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Actionstep logo
Actionstep

Actionstep's flexible, all-in-one practice management software will take you every step of your journey as a law firm.

Project Manager

Project ManagerProject ManagerOtherRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

117 days ago

Salary

$80K - $100K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishSwift

Job Description

Project Manager

Actionstep

• Oversee Actionstep’s involvement in Certified Consulting Partner (CCP)-led implementations, ensuring strong coordination between partners, customers, and internal teams. • Manage internal implementations and professional services projects directly, delivering within agreed scope, budget, and timeline. • This role focuses on partner governance, enablement, and delivery oversight, ensuring partners follow best practices and that all projects achieve the desired customer outcomes. • Acting as a bridge between internal teams, CCPs, and customers, the Project Manager balances delivery execution with partner development and continuous improvement. • Support and monitor Certified Consulting Partner (CCP)-led implementations to ensure alignment with Actionstep delivery frameworks, tools, and quality expectations. • Track overall delivery performance across the partner portfolio, identifying trends, risks, and systemic challenges. • Act as the escalation and coordination point for delivery challenges raised by partners or internal teams, facilitating swift and effective resolution. • Participate in regular partner performance reviews, contributing insights and recommending improvements to governance and delivery quality. • Collaborate with the Lead PMO and Services leadership to refine partner governance models and ensure consistent application across regions. • Facilitate onboarding and training for Certified Consulting Partners (CCPs) by coordinating resources, scheduling sessions, and ensuring materials are current and complete. • Manage select internal or strategic customer projects directly, ensuring delivery within agreed scope, budget, and timeline. • Collaborate with technical teams to ensure accurate scoping and resource alignment for internal projects. • Create and maintain project documentation, templates, and process guides to ensure consistency and scalability. • Partner with the PMO to maintain and improve delivery frameworks, documentation, and tools that support project and partner success. • Contribute to the definition and refinement of delivery metrics, project standards, and governance processes. • Participate in post-project reviews, capturing and sharing lessons learned to drive continuous improvement. • Build and maintain strong relationships with partners and internal stakeholders, ensuring alignment and collaboration across all project phases. • Deliver consistent, transparent communication on project status, issues, and dependencies. • Ensure escalations are resolved effectively, and that insights are captured to prevent recurrence and strengthen delivery maturity. • Undertake any other reasonable duties as required.

Job Requirements

  • 3–5+ years of experience in SaaS implementation, professional services, or delivery operations, with a track record of driving outcomes in fast-paced, ambiguous environments.
  • Strong stakeholder engagement and communication skills, able to translate between business and technical perspectives with clarity and confidence.
  • Proven ability to take ownership, solve problems creatively, and adapt quickly when challenges arise.
  • Highly organized and proactive, with the ability to manage multiple priorities and maintain momentum across parallel workstreams.
  • Collaborative and resourceful — comfortable working independently but always ready to rally others to solve a problem or get a project unblocked.
  • Desirable
  • Experience in legal technology, SaaS delivery, or professional services environments.
  • Exposure to partner governance, enablement, or channel delivery frameworks.
  • Familiarity with project delivery tools such as Asana, Jira, or similar systems.
  • Formal training or certification in project management

Benefits

  • Robust medical, dental, vision offerings
  • 401k with company match
  • Flexible working and PTO
  • Take your birthday off
  • Frequent team building events
  • Fantastic training and development opportunities

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