American Electric Power

Role Description Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes and leads infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices. What You'll Do: - Perform and lead complex infrastructure project assignments. - Plan, research, evaluate, design and analyze performance of complex infrastructure systems. - Provide advanced technical support and analysis, operation, administration, and troubleshooting activities. - Adhere and advocate change management policies, incident management and trouble response scenarios. - Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations. - Lead, facilitate, and coordinate work activities of others within the work group, team or department. - Prepare technical documentation including procedures, manuals, reports and standards. - Review and adhere to budgeting and approval processes while partaking in annual and project planning. - May provide training and mentoring, as well as work direction, to others on the team. - Demonstrate in-depth and thorough knowledge of AEP, components, and facilities to enable more efficient and comprehensive responses to projects and problems. - Exhibit and apply advanced proficiency in analysis, design, problem solving, troubleshooting, resolution, communication, and customer service skills. Qualifications - Bachelor's degree in computer science, engineering, or related technical field is required. - 7 years of relevant work experience is required. An equivalent combination of education and related experience may be considered. Requirements - (3-4) years' experience working with AWS services. - (1-2) years' experience in Microsoft Azure — cloud platform for IaaS, PaaS, AI, databases, networking, and more. Benefits - Compensation Range: $98,993.00 - $128,688.00 - AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Role Description This role is responsible for being the first point of contact and for all incoming requests for HR inquiries. Requests come in through a ticketing system, or via phone. Issues will be resolved by this role or escalated to others via a case management system. You will utilize standardized information, processes, FAQs, policies, HR knowledge bases, desktop procedures, and other reference materials to assist with inquiries and to perform work. You will be responsible for entering and providing accurate information and data for company employees, leaders, potential candidates, and former employees in the HR systems. This is a single position posted at multiple levels. The qualifications below are based on the Specialist level. Additional skills and experience are required for the Senior level. Responsibilities - Resolve incoming inquiries from various communication channels in real-time with the goal of first contact resolution. - Create accurate and timely escalation cases for other HR groups, as needed. - Process routine system transactions in a manner consistent with established procedures and deadlines. - Handle a high volume of customer inquiries via Workday ticket, phone, email, or voicemail. - Update and maintain an employee's system record including tasks such as: - Address and marital status changes - Employment verifications - Job changes, promotions, step progressions - Status changes, leaves of absences, suspensions - Return from leaves, terminations, retirements, active deaths, and severances - Coordinate Educational Assistance (EA) reimbursement to the company. - Analyze and process all vacation donation requests. - Assist Compensation and Legal in resolving organizational, compensation, and other issues. - Conduct audits and related work. - Perform other duties as assigned. Qualifications - High school / GED degree required. - Associate degree in human resources, business management, finance, or a related field, or two to three years of advanced studies preferred. - Minimum three years' experience in human resources, business, or analytical type work. - Physical demand level is Sedentary. Requirements - Demonstrated proficiency with computers and computer programs. - Effective communication skills via telephone, email, chat, and in-person. - Strong organizational and analytic/problem solving skills. - Customer focused and able to express empathy. - Willing to adapt and display a positive attitude. - Value and promote team spirit; exhibit professionalism within the workplace. - Maintain punctuality and adherence to set schedule with extra hours as needed. - Solid research and follow-up skills. - Able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues. - Must be flexible to work any shift during the operating hours of the Employee Service Center (7:00 am to 6:00 pm Eastern, Monday through Friday). Compensation - Compensation Grade: SP20-004 - Compensation Range: $25.99 - $93,188.50 - The Physical Demand Level for this job is: Sedentary Work.

• Identify and develop a portfolio of new small business customers for retail electric supply • Cold calling potential customers • Data collection and analysis using AEP Energy's CRM • Pre-qualify customers and determine creditworthiness • Present AEP Energy’s value proposition to prospective customers • Adjust sales strategy as necessary • Close deals and meet sales volume requirements

• Identify and develop a portfolio of new small business customers for retail electric supply. • Execute cold calls and follow-up calling for leads provided. • Pre-qualify the opportunity based on data collected in CRM. • Effectively present AEP Energy’s value proposition to prospective customers via the phone.

Role Description This position is for a Security Technical Specialist Sr. who will administer cybersecurity tools used to defend and protect AEP. Primary responsibilities include deployment, use, maintenance, and evolution of enterprise endpoint security software and tools. What you’ll do: - Deploy, use, maintain and evolve cybersecurity tools on premise and in the cloud. - Collect and analyze cybersecurity requirements. - Create new or refine existing cybersecurity processes. - Contribute to the resolution of cybersecurity incidents. - Develop and maintain documentation of cybersecurity systems, projects and/or processes to ensure unified understanding. - Collaborate with other technology areas and business units. Principal Accountabilities: - Help coordinate some work assignments of lower-level teammates. - Contribute to the creation of a climate in which people want to do their best. - Develop and present cybersecurity documents and reports clearly, concisely, and effectively. - Identify, clarify, resolve, and initiate solutions to cybersecurity problems requiring data analysis. - Formulate questions and seek clarification before applying cybersecurity measures. - Produce status reports with minimal guidance from higher level teammates. - Maintain an awareness of time constraints for work activities; make appropriate adjustments when needed. - Participate in team initiatives and meetings by preparing, making contributions and following through on agreements. - Participate in activities to ensure AEP is in compliance with laws, regulations and standards such as NERC CIP, SOX, Privacy, and PII. - Demonstrate the utmost flexibility and capability to switch from one activity to another on short notice. - Willingness to work overtime for incident response for security events. - This position may require some work outside of normal hours and being on call. Qualifications - Bachelor's degree OR Associates degree with 2 years relevant experience in system administration/help desk/security (cyber or physical) OR High School Diploma/GED with 4 years relevant experience in IT system administration/help desk/security (cyber or physical). - 7 or more years of Information Technology related experience; OR 5 or more years of security related experience, which may include military/government work experience in addition to any experience identified above. Requirements - Demonstrate cybersecurity-specific working knowledge of, or experience with, several of the items from the following list: - Endpoint protection software and technologies - UNIX/Linux command line operations - Windows Active Directory - TCP/IP - Network infrastructure, including DNS, firewalls, routers, switches and load-balancers - Packet capture software (Wireshark, Fiddler, etc.) - Scripting / development using Python, PowerShell, Bash, or Perl. - Strong understanding of application control methodology. - Demonstrate knowledge of endpoint troubleshooting skills in Windows and/or Linux environments. - Demonstrate knowledge of how traffic flows through networks. - Experience in operational technology/critical infrastructure, preferably with NERC CIP experience. Benefits - Base Salary from $116,255.00 - $177,503.00/year. - AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Role Description This is a revenue generating sales position. This position visits small business customers in the field and explains AEP Energy services to them. Each sales representative is responsible to bring in $200,000 in gross term margin per year. Not filling this role would lower the total revenue that is brought in from the Small Business team. We measure success looking at the number of sales and also the amount of margin brought in. This is a remote opportunity: Ideal home worksite locations for the territory supported by the Energy Consultant include: Toledo, Dayton, Youngstown, Cambridge, St. Clairsville and Steubenville. What You'll Do: - Cold Calling: Execute cold calls and follow up calling for leads provided. - Keep pace with provided leads to ensure adequate opportunities and market coverage. - This requires self-direction, discipline, and consistent effort to make sufficient cold calls and/or in-person canvassing of businesses. - Data Collection and Analysis: - Gather key customer information and enter it into AEP Energy’s CRM. - Collect account and meter number data necessary to access historical usage data required to generate a sales contract. - Collect, analyze, and provide insight into customer feedback for future strategic discussions. - Develop industry knowledge to improve ability to give customers their ideal energy solutions. - Use CRM tools to ensure customer follow up and repeated strategic touches. - Customer Pre-Qualification & Credit Review: - Pre-qualify the opportunity based on data collected in CRM. - Determine customer creditworthiness prior to investing additional sales effort and/or requesting executable pricing. - Sales Aptitude: - Effectively present AEP Energy’s value proposition to prospective customers via the phone. - Build company credibility, brand value, and trust with prospective customers. - Gain knowledge, insight and understanding from key decision-makers regarding customer energy needs and challenges. - Adjust sales strategy as appropriate. - Identify strategies and product types to help consumers reduce their overall electric expense or avoid exposure by limiting risk from utility or market prices. - Learn and adhere to all industry regulatory standards as well as internal AEP Energy standards. - Incorporate feedback offered by Channel Manager and Quality Assurance team into improved performance. - Overcome objections and raise key considerations based on customer interactions and specific opportunities and concerns. - Contact Management & Negotiation: - Ensure the customer has reviewed and pre-approved agreement language and is prepared to decide when presented with executable market pricing. - Develop familiarity and knowledge of AEP Energy policies. - Close Deals: Self-manage the number of customer proposal calls necessary to meet or exceed the monthly sales volume requirements. Qualifications - High School diploma or GED required. - Bachelor's Degree Preferred. - Energy industry experience a plus. Requirements - Embodies AEP Energy Values (i.e., Accountability, Passion, Integrity, Innovation, Humor, Humility, and Candor). - High-energy, drive and ambition. Strong service and results orientation. - Effective problem-solving skills: ability to work from concept to analytics, identify alternatives and develop unique solutions. - High EQ-- superior interpersonal skills, win-win mindset, relationship-builder. - Excellent communication skills – of importance are spoken (via phone) and written (via email). - Ability to prioritize, plan proactively, manage conflicting priorities, operate in a high stress environment and multi-task effectively. Benefits - In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Role Description Fields inbound calls from current and potential residential customers for call types including sales, care and collections. Facilitates mass market customers' understanding of the energy market and provides step-by-step instructions which enable the customer to complete the online, direct mail, or phone enrollment onto AEP Energy Supply Service. Acts as liaison between Billing, Contract Management, Finance, Sales and the customer's Utility, utilizing information from various departments and utility resources to resolve problems and respond to customer inquiries by phone. Creates research requests on behalf of residential customers. What You'll Do: - Handle inbound calls from residential customers regarding sales and general care inquiries - Act as liaison between Billing, Contract Management, Finance and Sales teams to resolve problems and respond to customer inquiries by phone - Facilitate online customer payments, enrollments and account maintenance using relationship management tools and eCommerce software - Meet/exceed departmental KPI’s related to internal and external customer support expectations - Provide feedback to leadership related to customer facing projects, processes, designs while advocating for the customer - Create research requests on behalf of residential customers Qualifications - Education: High-school diploma - Experience: 2 or more years of customer service and/or related work experience preferred Requirements - Advanced knowledge of Microsoft Office - Technical understanding of information systems - Energy background preferred - Solid analytical and problem-solving skills Benefits At AEP, we’re more than just an energy company! We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Job Posting End Date 04-27-2026Please note the job posting will close on the day before the posting end date Job Summary Provides overall support in all functional areas of the Talent Acquisition department, from scheduling interviews, to onboarding candidates, through post-employment offer activities. Includes but is not limited to assisting all personnel involved in AEP's Talent Acquisition process with organizational and administrative tasks. Able to carry out work in an accurate and timely manner. Works under limited supervision. Primary job functions require some independent judgment. Job Description What you’ll do: - Partners with Talent Acquisition Specialists to ensure an efficient, effective, and compliant staffing process delivering a positive candidate experience. - Schedules interviews, coordinating with candidates, managers and interview teams. Arranges travel accommodation for candidates when required and processes reimbursement requests. - Guides candidates through hiring by ensuring accurate and timely completion of applications, new hire paperwork, and I-9s. - Audits information handled during the process for accuracy, completion and compliance. - Schedules and tracks drug tests and physicals for candidates. - Monitors background check results. - Administers or assists with employment tests as needed. What we’re looking for: Talent Acquisition Coordinator Senior SG4 Education: - High School Diploma or GED (associate’s degree in a related area preferred). Experience: - Six years of experience in the field or in a related area. - Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative. - Knowledge of human resources recruiting policies and procedures - experience and knowledge of all steps in the full life cycle of recruiting. In addition: - Strong customer-oriented taskmaster. - Able to create a warm, inviting and welcoming environment for candidates. - Strong verbal and written communication skills. - Technologically savvy, including proven knowledge of recruiting technologies (ATS) and proficiency in Microsoft Office (Word, Excel and PowerPoint). - Experience with Workday is preferred but not required. - Collaborative team player. - Proven organization skills and able to prioritize and multitask in a fluid, fast-paced environment. Where you’ll work: This role is remote in Columbus, OH, Corpus Christi, TX, Tulsa, OK, Roanoke, VA, Fort Wayne, IN or Shreveport, LA. Candidates must live within 50 miles of an AEP main office location. What you’ll get: Talent Acquisition Coordinator SG4 ($25.99-$32.49 Hourly) In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. Where Putting the Customer First Powers Everything We Do At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! American Electric Power (Remote) $54K- $67K / Year #LI-Remote #AEPCareers #talentacquisition #coordinator Compensation Data Compensation Grade: SP20-004 Compensation Range: $25.99 - $32.49 The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions. Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

Job Posting End Date 04-03-2026Please note the job posting will close on the day before the posting end date Job Summary At AEP, we’re more than just an energy company! We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! Job Description Responsible for large-scale security assignments providing direction to other team members. Responsible for gathering, investigating, and analyzing very complex security requirements, processes, and incidents. Leads analysis of security controls assessments (internal and third party) through application security testing, penetration testing or other means to ensure controls effectiveness. Leads the identification and documentation of potential mitigations /remediations and ensures report creation of findings with identified risk response. Responsible for the conceptual design of implementation strategies on assigned security projects/activities. Leads advanced level implementation, support, and/or usage of technical solutions. Leads others in advanced problem solving, decision-making, and functional area knowledge. Mentors and provides functional/technical work direction to team. What You'll Do: - Lead moderate to highly complex technical security assessments across diverse technology, business systems, and critical infrastructure. - Document complex technical findings and communicate them effectively in both written and verbal forms to key stakeholders, including Senior and Executive Leadership. - Provide actionable, technically sound recommendations to facilitate effective risk treatment of identified findings. - Advise Security Leadership and offer deep technical subject matter expertise for large-scale security and technology initiatives. - Fulfill technical functions in this role, including: - Application Security Lead - Penetration Tester / "Red Team" Lead - Security Tool Administrator Lead Nice-To-Have: - Three or more years of technical Penetration Testing / Application Security specific experience, or commensurate related experience. - Demonstrated expertise in penetration testing methodologies and the ability to apply these methodologies in varied technology environments, both independently and as a team leader. - Demonstrable technical experience in one or more of the following disciplines: - Network / Critical Infrastructure Penetration Testing - Web Application / Web Service Penetration Testing - Mobile / IoT Penetration Testing - Software / Malware Reverse Engineering - Hardware / Firmware Reverse Engineering - Application Development and Testing - Cloud / Container Security - Red Teaming / Threat Emulation - Technical security certifications are beneficial (e.g., OSCP, OSWE, OSCE, LPT, GPEN, GWAPT, GMOB, GXPN, GAWN, GCPN, GCE, CISSP). - Some travel or overtime may be required. What We're Looking For: Security Specialist Lead (SG9): Education: Bachelor's degree in computer science, information systems, business or related field of study; Or associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience. Experience: In addition to any experience required above, 10 years of relevant work experience is required. What You'll Get: Security Specialist Lead (SG9): $112,869.00-$146,730.50 In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. Compensation Data Compensation Grade: SP20-009 Compensation Range: $116,255.00 - $151,132.50 The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions. Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

• Managing multiple states' regulatory operational requirements for distribution • Analysis of proposed and current regulatory requirements • Strategic positioning, risk assessment, financial and operational impacts • Interfacing as needed with commission staff • Assisting in the development of distribution policy • Supporting IT development • Leading/chairing various system work teams to ensure all regulatory requirements are met • Direct ownership for the development, education, implementation, tracking and monitoring of regulatory compliance