• Responsible for the day-to-day execution and resolution of client order issues within our warehouse and fulfillment operation team • Monitor the ticket queue throughout the day to ensure all open issues are progressing, prioritized correctly, and on track for SLA compliance • Own the triage and resolution of all escalated customer issues, including order discrepancies, mis-ships, damages, shortages, and delivery exceptions • Act as a working resource and knowledge partner for the customer support team • Track and report on daily ticket volume, queue health, and escalation status

• Map, document, and improve core Partner Success and GTM processes • Own SOPs, QA checks, and process standards across the partner lifecycle • Identify manual or inefficient workflows and turn them into scalable ways of working • Lead operational improvement projects that support onboarding, adoption, and retention • Keep documentation current, clear, and easy to use • Own data quality and hygiene across key systems such as Planhat and Salesforce • Define data standards, run audits, and fix issues at the source • Monitor integration health and flag data drops or system issues early • Improve system reliability so reporting and automations can run with confidence • Build and improve automations across Planhat, Intercom, Salesforce, Make, and Zapier • Use APIs, JSON, and workflow logic to reduce manual work and improve visibility • Support scaled onboarding, segmentation, code mapping, and partner readiness initiatives • Standardize templates, checklists, and workflows across lifecycle stages • Build and maintain simple dashboards for operational and lifecycle performance • Track metrics such as time to first value, go-lives, backlog health, system hygiene, and adoption

• Reviewing and analyzing student activity to identify a need for intervention related to student safety or well-being while maintaining quality and efficiency goals set in place to ensure quick delivery of actionable information to emergency contacts • Communicating with our customers, designated emergency contacts, at a school district to relay important information • Fielding phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner • Applying sound judgment and knowledge from previous related experience to make the best decisions to keep students safe • Recording and maintaining concise notes regarding each incident in Salesforce CRM • Identifying trends, utilizing research to make decisions, and collaborating with other Operations Analysts to make recommendations for decision strategy • Working closely with department leadership to develop processes and procedures to reach company goals • Auditing decisions made by others with a focus on accuracy and efficiency to improve the quality of decisions made on the team • Operating as a single contributor on a team with a high level of ownership of individual outcomes

Role Description If you've built and exited a successful industrial manufacturing, heavy machinery or data-driven company—and are eager to do it again—this is your moment to found something game-changing that includes structural advantages beyond the dreams of most startups. We're looking for a CEO to build and scale industrial software companies from day one, in partnership with our corporate partner, a leading heavy machinery and industrial manufacturing player. - A real industry problem with immediate, measurable value - A committed enterprise customer base - Flexibility to bring in your own Tier-1 investor - Full founder equity and support from the UP.Labs platform Qualifications - Founded or scaled a B2B SaaS or data platform, ideally with an industrial manufacturing or heavy machinery focus - Sold into or worked with complex enterprises (OEMs, distribution, or partner networks) - Built AI/ML-enabled platforms or have a sharp eye for building defensible data moats - Closed enterprise customers and maintained long-term commercial relationships - Led a company through Series A+ or to a successful exit - Built and inspired exceptional, diverse teams under pressure Requirements - Own and drive strategy, operations, and execution—P&L, GTM, and beyond - Recruit and lead a top-tier team across engineering, product, and sales - Translate complex supply chain and logistics problems into world-class software - Build deep partnerships with customers, particularly inside the corporate partner ecosystem - Partner with UP.Labs product and venture teams to deliver a cutting edge solution to the corporate partner - Raise capital, drive growth, and lead the company to exit Benefits - Enterprise traction from day one - Supported by a startup team, with a product already in incubation - Accelerated path to exit—targeting liquidity in 3–4 years - Founder-level equity - A competitive base salary and a meaningful ownership stake from day one - Work alongside institutional investors and top corporate LPs - Tap into product, engineering, legal, recruiting, and GTM support from the UP.Labs operating team Location Major metro preferred.