other projects and activities will be assigned as necessary to ensure product compliance to customer requirements.
Sr. Regulatory Affairs Specialist
Cardinal HealthCardinal Health is an award-winning Fortune 500 healthcare company specializing in the distribution of medical products and pharmaceuticals. The company serves more than 60,000 div
Role Description Regulatory provides regulatory affairs and product development consulting services to enable pharmaceutical, medical and biotechnology companies to obtain regulatory approvals. This function applies subject matter expertise to provide services in technical writing and regulatory submissions as well as clinical research and manufacturing process consulting. Regulatory Affairs plans, coordinates and implements regulatory strategies for products that require government approval. This job family proactively identifies regulatory requirements and risks for products and develops plans for product development programs and regulatory submissions. Responsibilities - Collaborate with internal Cardinal regional regulatory partners on new and modified product development projects, to establish and integrate international regulatory strategy into project activities and ensure timely execution. - Maintain and provide regulatory information in support of customer queries, bid and tender submission, customs queries, etc. - Provide regulatory support to OEM, Private Brand, Presource, and Sustainable Technologies businesses and range of medical devices. - Maintain regulatory data, intelligence, and analytics through use of CAH regulatory information management systems, including trend analysis of critical regulatory submission related activities, and generate needed reports. - Support preparation / maintenance of global product registrations with focus on STEDs. - Support development, maintenance and implementation of regulatory procedures. - Under direction of manager, assist in interpreting and evaluating proposed regulations for medical devices. - Supports all pertinent activities to ensure global product and regulatory requirements are accounted for and implemented in a timely manner. Qualifications - Bachelors in related field or equivalent work experience, preferred. - 2+ years’ experience in Medical Device Regulatory Affairs/Quality experience preferred. - Certification in regulatory affairs program preferred. - Effective project management skills. - Effective oral and written communication skills. - Effective problem-solving skills. - Ability to create cross-functional partnerships. - Ability to work collaboratively in a team environment. - Travel Time required, up to 10%. Requirements - Applies basic concepts, principles, and technical capabilities to perform routine tasks. - Works on projects of limited scope and complexity. - Identifies possible solutions to a variety of technical problems and takes actions to resolve. - Applies judgment within defined parameters. - Receives general guidance may receive more detailed instruction on new projects. - Work reviewed for sound reasoning and accuracy. Benefits - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs



