Vancity

Vancity is a values-based financial co-operative that serves the needs of more than 510,000 member-owners in the Coast Salish and Kwakwaka’wakw territories an

Cardholder Care Agent

Location

Worldwide

Posted

30 days ago

Salary

C$27 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Cardholder Care Agent

Vancity

Role Description As a Cardholder Care Agent, you will leverage your communication skills while engaging with members across telephone, email, and live chat channels. You will manage complex situations, problem solve, and provide personalized advice related to Vancity’s credit card services. This role requires comfort navigating multiple computer systems, processes, and policies while maintaining a quality, member-focused conversation, and is well suited for someone who is service-driven, detail-oriented, and adaptable in a fast-paced environment. This is a Full-time, Permanent role based at our Surrey Contact Centre and will report directly to the Team Manager, Cardholder Care. Qualifications - A High School Diploma – At a minimum, you have graduated high school and/or equivalent. - Customer Service Experience – At least 1 year of working experience interacting with people and businesses in a professional capacity. Requirements - Must be available 7 days a week, including overnights. - Work from home (remote). - Paid 5 weeks full-time training required. Benefits - Starting hourly rate of $27.21 as per the collective agreement. - Flexible benefit packages that can be tailored annually to meet evolving needs. - New employees start with 3-4 weeks of vacation per year, with additional days earned over time. - In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness. - Health and dental benefits begin on your hire date, with three levels of coverage to choose from. - Defined Benefit Pension providing a guaranteed income for life.

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