Role Description The Healthcare Customer Advocate will be responsible for handling both inbound and outbound calls to support our healthcare client providing service to residents of Oklahoma. In this role, agents are expected to deliver exceptional customer service by adhering to established protocols and guidelines. They will utilize various web-based systems to efficiently address and resolve customer inquiries, ensuring a seamless and satisfactory experience for each caller. This position is fully remote and open to individuals who reside in the state of Oklahoma. Important: - At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications - High School Diploma or GED - Must be a resident of the state of Oklahoma - Prior call center or customer service experience highly desired - Effective verbal and written communication skills - Ability to multi-task - Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs - Ability to sit for extended periods of time - Ability to successfully pass a background investigation and drug screen - Must successfully pass preemployment criteria testing and internet speed test Requirements - Enclosed and secure work area with zero distractions - Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. - Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload. - Hotspots, satellite and wireless internet service is NOT allowed for this role. Responsibilities - Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. - Document each customers inquiry information into a database. - Verify customers information, making corrections and updates as needed. - Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. - Follow-up with callers as necessary. - Use statistical contact center data to make improvements to performance. - Outbound calling for surveying to obtain client specific information. - Shift and Schedule adherence. Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description Fields inbound calls from current and potential residential customers for call types including sales, care and collections. Facilitates mass market customers' understanding of the energy market and provides step-by-step instructions which enable the customer to complete the online, direct mail, or phone enrollment onto AEP Energy Supply Service. Acts as liaison between Billing, Contract Management, Finance, Sales and the customer's Utility, utilizing information from various departments and utility resources to resolve problems and respond to customer inquiries by phone. Creates research requests on behalf of residential customers. What You'll Do: - Handle inbound calls from residential customers regarding sales and general care inquiries - Act as liaison between Billing, Contract Management, Finance and Sales teams to resolve problems and respond to customer inquiries by phone - Facilitate online customer payments, enrollments and account maintenance using relationship management tools and eCommerce software - Meet/exceed departmental KPI’s related to internal and external customer support expectations - Provide feedback to leadership related to customer facing projects, processes, designs while advocating for the customer - Create research requests on behalf of residential customers Qualifications - Education: High-school diploma - Experience: 2 or more years of customer service and/or related work experience preferred Requirements - Advanced knowledge of Microsoft Office - Technical understanding of information systems - Energy background preferred - Solid analytical and problem-solving skills Benefits At AEP, we’re more than just an energy company! We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

• Proactively identify customer’s goals and drive desired business outcomes • Align Ciena’s Services to with meet customer needs to help retain, grow account recurring revenue, and reduce account churn • Conduct customer operational and business and/or operational reviews at an appropriate cadence based on segment, where you will highlighting customer success achievements, proactively suggesting solutions to customer concerns, and driving identified improvement opportunities • Establish yourself as the trusted advisor for your book of business • Shepherd the customer customer journey through hand-offs, touchpoints, and milestones; such as: onboarding, managed services deployment, new product implementation, network growth, and to escalations to deliver a maximized customer experience • Identify and drive upsell/cross-sell opportunities across customer base your book of business • Share best practices and lessons learned within the internal Ciena Success community • Create and identify one-to-many solutions (KB articles, Success Stories, etc) within the Portal and Community • Ensure all customers have access to and are properly trained in self-service options such as the myCiena Portal & Community • Provide thought leadership in evolving global customer experience • Collaborate with appropriate account team(s) to ensure seamless communication, execution, deployment, and engagement throughout the customer’s journey with Ciena • Drive e and influence the value and adoption, usage, and adoption of our products and services using metrics developed in collaboration with other functional teams by leveraging data analytics • Proactively monitor customer health indicators and respond accordingly • Be prompt and effective in responding to customer needs • Take accountability for ensuring on-time renewals & account growth • Complete and proper documentation of all customer interactions, escalations, problem-resolution, and relationship management

Role Description The Customer Success Advocate is a front-line, customer-facing role responsible for ensuring that customers realize the full value of Motorola Solutions’ hybrid-cloud portfolio. This role focuses on driving product adoption, advancing workflow maturity, and strengthening long-term relationships. Success is measured by the ability to turn technology investments into measurable outcomes through high adoption, retention, and customer advocacy. As a Customer Success Advocate, you will manage a portfolio of customers within an assigned region, working under the guidance of the Senior Manager, Regional Customer Success. You will engage end users and key stakeholders to ensure our solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios. You will play a critical role in: - Reducing Time to First Value for new deployments. - Moving customers through increasingly advanced usage tiers. - Identifying risks to adoption and retention early and driving mitigation plans. - Surfacing expansion and cross-sell opportunities based on usage and outcomes. Customer Engagement & Adoption: - Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio. - Lead regular customer touchpoints (e.g., onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs. - Ensure customers and key work partners clearly understand the “why behind the buy” and that configurations align to their operational goals and workflows. - Drive high adoption of licensed features, with specific focus on daily active usage and mission-critical workflows. Workflow Maturity & Value Realization: - Apply a “Good-Better-Best” framework to guide customers from basic use to advanced, integrated workflows. - Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices. - Partner with customers to define success criteria, baselines, and measurable outcomes (e.g., response times, call handling efficiency, situational awareness). - Document and communicate customer success stories, including measurable impacts and operational improvements. Health Monitoring & Risk Management: - Monitor account health via adoption, license activation, utilization, and customer feedback data. - Identify early warning signs of churn risk or declining engagement and execute mitigation plans in partnership with the Senior Manager and cross-functional teams. - Capture and escalate customer issues, blockers, and product gaps to the appropriate internal teams (Support, Product, Deployment) to drive resolution. Cross-Functional Collaboration: - Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal. - Provide structured feedback to Product and Sales on customer needs, feature requests, and usage trends. - Support Sales in renewal and expansion cycles by providing adoption insights, success stories, and risk assessments. Expansion & Growth Identification: - Listen for gaps in capabilities, emerging needs, and manual workflows that can be improved with complementary products and features. - Identify whitespace and expansion opportunities (upsell / cross-sell) and partner with Sales to progress them, grounded in demonstrated value and strong adoption. Qualifications - Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments. - Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction). - Comfort using CRM and BI tools (e.g., Salesforce, Gainsight, Tableau, or similar) to monitor account health, user behavior, and adoption trends. - Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps. - Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers. Requirements - High School diploma, Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or experience working with SaaS, cloud, or mission-critical technology products required. - 3–5+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Benefits - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more!