Twilio is a Platform-as-a-Service (PaaS) company established in 2007. In support of a flexible workplace, Twilio has previously posted freelance, flexible sched
Staff Data Scientist
Location
California + 5 moreAll locations: California | Connecticut | New Jersey | New York | Pennsylvania | Washington
Posted
40 days ago
Salary
$155.5K - $228.7K / year
Seniority
Lead
Job Description
Staff Data Scientist
Twilio
• Translate business objectives into a data science roadmap that prioritizes high-LTV (Lifetime Value) growth • Dig into the science of our self-service funnel and graduation to Sales to uncover optimization opportunities, diagnose issues, and provide actionable recommendations through data products • Identify leading indicators of revenue and build data science models that surface high potential opportunities • Serve as a key technical advisor to GTM leadership across Sales and Marketing • Build extensive knowledge of user behavior, the customer purchase and usage experience, and our lead funnel to inform data science solutions • Develop sophisticated recommendation engines that identify "next-best-action" opportunities within our existing customer base, ensuring sales and marketing engagement the right person at the right time • Build robust frameworks to measure the incremental impact of your data products, moving beyond simple correlation to prove true ROI • Leverage machine learning and generative AI capabilities to support Product-led-growth (PLG) initiatives • Partner with Data Engineering to define the long-term roadmap for GTM data architecture, ensuring high-fidelity 'source of truth' data for signals like product-qualified leads (PQLs) • Oversee the seamless integration of data products into the daily workflows of stakeholders, ensuring insights are delivered where they work (Slack, CRM, Wiki/Docs, Tableau, email, etc.) • Create documentation, dashboards, reports, and executive summaries for your data products • Partner with Sales, Marketing, Enterprise Technology, Product, and Ops teams to bring relevant data science products to life
Job Requirements
- 7+ years in Data Science/ML, with a proven track record in a GTM or Growth environment (SaaS experience preferred)
- 5+ years of experience with Applied Statistics/Machine Learning or experimentation (i.e. A/B testing) in an industry setting
- Expert-level proficiency in Python/R, SQL, and modern ML frameworks (Scikit-learn, XGBoost, PyTorch, or TensorFlow)
- Experience deploying models into production environments and building scalable data pipelines (Airflow, dbt, Spark)
- Experience initiating and driving projects which leverage Generative AI capabilities to drive productivity and efficiency, preferably in a product or technology organization
- Strong understanding of GTM metrics: CAC, LTV, ARR, ARPU, Pipeline Velocity, Lead-to-Close ratios, etc.
- The ability to explain a gradient-boosted tree to a Sales Director and a business strategy to a Data Engineer with equal clarity
Benefits
- Working at Twilio offers many benefits, including competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
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Senior Data Scientist - Optimization
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