Role Description ADVANCE MANAGEMENT INVESTMENT LLC is seeking a motivated and detail-oriented Hospitality Sales Support Specialist to join our remote operations team. This full-time remote position supports sales activities within the hospitality sector, assisting with client communication, booking coordination, and service inquiries. In this role, you will help support the sales process by: - Responding to client requests - Providing information about hospitality services - Assisting with reservations - Ensuring a smooth customer experience from inquiry to booking completion You will play an important role in supporting revenue growth and maintaining strong client relationships. Hourly Pay: $18.50 – $27.00 per hour (position-specific rate applies) We offer a supportive remote work environment, structured training, and opportunities for growth within hospitality sales and customer relations. Qualifications - High school diploma or equivalent required - Strong written communication and customer service skills - Ability to work independently in a remote environment - Basic understanding of sales or hospitality operations is an advantage but not required - Strong attention to detail and organizational skills - Ability to multitask and manage multiple client requests - Proficiency with email, CRM tools, or booking systems is a plus - Positive, professional, and customer-focused mindset Requirements - Assist with customer inquiries related to hospitality services and bookings - Support the sales team by handling client communication and follow-ups - Provide accurate information on services, availability, and pricing - Help process reservations and coordinate booking details - Maintain strong communication with clients to ensure satisfaction and retention - Update and manage customer records and sales activity logs - Collaborate with internal teams to ensure smooth service delivery - Assist in resolving client issues, changes, and special requests - Support lead tracking and basic sales reporting tasks - Ensure all interactions meet company service and sales standards Benefits - Supportive remote work environment - Structured training - Opportunities for growth within hospitality sales and customer relations

• Design and deliver structured sales training programs tailored to B2C sales teams within the energy sector • Coach sales representatives on effective sales techniques, communication strategies, and customer engagement • Develop and refine sales scripts to improve clarity, consistency, and conversion outcomes • Train the team on objection handling techniques to address common customer concerns and close deals effectively • Monitor sales performance and provide actionable feedback to improve individual and team conversion rates • Conduct role-plays, call reviews, and live coaching sessions to reinforce learning and drive performance improvements • Collaborate with leadership to identify skill gaps and implement targeted training initiatives • Stay updated on industry trends, sales methodologies, and best practices in B2C sales

• Drive results – own regional performance metrics, including revenue growth and team productivity • Lead by example – provide hands-on leadership – from coaching to working side by side with Account Executives to close deals, while maintaining a culture of trust, professionalism and ethical behavior. • Develop talent - Recruit, hire, and develop a winning sales team with high standards that deliver results • Own the outcome – take full accountability for the success of the region. Use metrics and data to hold team accountable to defined goals and drive strong outcomes to consistently deliver revenue targets • Deep dive into pipeline and forecast – weekly inspection of pipeline health, deal progression and forecast accuracy though 1:1 meetings with account executives. Be willing to challenge team members to develop them and maximize outcomes. • Motivate, inspire, and coach team to achieve daily, weekly, monthly activity, and sales goals • Train new hires on the sales process, ensure standards of success are clearly articulated • Support and guide team on prospecting and optimizing results through sales stack (Salesforce.com, email, social media, Salesloft, etc.) • Represent Dodge professionally in all interactions

• Completes a number of processes and activities during the sales process with respect to an effective administration of proposals and sales orders (incl. Bid Management) for an assigned organizational unit or customer target group, concerning both sales and after-sales processes. • Perform activities related to creating, reviewing, analyzing, editing, and escalating preliminary Service quotes in the Sales Tracker Tool (CPQ/Shareville) for the Service and Equipment Sales teams. • Validate new contracts by gathering required contract and configuration documents to ensure accurate and efficient sales quote generation. • Support sales teams by providing historical customer contract information and reporting. • Collaborate closely with Service Sales Executives to understand customer configurations and specific deliverables to ensure quote accuracy. • Review customer orders and ensure consistency and completeness in partnership with internal stakeholders, the customer, and Siemens’ sales or project management teams. • Interface with marketing groups to resolve configuration issues and technical changes. • Determine discount rates applied at the time of sale, as applicable. • Support full sales procedures, analyze issues, implement changes, and participate in market research or sales/marketing activities within Service Sales. • Identify local and regional customers, markets, or regions suited for the service portfolio across various sales channels.