iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Key Account Manager
Location
United States
Posted
44 days ago
Salary
$83K - $108K / year
Seniority
Lead
Job Description
Key Account Manager
iRhythm Technologies, Inc.
Role Description We are looking for a Key Account Manager for our San Francisco, California area. In this role, you will be responsible for providing superior support to grow, nurture, and maintain iRhythm’s highest-volume accounts. You will cultivate and sustain long-term customer relationships while meeting and exceeding KPIs. Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM. You will collaborate with iRhythm’s Marketing, Customer Care, and Clinical Operations teams. As a Key Account Manager, you will be the customers' primary escalation and intervention point of contact. - Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment. - Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency. - Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. - Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance. - Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.). - Act in a timely manner to resolve customer issues. - Provide continuous evaluation of processes and customer workflow. - Suggest new methods to create efficiencies through improved processes and additional technology. - Leverage iRhythm regional expertise as necessary. - Manage, onboard, and support assigned accounts. - Attend and support key customer meetings and sales Quarterly Business Review sessions. - Establish and maintain strong relationships with accounts and the internal sales organization. - Lead or participate in strategic initiatives within assigned accounts. - Conduct in-person account management initiatives as needed. - Monitor and communicate key performance trends across assigned accounts. - Work to develop action plans to improve account performance. Qualifications - Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience. - At least 3 years in a sales, account management or customer success role supporting large or complex accounts. - Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager in a healthcare, medical device, or biotechnology environment. - Self-directed and proactive. - Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level. - Ability to multi-task and prioritize in a fast-paced environment. - Proficiency with tools commonly used in a business environment including CRM customer relationship management (Salesforce), reporting, and Microsoft Office. - Exceptionally collaborative, highly responsive, flexible, and adaptive. - Must be willing to travel to Regional and National internal meetings. - Must be willing to travel 30% or higher depending on the needs of the customer within assigned market. Requirements - Strong analytical skills with the ability to identify trends and present information succinctly and actionable. - Proven understanding of how to apply key performance measurements to drive commercial development. Benefits - Competitive compensation package. - Excellent benefits including medical, dental, and vision insurances (all of which start on your first day). - Health savings account employer contributions (when enrolled in high deductible medical plan). - Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts). - Travel reimbursement for medical care. - Noncontributory basic life insurance & short/long term disability. - Emotional health support for you and your loved ones. - Legal/financial/identity theft/pet and child referral assistance. - Paid parental leave, paid holidays, travel assistance for personal trips, and PTO. - 401(k) (with company match). - Employee Stock Purchase Plan. - Pet insurance discount. - Unlimited amount of LinkedIn Learning classes.
Related Guides
Related Job Pages
More Account Manager Jobs
Animal Health - Territory Manager
American RegentAmerican Regent, founded in 1967 and headquartered in Shirley, New York, is a manufacturer of generic and branded injectable pharmaceutical products, including
Title: Animal Health - Territory Manager - Northwest Region (OR, WA) Location: Oregon, USA; Washington, USA Full-time Remote Job Description: The Territory Manager is responsible for all sales activities (including supporting sponsorship/tradeshow opportunities) in support of all American Regent Animal Health Department (AHD) companion animal products including Adequan® Canine. The Territory Manager will cover the following states: OR and WA (Southwest) Candidate must reside in covered territory preferably near a major airport. Essential Duties and Responsibilities Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. - Achieve sales objectives for the Company’s products in the territory assigned. - Call on Licensed Veterinarians to sell AHD products through personal presentations and all other appropriate means. - Prepare and present an annual territory sales plan, analyzing each practice’s market potential, AHD products market share, problems and opportunities, developing strategies and tactics to meet the sales objectives. - Gather and record individual account market data, through daily input into the approved CRM system database, reporting daily activities. - Synchronize CRM territory data daily with headquarters sales data, in order to maintain up to date account information for proper pre-call planning. - Identify and interact with and support Key Opinion Leaders in assigned territory, maintaining frequent contact with division marketing department to communicate knowledge about developments in the US market, opportunities and requests from KOL’s. - In close collaboration with the AHD Marketing Dept., monitor competitors pricing and distribution strategies; propose and implement appropriate AHD pricing and distribution strategies. - Manage territory selling expenses within approved budget. - Work with all appropriate corporate departments to provide customers with a top-quality level of service. - Prospect for new accounts. Qualify prospects and convert to customers. - Prepare and transmit required administrative work (expense reports, activity reports, etc.) in accordance with company policies and in a timely manner. - At all times, represent the AHD in a positive and professional manner and ensure that the AHD maintains the highest level of business ethics in its US operation. - Foster an atmosphere of mutual respect and exhibit strong team behavior among all members of AHD and American Regent. - Perform any other tasks/duties as assigned by management. Education Requirements and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. - Bachelor’s Degree preferred or 5 + years of related experience required. - Minimum 3 years successful sales experience in the pharmaceutical market or 5+ years’ experience in the Animal Health segment required. - Proficient in MS Windows, Word, Excel, PowerPoint and Outlook, knowledge of CRM. - Excellent oral and written communication skills. - Strongly self-motivated. - Must have valid US Driver's License. - Territory Manager must be flexible to attend national or regional events that could require attendance on the weekend, as needed. - Travel up to 70% required. Expected Salary Range: $93,200-98,000 The salary range, is the minimum and maximum annual salary range of compensation for the role that the employer in good faith believes to be accurate at the time of the posting of an advertisement for the role. Actual compensation for the role will be based on a number of different factors including but not limited to the candidate’s qualifications, education, knowledge, skills and experience. American Regent also offers a competitive total rewards package which includes healthcare, life insurance, profit sharing, paid time off, matching 401k as well as a wide range of other benefits. American Regent celebrates diversity and we are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or protected veteran status. Applicants have rights under Federal Employment Laws. - FMLA poster: https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf - Know Your Rights: Know Your Rights: Workplace discrimination is illegal (eeoc.gov) - Employee Polygraph Protection Act: https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf Alert: We’re aware of individuals impersonating our staff to target job seekers. Please note: · All legitimate communication will come directly from a verified ARI recruiter either by phone or via an americanregent.com email address. · Our recruiting process includes multiple in person and/or video interviews and assessments. · If you are unsure about the legitimacy of a message, contact John Rossini at jrossini@americanregent.com before responding. · We never request payment, bank information, or personal financial details during our offer process. Your security is important to us, and we encourage you to stay vigilant when job searching. American Regent Inc. endeavors to make https://careers.americanregent.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email hrtalentacquisition@americanregent.com.
• Exclusively manage a portfolio of high-value and VIP clients, deeply understanding their business goals and translating them into advanced marketing strategies with defined, measurable outcomes. • Co-own strategy, planning, and performance discussions for key accounts, acting as a strategic partner to both clients and the Account Director. • Proactively track performance against agreed benchmarks, adjust strategies, and identify growth opportunities to ensure VIP clients consistently achieve and exceed their marketing objectives. • Serve as a senior advisor and coach to junior and mid-level Account Managers, sharing best practices and fostering their development. • Assist the Account Director in training new Account Managers, accelerating their time-to-productivity and integration into the team. • Lead client meetings, presentations, and strategic reviews, especially when the Account Director is unavailable, ensuring seamless communication and continuity. • Design and execute comprehensive digital marketing campaigns across paid social, Google Ads, email, content, and landing pages, demonstrating mastery and innovation. • Leverage a best-in-class AI tool suite daily (e.g., ChatGPT Teams, Claude, Canva Teams, Adobe Firefly, Midjourney, Runway ML, Surfer SEO, CapCut) to produce high-quality campaign assets, ad copy, creative concepts, and strategic briefs with unparalleled efficiency. • Consistently bring strategic insights and proactive recommendations to clients, moving beyond status updates to drive tangible business impact. • Handle difficult conversations and complex client challenges with confidence, honesty, and a solution-oriented approach. • Other duties as assigned.
Account Manager, Middle Market – West Coast
CVS HealthBringing our heart to every moment of your health.
• Collaborate with Account Directors to implement client strategies and ensure successful outcomes. • Build and maintain strong relationships with clients and brokers to support retention and growth. • Provide expert administrative support and guidance to client constituents. • Deliver insightful reporting and analysis to inform client decisions. • Monitor market trends and identify competitive opportunities. • Maintain accurate and up-to-date client records. • Participate in and/or lead client meetings as appropriate. • Partner with internal teams (underwriting, sales, operations, analytics, etc.) to ensure client needs are met.
Neuromuscular Account Manager
Scholar RockScholar Rock is a clinical-stage biopharmaceutical company.
• Drive patient identification and market development for SMA by building and executing against a territory strategy, account and customer specific plans thereby achieving and exceeding sales goals. • Continuously assesses sales opportunities within markets and accounts to maintain and grow their business. • Able to effectively prioritize time, activities, and resources to optimize accounts with the most sales potential. • Educate and connect HCPs to Scholar Rock services. • Builds and maintains relationships with physicians by maximizing their time through pre-call planning, leveraging insights to tailor a call plan, and conducts post call analysis to continually refine and enhance their approach. • Proactively builds effective working relationships with internal/external stakeholders; can drive agreement/decisions from multiple stakeholders; can read people’s emotions and flex communication style. • Collaborate with stakeholders across commercial, compliance and patient care centers to ensure access at site of care and that logistics are in place to administer. • Can adjust their approach based on different stakeholder needs, concerns, or audience member to drive alignment and meet their work goals. • Collaborate with key accounts and physicians to build individual account plans on how to approach their customers, achieve sales goals, and maintain relationships in order to maximize sales results. • Collaborate with key accounts and physicians to drive patient identification through market development and physician education • Executes promotional programs, in-services, and lunch-and-learns for their territory. • Determines suitable travel schedule and call plan on a daily/weekly basis to ensure adequate coverage for all key accounts.



